A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set. 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

Please watch this presentation featuring Brad Blake, Director, IT at Boston Medical Center. The presentation will illuminate topics such as Boston Medical Center’s decision process and successful implementation of Data Domain deduplication storage - as well as the economic benefits received by going tapeless for backup and disaster recovery. 

The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. 

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 

In a typical healthcare organization, hundreds to thousands of medical and support staff need to access patient data to do their job. How do you effectively enforce access controls to hospital information systems without hampering medical care efficiency and effectiveness? Read this paper and learn how. 

Healthcare organizations face a host of HIPAA Security Rule compliance challenges with the move to put patient medical records online. Lumension helps organizations address these compliance challenges by providing the proactive IT risk management and the required audit readiness to meet many aspects of the HIPAA Security Rule. 

FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. 

Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more. 

Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business. 

Discover the benefits of disk over tape-based storage systems. This podcast will examine a large medical nonprofit’s transition from a tape-based storage system to a disk-based system. Find out how this organisation increased backup performance, shortened RTOs, lightened management burden, cut costs and more by switching to disk-only storage.