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Enabling Scientific Breakthroughs at the Petascale by Cray
October 08, 2012 - (Free Research)
This white paper dives into the high-performance computing, scalable parallel file system the University of Illinois' National Center for Supercomputing Applications deployed to meet the staggering requirements of one of the most powerful supercomputers in the world.
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Using Social to Improve Customer Experience by Oracle Corporation UK Ltd
October 31, 2011 - (Free Research)
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
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Oracle's Visions for the Cloud Enabled Enterprise by Oracle Corporation UK Ltd
September 10, 2012 - (Free Research)
View this webcast to explore a cloud-based social media suit that offers comprehensive social relationship management tools for the integration of social networking into business applications, business processes and collaboration.
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Oracle Social Marketing Cloud Service by Oracle Corporation UK Ltd
December 13, 2012 - (Free Research)
This white paper details a software-as-a-service based solution for managing your organization's branding communities via emerging social media networks. Discover the key features and benefits of this single, integrated platform for optimizing your social marketing efforts.
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Data Sheet: Oracle Social Engagement and Monitoring Cloud Service by Oracle Corporation UK Ltd
December 16, 2012 - (Free Research)
Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.
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Alcatel-Lucent Enters a New Era of Enterprise Collaboration with Jive Social Intranet by Jive Software
June 18, 2013 - (Free Research)
How does a venerable technology company fresh from a major transcontinental merger build bridges among disparate cultures, break down organizational walls to better leverage expertise, and go from social business newbie to social innovator in short order? View this resource to find out now.
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About to Buy Guide: How to Succeed in Social Networking and Collaboration by SearchCIO.com
September 28, 2012 - (Free Research)
In this expert E-Guide, President of The Real Story Group Tony Byrne describes the importance of homing in on specific business applications and of getting IT involved in the implementation—as well as why integration of social tools remains a problem. Read now to learn more.
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Improving Employee Productivity with Social Tools by SuccessFactors
April 24, 2012 - (Free Research)
As a younger, tech-savvy generation infiltrates the workforce, they are bringing social technologies with them. Read this white paper to learn how social tools are becoming game changers in the workplace environment and how you can learn to embrace and incorporate them into your organization to foster higher productivity.
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Social Content Management Strategies with IBM by IBM
September 13, 2011 - (Free Research)
In this podcast, Cengiz Satir and Louis Richardson from IBM explore social business and how the ECM portfolio and social business solutions are being brought together. Learn about IBM Social Content Management solution connecting people and teams.
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Turning Social Media into a Game-Changing Customer Care Channel by Aspect
May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.
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IT Connects Customers to Brands by Cisco Systems, Inc.
August 16, 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
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Social analytics: Finding opportunity in chaos by IBM
May 08, 2013 - (Free Research)
Today, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.
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eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday
May 21, 2013 - (Free Research)
This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.
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Strategic insights for your social CRM strategy by Infor
May 08, 2013 - (Free Research)
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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Three Must-Have’s to Securing the Social Web by Websense, Inc.
July 2011 - (Free Research)
Social Web has emerged as a valuable business tool for innovative organizations to engage with customers and stay competitive. But among the popularity comes great risk, as these networks can be targets for cybercriminals. View this paper to explore the 3 crucial measures to take in order to provide safe and productive use of this great resource.
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The Eight Truths of Social Learning. Now. by SkillSoft Corporation
June 2011 - (Free Research)
This paper seeks to uncover the fundamental requirements for a successful social learning program. Based on early experience with our own social learning tool, this list of eight “truths” has been compiled to provide a foundation for learning professionals who are launching social learning in their organizations.
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Using Social Search to Drive Innovation through Collaboration by Vivisimo, Inc.
December 2009 - (Free Research)
This paper, will try to help you strike a balance between solid business thinking and explosive enthusiasm for any new technology option with 2.0 in the description. Our goal is to give you a new way of looking at old challenges.
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The mini-guide to social customer service by Salesforce.com
July 2012 - (Free Research)
<p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>
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The Social Sales Revolution by Salesforce.com
February 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
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Using Social Media to Deepen Your Customer Relationships by Infor
November 2010 - (Free Research)
Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.
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