Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Handbook: Jump-Start Software Testing and Quality Assurance by SearchSoftwareQuality.com February 26, 2013 - (Free Research) This handbook provides strategies for fostering cultures of productivity in developing new software, using Agile and other structural and management-based approaches.  (EBOOK) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 21, 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Succeeding in test automation: Collaboration between Agile testers and programmers by Micro Focus May 02, 2012 - (Free Research) This essential resource details why communication and collaboration are such important tester skills. Read on to get expert advice from Quality Assurance writer, Lisa Crispin, on training a tester for collaborative teamwork.  (EGUIDE) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS February 18, 2013 - (Free Research) Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc. April 12, 2012 - (Free Research) This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Best Practices for Load Testing: Do Try This At Home by Neustar® October 2011 - (Free Research) This white paper breaks load testing down into the following key activities: planning, configuration, scripting, execution, and analysis.  (WHITE PAPER) READ ABSTRACT |

Empowering QA and Equipment Testers by Fanfare November 2006 - (Free Research) To improve test coverage without adding more resources, QA groups need a new kind of automation tool. This white paper describes a breakthrough approach to high-tech equipment testing that empowers equipment testers to increase coverage and spend more time on creative testing.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Shopatron uses BrowserMob to prepare for the holiday rush by Neustar® October 2011 - (Free Research) View this white paper to see how one company was able to up their game and ensure they were prepared to handle website traffic loads up to 10x off-holiday season volume with BrowserMob.  (CASE STUDY) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com May 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.  (EZINE)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

6 Tips to Get Started with Automated Testing by SmartBear Software September 2010 - (Free Research) Automated testing will shorten your development cycles, avoid cumbersome repetitive tasks and help improve software quality but how do you get started? The best practices discussed in this white paper help ensure results and a successful foundation for improving your software quality.  (WHITE PAPER) READ ABSTRACT |

Successful Business Guide for Data Migration: Re-engineering Data for Optimized Value by Datanomic April 2008 - (Free Research) Up to 75% of new systems fail to meet expectations, often because flaws in the migration process result in invalid data. With an understanding of the challenges, managing the migration as part of the investment is much more likely to...  (WHITE PAPER) READ ABSTRACT |

How are Agile testing and traditional testing different? Interview with George Dinwiddie – Part 1 by IBM November 2011 - (Free Research) How is Agile testing different from traditional testing? In this tip guide, you'll learn the differences in techniques between traditional and Agile testing and learn how to gain the Agile testing skills needed to become an expert yourself.  (EGUIDE) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc. November 2011 - (Free Research) In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code.  (CASE STUDY) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies October 2011 - (Free Research) In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset.  (CASE STUDY) READ ABSTRACT |

Continuous Quality Assurance whitepaper by Micro Focus June 2012 - (Free Research) <p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p>  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now.  (EZINE)

A Document Management System Is Only as Good as Its Index by Viking Software Solutions April 2008 - (Free Research) In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi..  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies September 2008 - (Free Research) This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.  (WHITE PAPER) READ ABSTRACT |

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