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Collaboration capability: The new imperative for empowered information workers by IBM November 17, 2011 - (Free Research) In this Tip Guide, ebizQ.com Site Editor Anne Stuart takes a multi-faceted look at the use of collaboration and social networking strategies and tools for case management. Readers will gain a big-picture introduction to collaboration and related trends, including insights from several industry thought leaders.  (EGUIDE) READ ABSTRACT |

How social/collaborative approaches can build bridges in case management by IBM November 17, 2011 - (Free Research) In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.  (EGUIDE) READ ABSTRACT |

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM November 11, 2011 - (Free Research) This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.  (EGUIDE) READ ABSTRACT |

eGuide: Using social and collaborative approaches to take case management to the next level, Part II by IBM November 11, 2011 - (Free Research) This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.  (EGUIDE) READ ABSTRACT |

The Compliance Case for Social Media Records Management by Iron Mountain September 21, 2012 - (Free Research) In this e-guide, learn how your organization can develop a solid records management policy to stay compliant while reaping social networking benefits.  (EGUIDE) READ ABSTRACT |

Five guidelines for avoiding common social-collaboration challenges in case management by IBM November 17, 2011 - (Free Research) This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.  (EGUIDE) READ ABSTRACT |

Becoming a Social Business: The IBM Story by IBM June 22, 2011 - (Free Research) In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.  (WHITE PAPER)

Presentation Transcript- Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText January 09, 2013 - (Free Research) In this presentation transcript, come to understand enterprise social platforms, dynamic case management- and how you can leverage the combination of both. Examine case studies of companies successfully using this combination to find value in greater collaboration and communications and eliminate the barrier between people and useful information.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Social/collaborative trends, techniques and technologies for case management by IBM November 17, 2011 - (Free Research) In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.  (EGUIDE) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 01, 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

Podcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 10, 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. Tune into this informative podcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (PODCAST) READ ABSTRACT |

Webcast Enterprise Social Platforms-Meet Dyanamic Case Management by OpenText December 10, 2012 - (Free Research) While many people use social media for personal reasons, some businesses overlook the benefits of social to their organization. View this informative webcast to learn more about conceptualizing how social helps a business and allows them to reach business goals.  (WEBCAST) READ ABSTRACT |

FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications September 21, 2010 - (Free Research) This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet.  (WHITE PAPER) READ ABSTRACT |

Met Office: The changing role of social media by ComputerWeekly.com April 25, 2012 - (Free Research) Dave Britton, chief press officer of the Met Office, explains how the Met has harnessed social media, in this presentation.  (CASE STUDY) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com March 16, 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.  (ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited June 01, 2012 - (Free Research) This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.  (WHITE PAPER) READ ABSTRACT |

Using IBM Social Business to Take Your Business Relationships to the Next Level by IBM October 01, 2011 - (Free Research) This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.  (WHITE PAPER) READ ABSTRACT |

Using IBM Social Business to Take Your Business Relationships to the Next Level by IBM December 01, 2011 - (Free Research) This publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies that exemplify how some of these capabilities can be applied.  (WHITE PAPER) READ ABSTRACT |

Enterprise Social: Building the Business Case and Getting Started by SearchContentManagement December 21, 2012 - (Free Research) In this guide, Pamela DeLoatch looks at the key aspects of getting started with enterprise social deployments and catalogs some practical advice for organizations interested in creating and implementing a strategy of their own.  (EGUIDE) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 05, 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

Using Social Gaming to Drive Engagement: Insights and Best Practices for Brand Managers by Oracle Corporation August 31, 2012 - (Free Research) Access this insightful white paper presenting eight best practices and two case studies highlighting ways marketers can use social games to build brand recognition.  (WHITE PAPER) READ ABSTRACT |

Increasing Customer Loyalty: Connected Intelligence & Loyalty by Hewlett-Packard Limited June 01, 2012 - (Free Research) Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.  (WEBCAST) READ ABSTRACT |

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 22, 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 31, 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

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