Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

#CompliantData: The Social Media Data Archiving Conundrum by Iron Mountain March 01, 2012 - (Free Research) Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more.  (WHITE PAPER) READ ABSTRACT |

Social Security Administration Deploys DocAve to Protect Mission-Critical SharePoint Deployment by AvePoint, Inc. February 04, 2010 - (Free Research) In early 2008, the Social Security administration they deployed their pilot SharePoint deployment that was accessible to all agency staff. After evaluating several backup solutions, SSA administrators chose AvePoint Doc Ave Backup and Recovery for their SharePoint environment. Read this case study to learn why.  (CASE STUDY) READ ABSTRACT |

Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies by Sun Microsystems, Inc. April 01, 2009 - (Free Research) IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable.  (ANALYST REPORT) READ ABSTRACT |

eBook - Email Retention: Standards and Practices by SearchCompliance.com October 08, 2009 - (Free Research) Electronic records are as real as paper documents. In this SearchCompliance eBook, you'll learn the importance of having a records retention policy and how to properly manage the data for e-discovery and recovery in your organization.  (EBOOK) READ ABSTRACT |

Improving Employee Productivity with Social Tools by SuccessFactors April 24, 2012 - (Free Research) As a younger, tech-savvy generation infiltrates the workforce, they are bringing social technologies with them. Read this white paper to learn how social tools are becoming game changers in the workplace environment and how you can learn to embrace and incorporate them into your organization to foster higher productivity.  (WHITE PAPER) READ ABSTRACT |

Social Content Management Strategies with IBM by IBM September 13, 2011 - (Free Research) In this podcast, Cengiz Satir and Louis Richardson from IBM explore social business and how the ECM portfolio and social business solutions are being brought together. Learn about IBM Social Content Management solution connecting people and teams.  (PODCAST) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 23, 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 16, 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company January 31, 2008 - (Free Research) This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.  (WHITE PAPER) READ ABSTRACT |

Social analytics: Finding opportunity in chaos by IBM May 08, 2013 - (Free Research) Today, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.  (WHITE PAPER) READ ABSTRACT |

eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday May 21, 2013 - (Free Research) This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.  (EGUIDE) READ ABSTRACT |

European IT Law Briefing: Recruitment and social media by ComputerWeekly.com May 20, 2013 - (Free Research) Four leading European law firms help you navigate the legal maze when using social media for recruitment in France, Germany, UK and Italy.    (ESSENTIAL GUIDE) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 08, 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Social Computing for Organizations: Open Text in the Web 2.0 Paradigm by OpenText Corporation June 2008 - (Free Research) This white paper focuses on how companies can benefit from the growing opportunities provided by social computing.  (WHITE PAPER) READ ABSTRACT |

Three Must-Have’s to Securing the Social Web by Websense, Inc. July 2011 - (Free Research) Social Web has emerged as a valuable business tool for innovative organizations to engage with customers and stay competitive. But among the popularity comes great risk, as these networks can be targets for cybercriminals. View this paper to explore the 3 crucial measures to take in order to provide safe and productive use of this great resource.  (WHITE PAPER) READ ABSTRACT |

The Eight Truths of Social Learning. Now. by SkillSoft Corporation June 2011 - (Free Research) This paper seeks to uncover the fundamental requirements for a successful social learning program. Based on early experience with our own social learning tool, this list of eight “truths” has been compiled to provide a foundation for learning professionals who are launching social learning in their organizations.  (WHITE PAPER) READ ABSTRACT |

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps July 2012 - (Free Research) Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Using Social Search to Drive Innovation through Collaboration by Vivisimo, Inc. December 2009 - (Free Research) This paper, will try to help you strike a balance between solid business thinking and explosive enthusiasm for any new technology option with 2.0 in the description. Our goal is to give you a new way of looking at old challenges.  (WHITE PAPER) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.  (EBOOK) READ ABSTRACT |

The Compliance Case for Social Media Records Management by Iron Mountain September 2012 - (Free Research) In this e-guide, learn how your organization can develop a solid records management policy to stay compliant while reaping social networking benefits.  (EGUIDE) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

Mobile Social Networking and the Next Generation of Handheld Devices by BlackBerry February 2009 - (Free Research) This paper explains how social networking and the next generation of handheld devices will improve business decision-making through efficient, unified communications and location awareness.  (WHITE PAPER) READ ABSTRACT |

Using IBM Social Business to Take Your Business Relationships to the Next Level by IBM December 2011 - (Free Research) This publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies that exemplify how some of these capabilities can be applied.  (WHITE PAPER) READ ABSTRACT |

Social Business Podcast Series by IBM November 2011 - (Free Research) A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.  (PODCAST)

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.