Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Enterprise Social: Building the Business Case and Getting Started by SearchContentManagement December 21, 2012 - (Free Research) In this guide, Pamela DeLoatch looks at the key aspects of getting started with enterprise social deployments and catalogs some practical advice for organizations interested in creating and implementing a strategy of their own.  (EGUIDE) READ ABSTRACT |

Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks by Oracle Corporation July 31, 2012 - (Free Research) Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take.  (WHITE PAPER) READ ABSTRACT |

Using Social Media Monitoring Tools Starts with Business Connections by IBM March 14, 2013 - (Free Research) This expert e-guide explains what you need to know for getting the most from your social media analytics tools and provides useful tips for integrating social media into your analytics landscape.  (EGUIDE) READ ABSTRACT |

Architecting Enterprise Social Computing for Business Value by NewsGator October 01, 2008 - (Free Research) This paper builds a model of enterprise social computing by analyzing business goals. It builds the architectural components and the relationships between them by starting from a basic definition of social computing and the most common goals.  (WHITE PAPER) READ ABSTRACT |

Drive social intelligence to engage with customers in ways that were previously impossible. by Hewlett-Packard Company April 01, 2013 - (Free Research) It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence.  (RESOURCE) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 05, 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

Drive social intelligence to engage with customers in ways that were previously impossible. by Hewlett-Packard Limited January 21, 2013 - (Free Research) It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence.  (RESOURCE) READ ABSTRACT |

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics by IBM March 15, 2013 - (Free Research) Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor.  (EGUIDE) READ ABSTRACT |

eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday May 21, 2013 - (Free Research) This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.  (EGUIDE) READ ABSTRACT |

Social Computing for Organizations: Open Text in the Web 2.0 Paradigm by OpenText Corporation June 2008 - (Free Research) This white paper focuses on how companies can benefit from the growing opportunities provided by social computing.  (WHITE PAPER) READ ABSTRACT |

Using Social to Improve Customer Experience by Oracle Corporation UK Ltd October 2011 - (Free Research) Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.  (WHITE PAPER)

CRM and social media - How a blended approach means good business in the hospitality industry by Infor December 2012 - (Free Research) This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

Using Collaboration Tools for Effective ALM by IBM June 2012 - (Free Research) Read this expert e-guide to discover 10 ways that social media allows team members in different locations to collaborate and communicate effectively with each other. Learn how to get started using these new development tools.  (EGUIDE) READ ABSTRACT |

Preventing Fraud with Identity & Social Network Analytics: A Guide for Bank Executive by IBM July 2011 - (Free Research) This paper discusses the ways that identify and social network analysis can help you prevent fraud and enable compliance by focusing not only on transactions, but also on person and groups and how they are related. Learn the requirements for a proactive fraud detection systems, and how ongoing data analysis can alert you to the need for action.  (WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

eGuide Five Technology Trends that are Growing Strategic HR by Workday May 2013 - (Free Research) This expert e-guide counts down five important technology trends that are molding the human resources (HR) space in 2013. Inside, learn how strategic organizations are using these innovations to drive business success.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Challenges of Securing a Smarter Planet by IBM December 2010 - (Free Research) In this presentation transcript of the webcast “Challenges of Securing a Smarter Planet,” IBM Rational's Worldwide Security Executive, Jack Danahy, discusses the changing security landscape and offers guidance to teams looking for the right place to start, and missteps to avoid.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Can good data deliver a better customer experience? by QAS (E-mail this company) January 2013 - (Free Research) Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.  (WHITE PAPER) READ ABSTRACT |

Trends in business intelligence by ComputerWeekly.com January 2011 - (Free Research) Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals.  (IT BRIEFING) READ ABSTRACT |

Big Data Analytics by ComputerWeekly.com September 2012 - (Free Research) IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps.  (ANALYST REPORT) READ ABSTRACT |

Sales Strategy: How to Effectively Incorporate Social Media by SAP America, Inc. August 2012 - (Free Research) In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

5 Reasons Why You Need Better Visibility of Your Network by BlueCoat April 2009 - (Free Research) If you can't see what's happening, then you can't even begin to attack what's wrong with the network. Here are 5 concrete reasons why you should contact Blue Coat today and start working towards greater visibility of your network.  (ARTICLE) READ ABSTRACT |

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