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Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys April 30, 2012 - (Free Research) In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 09, 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 31, 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com February 06, 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.  (EBOOK) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 23, 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

Mobile Social Networking and the Next Generation of Handheld Devices by BlackBerry February 25, 2009 - (Free Research) This paper explains how social networking and the next generation of handheld devices will improve business decision-making through efficient, unified communications and location awareness.  (WHITE PAPER) READ ABSTRACT |

Running a Successful Enterprise 2.0 Pilot by NewsGator May 17, 2010 - (Free Research) NewsGator has years of experience running effective social computing solution pilots. Running a successful pilot not only boosts the value you can derive from your solution, it also prepares you for a successful companywide launch. This whitepaper will provide a framework for a successful pilot, give best practice tips and tricks, and more!  (WHITE PAPER) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM March 15, 2013 - (Free Research) A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.  (EGUIDE) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 08, 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief by Hewlett-Packard Limited July 06, 2012 - (Free Research) With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.  (WHITE PAPER) READ ABSTRACT |

Sales Strategy: How to Effectively Incorporate Social Media by SAP America, Inc. August 02, 2012 - (Free Research) In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Limited January 04, 2012 - (Free Research) Access this whitepaper to learn more about enterprise mobility: the changes, effects, and adoption.  (WHITE PAPER) READ ABSTRACT |

Integrating customer data for improved CRM by Infor May 09, 2013 - (Free Research) This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.  (EGUIDE) READ ABSTRACT |

Web 2.0 @ Work: How CIOs Can Help Drive Business Returns by Improving Organizational Effectiveness by IBM January 15, 2009 - (Free Research) Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects of their business. This whitepaper outlines the four keys to success and discusses the ROI of Web 2.0.  (WHITE PAPER) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc. January 28, 2013 - (Free Research) Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.  (EGUIDE) READ ABSTRACT |

TAKING ADVANTAGEOF BIG DATA ANALYTICS by SAS Institute Inc. March 13, 2013 - (Free Research) Consult this white paper to learn more about how utilizing data and unstructured data can improve revenue and give your company a competitive advantage. In order to effectively manage big data, businesses need to follow the right approach. This resource outlines where to use big data and other important tips you need to know.  (WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc. April 16, 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 31, 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

An Overview and Competitive Analysis of the One-Time Password (OTP) Market by RSA, The Security Division of EMC October 14, 2010 - (Free Research) The landscape of the OTP market is changing as more organizations are searching for convenient solutions such as mobile authenticators. Growth in the market will center on providing these types of alternative mobile solutions for end-users. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

Benchmarking Your Digital Strategy by Limelight Networks, Inc. August 01, 2012 - (Free Research) Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.  (WHITE PAPER) READ ABSTRACT |

Managing Web Security in an Increasingly Challenging Threat Landscape by Webroot February 05, 2013 - (Free Research) In this expert resource, discover how social networking, mobility, and other technological trends are prompting cybercriminals to focus their efforts on the web. Inside, learn about the risks and dangers of web-based threats, see how secure web gateways can help you better manage web security, and more.  (WHITE PAPER) READ ABSTRACT |

Oracle Mobile and Social Service: The Next Step in IAM by Oracle Corporation UK Ltd November 30, 2012 - (Free Research) As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.  (WHITE PAPER) READ ABSTRACT |

E-Guide: How to prepare for business intelligence 3.0 by SAP America, Inc. November 02, 2011 - (Free Research) Next-generation business intelligence has the potential to be a game-changer for predictive analytics because it solves the latency issues that plagued traditional BI platforms. Access this e-guide for expert insight into planning for BI that works alongside social media, mobile devices and context-aware computing.  (EGUIDE) READ ABSTRACT |

CIO Survival Guide: The Convergence of Collaboration, Cloud, and Clients by Cisco Systems, Inc. April 06, 2011 - (Free Research) Today’s workers demand mobile devices, SaaS and online collaboration tools in order to be more productive. Given that these new consumer-inspired technologies cannot be divorced from the current IT infrastructure, CIOs face difficult questions. Read this paper to learn how CIOs can ensure that they are orchestrating a harmonic convergence.  (WHITE PAPER) READ ABSTRACT |

FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications September 21, 2010 - (Free Research) This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet.  (WHITE PAPER) READ ABSTRACT |

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