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TDWI Best Practices Report - Customer Analytics in the Age of Social Media by IBM December 31, 2012 - (Free Research) This TDWI Best Practices Report examines organizations' current practices and future plans for customer analytics technology strategies, with a special focus on how organizations are adapting to challenges- and potential- of social media.  (WHITE PAPER) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com May 21, 2012 - (Free Research) <p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p>  (IT BRIEFING) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com March 16, 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.  (ANALYST REPORT) READ ABSTRACT |

AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications by IBM October 25, 2011 - (Free Research) In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.  (WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Strategy for Social Engagement & Monitoring: Transforming Noise to Signal by Oracle Corporation January 03, 2013 - (Free Research) Data from social media could provide you with a substantial competitive advantage if it's leveraged correctly. In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system.  (WHITE PAPER) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 09, 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.  (ANALYST REPORT) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com February 19, 2013 - (Free Research) Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.  (IT BRIEFING) READ ABSTRACT |

The ROI of Social CRM by ComputerWeekly.com August 05, 2012 - (Free Research) This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments  (ANALYST REPORT) READ ABSTRACT |

Using Social to Improve Customer Experience by Oracle Corporation UK Ltd October 31, 2011 - (Free Research) Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.  (WHITE PAPER)

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

DWP: Social Media Strategies and Idea Street by ComputerWeekly.com April 25, 2012 - (Free Research) David Cotterill, head of innovation at the Department for Work & Pensions (DWP), explains how he using social media to help drive innovation in this short presentation.  (PRESENTATION) READ ABSTRACT |

CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com August 12, 2010 - (Free Research) Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.  (WHITE PAPER) READ ABSTRACT |

Security Labs Report by M86 Security UK February 20, 2012 - (Free Research) This Security Labs report offers insight into the significant trends and developments in web and email security today. View now to uncover key findings and gain recommendations on how to protect your organisation.  (WHITE PAPER) READ ABSTRACT |

Outbound Email And Data Loss Prevention In Today's Enterprise, 2009 by Proofpoint, Inc. August 11, 2009 - (Free Research) The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of legal, financial and regulatory risks associated with outbound email. This report summarizes the findings of Proofpoint's sixth annual survey of enterprise attitudes about outbound email, content security and data protection.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

The Application Usage and Risk Report by Palo Alto Networks December 01, 2011 - (Free Research) This Application Usage and Risk Report from Palo Alto Networks provides a global review of enterprise application usage by summarizing network traffic assessments conducted in 1,636 organizations worldwide. View now to uncover key findings so that you can build effective strategies to mitigate the risks inherent in certain application.  (WHITE PAPER) READ ABSTRACT |

The Malware Report: The Evolution of Anti-malware and the 2011 Threat Landscape by ESET December 02, 2010 - (Free Research) In the 200th episode of “The Malware Report” Matt Grant talks with Randy Abrams and Paul Lansky about the past 4 years and how the threat landscape has evolved and changed over the years. In this podcast, Randy and Paul discuss many of these changes. Listen to this podcast to hear more.   (PODCAST) READ ABSTRACT |

Social Media and Business Intelligence: Creating the Integrated Customer Hub by Oracle Corporation September 30, 2012 - (Free Research) Social media is no longer just for teens as it provides businesses with a wealth of information about their customers when effectively analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.  (WHITE PAPER) READ ABSTRACT |

Social CRM Comes of Age by Oracle Corporation April 01, 2009 - (Free Research) Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.  (WHITE PAPER) READ ABSTRACT |

Drive social intelligence to engage with customers in ways that were previously impossible. by Hewlett-Packard Limited January 21, 2013 - (Free Research) It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence.  (RESOURCE) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: IT Deployments by Oracle Corporation August 01, 2008 - (Free Research) The consumer Web has shown us the power of the internet as a social, collaborative platform, particularly when compared to existing rigid corporate environments. Wikis, blogs, Really Simple Syndication (RSS) feeds, social networks, tagging, and mashups are flexible, user-driven tools that have the potential to bring many benefits to the enterprise.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 01, 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

Big data: Lessons from the leaders by ComputerWeekly.com September 14, 2012 - (Free Research) This research from the Economist Intelligence Unit assess how far companies have progressed in their use of big data and examines how they can turn it to business advantage.    (ESSENTIAL GUIDE) READ ABSTRACT |

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