When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more. 

What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more. 

In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer. 

This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change. 

A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this. 

More and more organizations are looking to SOA as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate, hard to change, organizations are hoping that SOA provides a key component of the answer to these problems. 

Trust, or the placing of it, is one of the key activities at the core of our human endeavours. The process of placing trust is simpler when the process is physical and proximal - that is when you can see, feel and touch that which you are about to trust. 

In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.