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Maximizing CRM Effectiveness During Lean Times by Oracle Corporation

June 10, 2009 - (Free Research)
When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results. 
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Enable Secure Remote Access to 3D Data Without Sacrificing Visual Performance by Citrix

March 03, 2014 - (Free Research)
This whitepaper examines a technology strategy designed to enable secure, real-time remote collaboration on design data and model-based deliverables with optimized visual performance. 
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Enable Secure Remote Access to 3D Data Without Sacrificing Visual Performance by Citrix

March 03, 2014 - (Free Research)
This whitepaper examines a technology strategy designed to enable secure, real-time remote collaboration on design data and model-based deliverables with optimized visual performance. 
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Turning Customer Data into Analytical Marketing Fuel: How to Use Analytically Driven Customer Insight for Extraordinary Competitive Advantage by SAS

November 02, 2010 - (Free Research)
Businesses that fail to strategically leverage analytically driven customer insight will gradually become obsolete over time. This paper takes a closer look at why – and explains what you can do to evolve your marketing organization’s ability to turn data into customer insight, and insight into competitive advantage. 
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The Deciding Factor: Big Data & Decision Making by ComputerWeekly.com

June 26, 2012 - (Free Research)
This study by Capgemini and the Economist Intelligence Unit report assess the impact of Big Data on businesses. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
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Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
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Build Your Cloud, Build Your Profit by Citrix Systems, Inc. (E-mail this company)

July 2012 - (Free Research)
Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform. 
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Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation

February 2011 - (Free Research)
It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model. 
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Why Deliver Extraordinary Customer Service? by Oracle Corporation

March 2011 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. 
(WHITE PAPER) READ ABSTRACT |

Turn Information into Advantage: Speed Business Analysis with SAP HANA, maximize Business Outcomes with HP by Hewlett-Packard Limited

September 2012 - (Free Research)
This paper offers strategies for boosting the speed of your organization's data analysis to enable you to derive more value from your information and make smarter business decisions. 
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Quality reports and accelerated turnaround time at Multicare by Nuance

March 2014 - (Free Research)
This brief video addresses a solution to quickly get voice to text and spin it around almost instantaneously to send to the next level of care so that the patient's records, physician's notes, and other important information transferred successfully. 
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
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Automotive Supplier Achieves Impressive ROI: Global automotive supplier will achieve return on investment in two years with new powerful technology by Dell, Inc. and Intel®

September 2009 - (Free Research)
TRW, a German automotive company, was facing power and software limitations in the prototyping stages of design development that proved to be costly and slowed performance. This case study shows how they turned to Dell to upgrade their server and storage systems in line with its cutting-edge development processes. 
(CASE STUDY) READ ABSTRACT |

10 Secret Strategies to Recession-Proof Your Business by coupa.com

September 2008 - (Free Research)
When the economy is moving forward, most executives focus on growing sales. But when the economy slows down, that focus shifts. This timely white paper explains 10 Secret Strategies to Recession-Proof Your Business. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management by Alfresco Software

May 2012 - (Free Research)
This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs. 
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Why The Era of General Purpose Storage is Coming to an End by Oracle Corporation

June 2013 - (Free Research)
This white paper highlights the benefits of application-engineered storage, which is better suited to improving the cooperation and collaboration between storage and other applications. 
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Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks

April 2007 - (Free Research)
Many organizations embark on global multi-million dollar web application deployments only to later discover that their users are unsatisfied with the performance compared to their old client server application. This paper provides alternatives. 
(WHITE PAPER) READ ABSTRACT |

Using Marketing Automation to Increase Your ROI on CRM by Marketo

June 2013 - (Free Research)
Many CRM systems lack an effective way to manage leads - that's where marketing automation comes in. In this resource, explore the benefits of a marketing automation tool, and learn how implementing marketing automation can increase your ROI on your CRM system. 
(WHITE PAPER) READ ABSTRACT |

Seven IT Strategies to Help Survive the Downturn by CompuCom Systems, Inc.

April 2008 - (Free Research)
The document describes the seven IT strategies worth taking a closer look at that can make a difference and have an impact. 
(WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology & Techniques by Oracle Corporation

November 2008 - (Free Research)
This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence. 
(WHITE PAPER) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd

November 2008 - (Free Research)
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

SAP HANA: Moving to SAP Business Suite, powered by SAP HANA by Hewlett-Packard Limited

March 2014 - (Free Research)
View the following video to uncover just what businesses stand to gain by moving to SAP HANA. Get a firsthand look at how this solution delivers real-time analytics, improved reporting, efficiency, and more. 
(VIDEO) READ ABSTRACT |

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