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Measuring, Monitoring and Improving Customer Experience by OpenText

September 11, 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

AmBank's Journey to Greater Insights with IBM PureData System for Analytics by IBM

November 25, 2013 - (Free Research)
Listen to this webcast case study to learn how AmBank was able to better monitor customer transactions and improve insights via data integration and analytics. 
(WEBCAST) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Niksun NetDetectorLIVE Data Sheet by NIKSUN

NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks. 
(HARDWARE PRODUCT)

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Niksun NetVCR Data Sheet. by NIKSUN

NIKSUN NetVCR is the world’s first full-function appliance for advanced real-time network, service & application performance monitoring. 
(HARDWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Data Sheet: What's New in Red Hat Satellite 5.6? by Red Hat

October 2013 - (Free Research)
Discover the new Red Hat Satellite 5.6 capabilities and features that provide administrators with the means to efficiently manage their systems, lowering per-system deployment and management costs. 
(WHITE PAPER) READ ABSTRACT |

Niksun FlowAggregator Data Sheet by NIKSUN

NIKSUN FlowAggregator is a dedicated appliance for monitoring NetFlow-based environments. 
(SOFTWARE PRODUCT)

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Information security breaches survey 2012 by ComputerWeekly.com

April 2012 - (Free Research)
Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey. 
(IT BRIEFING) READ ABSTRACT |

Rehosting Mainframe Workloads by Clerity

March 2010 - (Free Research)
Read this white paper to learn about Clerity’s unique approach to leveraging existing skill sets, application code, and administrative tools, benefiting the bottom line today and better preparing the enterprise to sustain competitive advantage in the future. 
(WHITE PAPER) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation

October 2010 - (Free Research)
This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition (OBIEE) with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time. Read on to learn about the features and benefits of this innovative solution. 
(DATA SHEET) READ ABSTRACT |

Treasure Data Service: The first cloud service for the entire data pipeline by Treasure Data (E-mail this company)

January 2014 - (Free Research)
This brief resource introduces the first cloud service for the entire data pipeline. Inside, learn how this strategy can help you acquire, store, and analyze customer information and big data. 
(WHITE PAPER) READ ABSTRACT |

Data Sheet: Trend Micro Deep Security 7 by Trend Micro

October 2009 - (Free Research)
This data sheet outlines the benefits of Trend Micro Deep Security, which provides server security in physical, virtual, and cloud computing environments. This comprehensive solution also protects applications, operating systems, web applications, and enterprise systems from attacks. 
(DATA SHEET) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

IBM InfoSphere Guardium Data Sheet: Managing the Entire Database Security and Compliance Lifecycle by IBM

August 2011 - (Free Research)
As hacker attacks become more and more frequent, a comprehensive security plan has become of critical importance.  Inside this white paper, learn which security strategies are right for your company. Uncover information about an approach that offers real-time alerts, audit and reporting tools and much more. 
(WHITE PAPER) READ ABSTRACT |

Intel® Expressway Tokenization Broker Data Sheet by Intel

March 2011 - (Free Research)
This doument provides details on how organizations can reduce PCI DSS scope and lower costs, by leveraging Intel® Expressway Tokenization Broker to manage Primary Account Number (PAN) data. Tokenization Broker is offered in conjunction with our industry-leading Intel® Expressway Service Gateway. 
(DATA SHEET) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc.

October 2009 - (Free Research)
In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue. 
(CASE STUDY) READ ABSTRACT |

WebYaST data sheet by SUSE

June 2012 - (Free Research)
Review this product overview and discover the benefits of utilizing WebYaST for the management of your virtual, software, or cloud applications. Learn the 14 key features, and the system requirements. 
(PRODUCT OVERVIEW) READ ABSTRACT |

MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight

January 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. 
(DATA SHEET) READ ABSTRACT |

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