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Social channels changing contact center certification by Salesforce.com

March 20, 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

Straight to the Top. CIO Leadership in a Mobile, Social, and Cloud-based World by ComputerWeekly.com

May 01, 2014 - (Free Research)
There is a growing trend to emphasise the business skills of CIOs, but in-depth knowledge of technology is still necessary for CIOs to succeeed, writes Gregory S. Smith, in this extract from his book, Straight to the top. 
(BOOK) READ ABSTRACT |

Personal skills for professional success: influencing by ComputerWeekly.com

September 23, 2013 - (Free Research)
This chapter from The Human Touch: Personal Skills for Professional Success, gives you the key facts you need to develop and grow your influence in the workplace. 
(BOOK) READ ABSTRACT |

Social media analytics software going through growing pains by IBM

November 30, 2011 - (Free Research)
In this e-guide, you’ll find expert advice, news and best-practice tips to help you decide if social media analytics is right for your business. You’ll also learn about the maturity level of social media analytics software and the skills and cultural attributes that companies need to have for a successful social media analytics project. 
(EGUIDE) READ ABSTRACT |

Big Data Analytics by ComputerWeekly.com

September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
(ANALYST REPORT) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com

December 02, 2011 - (Free Research)
In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. 
(EZINE)

CW500: Major IT recruitment, skills and career development issues in 2014 by ComputerWeekly.com

February 03, 2014 - (Free Research)
In this CW500 Club presentation, Albert Ellis, Chief Executive for Harvey Nash, highlights some of the IT trends we can expect to see in 2014. 
(PRESENTATION) READ ABSTRACT |

Becoming “One Bupa” hinges on having a single platform for communication and collaboration by Jive Software

June 20, 2013 - (Free Research)
Discover how Bupa, an international healthcare group, created a global social business networking and collaboration community that complemented their existing content management systems (CMS) while adding web 2.0 capabilities. Read on to learn why an out-of-the-box social platform enabled more collaborative behavior than their previous CMS. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 11, 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Big Data and Content Analytics: measuring the ROI by ComputerWeekly.com

December 19, 2013 - (Free Research)
Early adopters of big data analytics are achieving good results that are helping to drive decision making in the business, this independent research by AIIM reveals. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

Tip Guide: Data scientists helping businesses navigate ‘big data’ seas by Sybase, an SAP company

February 29, 2012 - (Free Research)
Data scientists are adept at a combination of analytical, statistical, machine-learning, coding and quantitative skills, with the desire and willingness to explore voluminous amounts of data. Check out this expert tip guide from SearchBusinessAnalytics.com to learn how a data scientist can help your business navigate the big data landscape. 
(EGUIDE) READ ABSTRACT |

The new CIO: insights from the Center for CIO Leadership: An interview with Harvey Koeppel, Executive Director, Center for CIO Leadership by IBM

February 13, 2009 - (Free Research)
Harvey Koeppel, executive director of the Center for CIO Leadership, talks about the challenges facing CIOs today and the emerging role of the CIO as a business leader helping to drive change and innovation. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 February 2013: Software Developers in demand by ComputerWeekly.com

February 19, 2013 - (Free Research)
In this week's Computer Weekly, we look at why companies are struggling to attract the right talent for in-house IT. We investigate why CIOs are not happy with Oracle's Fusion strategy. And betting company William Hill tells us how mobile technology has changed the high street bookmaker. Read the issue now. 
(EZINE) READ ABSTRACT |

Collaborative Learning in a Project Environment by ComputerWeekly.com

April 05, 2013 - (Free Research)
This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com

January 31, 2012 - (Free Research)
In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. 
(EZINE)

It's 2008: Do You Know Where Your Talent Is? - Connecting People to What Matters by SAP America, Inc.

July 1967 - (Free Research)
Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the "war for talent" approach to these emerging trends. 
(WHITE PAPER) READ ABSTRACT |

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Deloitte CIO Survey 2013 by ComputerWeekly.com

November 2013 - (Free Research)
This ground breaking study from Deloitte, based on a survey of 700 CIOs world wide, gives you the latest trends in IT spending, technology and business priorities and CIO's career aspirations. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Emerging Trends in Project Management by Global Knowledge

June 2013 - (Free Research)
The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Read on to uncover the top trends shaping the world of project management. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 5 February 2013: The third dimension – the innovation opportunity from 3D printing by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, as the cost of 3D printing technology falls, the opportunity for innovation for IT leaders is growing. The rise of big data has created a new role – data scientist; we find out what they do. And government COO Stephen Kelly talks about the reform of Whitehall IT. Read the issue now. 
(EZINE) READ ABSTRACT |

Channel Strategies E-Zine: April 2010/ No.1 by SearchITChannel.com

March 2010 - (Free Research)
VARs and integrators know their stuff when it comes to their key technologies and vertical markets. In the inaugural issue of Channel Strategies E-zine, learn how to build brand awareness among potential customers to make sure word spreads about your company's skills and expertise. 
(EZINE)

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate

July 2008 - (Free Research)
This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management. 
(WHITE PAPER) READ ABSTRACT |

Ten IT Skills on the Brink of Extinction by Global Knowledge

March 2014 - (Free Research)
This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies. 
(WHITE PAPER) READ ABSTRACT |

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