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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware April 01, 2009 - (Free Research) Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions.  (CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation December 30, 2008 - (Free Research) Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.  (WHITE PAPER)

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation April 02, 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.  (WHITE PAPER)

Podcast: Part 3: What is IT Management, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In the third podcast of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (PODCAST) READ ABSTRACT |

Part 3: What is IT Management, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In the third webcast of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (WEBCAST) READ ABSTRACT |

Six Data Protection Tips for SMBs by Double-Take Software August 19, 2009 - (Free Research) This whitepaper provides six tips for an SMB approach to protecting critical data. These tips used in conjunction with Double-Take Availability from Double-Take Software can help SMBs defend against crippling downtime and data loss.  (WHITE PAPER) READ ABSTRACT |

BI for Small and Mid-sized Businesses by LogiXML October 08, 2009 - (Free Research) This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.  (WHITE PAPER) READ ABSTRACT |

Ready Access to Real-Time Data Helps Small Businesses Thrive by SAP AG February 01, 2008 - (Free Research) Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more!  (WHITE PAPER) READ ABSTRACT |

Evaluating SaaS Solutions: A Checklist for Small to Midsize Businesses by SAP February 21, 2008 - (Free Research) This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked.  (ANALYST BRIEF) READ ABSTRACT |

Ten Steps to Safeguard Small Business Data by i365, A Seagate Company November 16, 2009 - (Free Research) Your small business has distinct needs that differ from either consumers or larger businesses. Here are ten steps to help you to protect your data if your resources are limited?  (WHITE PAPER) READ ABSTRACT |

Podcast Part I: What is a Server, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In this podcast Q&A with expert Greg Shields here about how to take the first step with taking on a server into your infrastructure.  (PODCAST) READ ABSTRACT |

Part 2: What is a Network, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In part two of this three part first server Q&A series, listen to expert Greg Shields discuss what a network is as well as why a network can act as a backbone for running a business.  (WEBCAST) READ ABSTRACT |

Podcast Part 2: What is a Network, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) Listen to expert Greg Shields discuss what a network is as well as why a network can act as a backbone for running a business.  (PODCAST) READ ABSTRACT |

Part I: What is a Server, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In this webcast Q&A with expert Greg Shields here about how to take the first step with taking on a server into your infrastructure.  (WEBCAST) READ ABSTRACT |

First Server-Based Network by Dell, Inc. and Microsoft January 11, 2007 - (Free Research) Some small businesses are hesitant to move toward a server-based network. Not taking advantage of the benefits a server can bring to a small business could impair its productivity and its growth.  (VIDEO) READ ABSTRACT |

Why Your Small Business Needs a "Real" Server by Dell, Inc. and Microsoft December 10, 2009 - (Free Research) Your small business needs a real server. Not a PC that has been tricked out to look and act like a server. PCs disguised as servers are vulnerable to the kinds of catastrophic failures that will cripple your business. Invest now in a real server. It just may be the best thing you can do for your small business.  (WHITE PAPER) READ ABSTRACT |

Do I Need a Server? If you’re looking to grow your small business, make sure you have the right tools by Dell, Inc. and Microsoft December 15, 2009 - (Free Research) Whether they know it or not, many small businesses can benefit greatly from adding a centralized server to their network. In this article, you'll read about many of these benefits.  (TECHNICAL ARTICLE) READ ABSTRACT |

SAP Solutions for Small Businesses and Midsize Companies: Leveraging Economies of Scale by SAP AG October 30, 2009 - (Free Research) As your company grows, you have the opportunity to benefit from economies of scale; but growth can be fraught with challenge. Production disruptions and operational inefficiencies can quickly negate the advantages you hope to achieve. Watch this informative video to learn about SAP solutions for small businesses and midsize companies.  (VIDEO) READ ABSTRACT |

SAP Solutions for Small Businesses and Midsize Companies: Improve Efficiency, Grow Profitability by SAP AG October 30, 2009 - (Free Research) This interactive guide presents an overview of several SAP business solutions specifically designed to help small businesses and midsize companies improve operational efficiency and grow profitability.  (EBOOK) READ ABSTRACT |

Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses by SAP AG October 26, 2009 - (Free Research) The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.  (WHITE PAPER) READ ABSTRACT |

How Server-Based Networks Boost Small Businesses by Dell, Inc. and Microsoft December 10, 2009 - (Free Research) This paper describes how any small business can benefit from the advantages of a server-based network. Putting a fast and well-equipped server to work increases your productivity, enables smart backup and archiving, and vastly improves the security of your data.  (WHITE PAPER) READ ABSTRACT |

Banking Trojans Led to $40 Million Stolen from Small Businesses by ESET December 10, 2009 - (Free Research) In this episode of The Malware Report, Randy Abrams talks about a recent online banking attack from which cybercriminals were able to steal over forty million dollars from small and midsized businesses. Find out what went wrong and listen in for some hints and tips that can help keep your banking information safe.  (PODCAST) READ ABSTRACT |

Guide to Better Decision-Making for Your SMB Through IT by SAP AG June 09, 2008 - (Free Research) Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.  (WHITE PAPER) READ ABSTRACT |

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