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An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya

September 01, 2011 - (Free Research)
This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months. 
(WHITE PAPER) READ ABSTRACT |

Consolidated Communications Uses IBM SmartCloud Analytics for Predictive Outage Avoidance by IBM

November 25, 2013 - (Free Research)
This brief video explores how a local telephone company, based in Illinois, deployed predictive analytics technology to seamlessly accommodate for the sheer volume of connections to customers. Find out how this technology alleviated the threshold to manage volume and provided IT staff with more time to focus on mission-critical initiatives. 
(VIDEO) READ ABSTRACT |

McHenry County College: AppSense helps McHenry County College scale IT smoothly to meet increased growth by AppSense

July 22, 2013 - (Free Research)
In this solution case-study, you’ll learn more about McHenry County College, an Illinois-based community college that serves a large number of traditional and adult students, and the steps they took after experiencing problems with their Active Directory roaming profile environment following a rapid growth in student enrollment. 
(CASE STUDY) READ ABSTRACT |

AIIM SharePoint Industry Watch by IBM

April 22, 2014 - (Free Research)
The following white paper explores the importance for organizations to adopt a social business initiative. Learn why this move is imperative, who is for and against the adoption of social, which areas of the businesses can glean deeper insights from social, and much more. 
(WHITE PAPER) READ ABSTRACT |

How to start, refine and improve your social media business strategy by ComputerWeekly.com

April 22, 2014 - (Free Research)
This extract from Adam Gray's  book, Brilliant Social Media will help your organisation get started with social media, then refine and improve your strategy to get real business results. 
(BOOK) READ ABSTRACT |

Social Business: Fracking for Value in the Enterprise by Jive Software

July 09, 2013 - (Free Research)
View this resource to learn more about how to stay competitive in today's social environment. It shows how social platform vendors are educating customers on where and how to apply for social business advantage. Find out what your business can do to improve its business approach by reading this white paper now. 
(WHITE PAPER) READ ABSTRACT |

7 Steps To Getting A Handle On Social Application In Your Enterprise by Jive Software

December 31, 2013 - (Free Research)
Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control. 
(WHITE PAPER) READ ABSTRACT |

5 Big Ways Social Intranets Solve Collaboration Woes by Jive Software

December 31, 2013 - (Free Research)
Social media is quickly becoming the preferred way for people to communicate, but did you know that it social could offer just as many benefits to your organization itself as it does to your relationships with customers? With a social intranet, you can revolutionize the way employees communicate with each other in the workplace. 
(WHITE PAPER) READ ABSTRACT |

How Social Business Pays Off by Jive Software

December 31, 2013 - (Free Research)
Social collaboration technology is a hot topic in the business applications space today -- but what about the hard numbers? Many companies are wary and want concrete proof of ROI and payback. Fortunately, this informative resource offers just that. 
(WHITE PAPER) READ ABSTRACT |

The 18 Social Business Imperatives by Jive Software

January 10, 2014 - (Free Research)
Access the following white paper to uncover 18 social business imperatives. Find out what knowledge, tools, and strategies you need to capitalize on the second wave of the social rise. 
(WHITE PAPER) READ ABSTRACT |

Unlock the 6 Secrets to Social Success by Jive Software

July 25, 2013 - (Free Research)
Uncover the top six secrets to social success and receive help implementing and/or adjusting your framework for the addition of social. Also view in-depth key actions you should take and questions you must answer to ensure your social strategy is a beneficial one. 
(WHITE PAPER) READ ABSTRACT |

Guernsey Improves Social Benefit Programs and Service Delivery with the Right Integrated Platform by IBM

December 31, 2013 - (Free Research)
Guernsey's Social Security Department decided to integrate all of the department's social benefit programs. In this white paper, learn how a dedicated platform helped streamline and strengthen their social program management through integration and automation. 
(WHITE PAPER) READ ABSTRACT |

Why Bringing Social to your Marketing Team is a Non-Negotiable by Jive Software

July 11, 2013 - (Free Research)
Access this valuable resource to learn how improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales and cut operational costs. 
(WHITE PAPER) READ ABSTRACT |

Managing Social Content to Maximize Value and Minimize Risk by IBM

August 17, 2011 - (Free Research)
Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit. 
(WHITE PAPER) READ ABSTRACT |

Jive Social Business Blueprint by Jive Software

July 10, 2013 - (Free Research)
Imagine a new approach to business, where employees engage about what matters most to them about the organization. By using social technologies, one company was able to improve their business management and the relationships between employees. Consult this resource to find out how you can implement social business. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

How to reap the benefits of social business by Jive Software

July 09, 2013 - (Free Research)
On average, social business solutions helped companies increase employee productivity by 15% and drive 2-4% incremental top-line value annually, according to this resource. Learn how your business can benefits from social collaboration by reading this white paper now. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking the Social Intranet by Jive Software

July 15, 2013 - (Free Research)
Social business is a relatively new phenomenon. How should your business go about quantifying the success of adoption figures? This resource offers some key insights into the adoption rates of companies ranging from education to finance. 
(WHITE PAPER) READ ABSTRACT |

Social Recruiting: How to Effectively Use Social Networks by Oracle Corporation

March 20, 2014 - (Free Research)
This white paper explores the importance of developing a comprehensive social network recruiting strategy to deliver a true ROI from Facebook and LinkedIn. 
(WHITE PAPER) READ ABSTRACT |

Handbook: The Dos and Don’ts of Social Media Analytics by SearchBusinessAnalytics

December 21, 2012 - (Free Research)
Read this handbook for advice on developing a social media analytics strategy, maintaining a clear business purpose for the program, and dealing with obstacles along the way. 
(EBOOK) READ ABSTRACT |

Social Analytics & Intelligence: Converting Contextual to Actionable Insights by IBM

April 07, 2014 - (Free Research)
Access the following report from Hypatia Research Group to build a solid foundation for a successful social media analytics and intelligence (SA&I) initiative. Learn what organizations seek and require from SA&I, vendor rankings, the current landscape, ROI by industry, and more. 
(WHITE PAPER) READ ABSTRACT |

Social Monitoring Tools Give GNC Marketing Muscle by IBM

March 24, 2014 - (Free Research)
In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC. 
(EGUIDE) READ ABSTRACT |

Alcatel-Lucent Enters a New Era of Enterprise Collaboration with Jive Social Intranet by Jive Software

June 18, 2013 - (Free Research)
How does a venerable technology company fresh from a major transcontinental merger build bridges among disparate cultures, break down organizational walls to better leverage expertise, and go from social business newbie to social innovator in short order? View this resource to find out now. 
(WHITE PAPER) READ ABSTRACT |

Super Bowl XLVIII: The Social Story by Oracle Corporation

April 01, 2014 - (Free Research)
Access the following white paper to uncover some of the most powerful ways brands used social media channels to magnify their investment before the big game. Gain insight on how to keep up pace using different facets of social media, what works, why it works, and how you can get started. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

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