The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks. September 2008 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Growing Importance of Email Archiving by Arrow ECS Midmarket Group June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Hedge Funds: Why Comply? - A Practical Guide to Developing a Culture of Compliance by Advent Software, Inc December 2006 - (Free Research) Creating a culture compliance may prove to be simply good business, regardless of whether or not it becomes standard regulation. Read how your firm can support compliance while improving your bottom line.  (WHITE PAPER) GO TO WHITE PAPER

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Security by Info-Tech Research November 2004 - (Paid) Our Consulting Methodology will help you justify your security expenditures, Ensuring a secure and stable IT environment is a fundamental responsibility of any IT Manager. Use this Methodology to audit your current security situation and develop custom plans to secure your IT environment.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2007 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. Systems that offer advisors the functionality they seek are often not affordable when considering the time and expertise required to properly manage a reporting system in-house. The answer, prospectively, lies in outsourcing.  (WHITE PAPER) GO TO WHITE PAPER

Supply Chain Solutions Suite for Storage Manufacturers by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Storage industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Storage Solutions Suite of services.  (SERVICE) GO TO DETAILED REPORT

PRO Financial Solutions for Insurance Companies by Fiserv Insurance Solutions. PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Building a Small Office Network: Getting Started by Cisco Systems, Inc October 2008 - (Free Research) Building a small office network means starting with a foundation of switches and routers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Small Businesses save Big with Smart Business Communications Systems by Cisco Systems, Inc September 2008 - (Free Research) In order to stay ahead, small business owners need effective communication tools more than ever. Learn how small businesses are unifying voice, data, video, security, and wireless technologies in a single, affordable platform.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Managing Growth and Cash Flow for Small and Medium-Sized Businesses by Cisco Systems, Inc February 2008 - (Free Research) According to the Small Business Administration, 80 percent of small businesses fail in the first year, sadly, the problem is often cash flow, not lack of sales.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Small Businesses Think Big - Making Your Small Business Seem a Whole Lot Bigger by Cisco Systems, Inc February 2008 - (Free Research) Marcia Turner, author of The Unofficial Guide to Marketing Your Small Business, talks about how to best utilize the tools available on-line to make your small business seem a whole lot bigger.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco Small Business 100 Series Secure Broadband Routers by Cisco Systems, Inc The Cisco® Small Business Series of secure broadband routers addresses the needs of small businesses, providing affordable, easy-to-use, and secure broadband access for data-only applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Buyers Guide to Small Business Phone Systems by Cisco Systems, Inc October 2008 - (Free Research) Small business telephone systems are available in a variety of configurations, offering an ever-growing range of features and benefits.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Network Security for Small Business by Cisco Systems, Inc September 2008 - (Free Research) Network security for small business is becoming increasingly complex, as new Internet threats appear daily or even hourly.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Small Business VoIP: The Basics by Cisco Systems, Inc September 2008 - (Free Research) Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Storage & Virtualization: Options for Smaller Environments by Dell, Inc October 2008 - (Free Research) Virtualization is a hot topic these days, and why wouldn't it be, the benefits are tremendous even for smaller environments.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Data Deduplication and VTLs - Data Protection for Organizations of All Sizes by Overland Storage. February 2008 - (Free Research) Smaller businesses cannot always afford the data protection solutions that are designated for larger enterprises. This white paper highlights new appliances that help smaller organizations achieve the data protection requirements of larger companies.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle versus SAP: The Battle for Small and Medium-Sized Businesses (SMBs) by Oracle Corporation. March 2008 - (Free Research) Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Nimble Product Design: CAD/CAM/CAE for the Small to Mid-Sized Enterprise by PTC February 2008 - (Free Research) Despite demands for more complex products at lower costs and in less time, best in class Small to Mid-sized Enterprises (SMEs) hit their product development goals 80% of the time.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Smaller Orgs and System I Servers - Vision Solutions by Vision Solutions. April 2008 - (Free Research) This podcast provides a preview of the causes of planned and unplanned downtime and it will discuss in detail the options of high availability and disaster recovery.  (PODCAST) READ ABSTRACT | GO TO PODCAST

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