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Featured Sponsors
Using Social Media to Win Over Customers by SearchCRM
March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.
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BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
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To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.
March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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The 10 worst practices for Technical Support and how to overcome them by NTR Global
November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
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Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
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10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition by Global Knowledge
May 2013 - (Free Research)
There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.
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Top 10 Skills in Demand in 2010 by Global Knowledge
January 2010 - (Free Research)
In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
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10 Hot Skills for 2009 by Global Knowledge
May 2009 - (Free Research)
With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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Skills Forecast: Big Data Analytics by ComputerWeekly.com
February 2013 - (Free Research)
This report analyses the projected demand for IT professionals with Big Data Analytic skills in the UK over the next five years.
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Skills needed for a cloud computing success by SunGard Availability Services
February 2012 - (Free Research)
In this expert e-guide, explore the essential IT skills you need to master to achieve cloud computing success. Discover why each of these skills is important to have in your organization, and how you can go about aquiring these skills.
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Project Management & Business Skills Training Catalog by Global Knowledge
December 2009 - (Free Research)
Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development.
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UK Computer Science Education in the 21st Century by ComputerWeekly.com
April 2013 - (Free Research)
Management consultant Yva Thakurdas assesses the scale of the UK IT skills gap, analyses its causes and potential solutions in this presentation.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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Management Skills for Every Leader by Global Knowledge
December 2011 - (Free Research)
What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.
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Skill Level and Training Key Factors in IT Project Success by Hewlett-Packard Company
December 2008 - (Free Research)
This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
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Skills Needed in Extracting Value from Big Data Projects by HP & Intel®
January 2013 - (Free Research)
While the technologies available for big data are important, it's critical to make sure you have the right people with the right skills and experience to successfully leverage big data analytics tools. Inside, take a realistic look at what to plan for and examine the key skill sets and roles that should be a part of your big data analytics plan.
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10 Essential Skills for the Next Generation of Hyper-V by Veeam Software
December 2012 - (Free Research)
This webcast highlights 10 of the most important new skills for managing Hyper-V 3.0, including external live migrations, Failover Prioritization, Monitoring Replication Health, and many more.
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