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Featured Sponsors
Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc.
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Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.
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To Get Promoted in Customer Support, Do These Five Things by Parature Inc.
March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
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ServiceCEO for General Repair and Handyman Service Companies by Insight Direct
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There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.
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Best Practices for Enhancing Email Security and Combating by McAfee, Inc.
April 2008 - (Free Research) Checkout this E-Guide to learn how your organization can address email security with its existing staff through solutions that are easy to implement and do not require any specialized skills or training.
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IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
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ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
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The Cast Iron Integration Appliance by Cast Iron Systems
The Cast Iron Integration Appliance solves integration problems in just four steps - Connectivity, Transformation, Workflow and Management.
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CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM
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December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
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Extending Oracle Siebel CRM Oracle Fusion Middleware by Oracle Corporation.
March 2008 - (Free Research) This white paper details the benefits associated with Oracle's Siebel CRM and discusses methods for extending business processes and visibility to external customers, suppliers and service providers using Oracle Fusion Middleware today.
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Forum Management for Complex Business Requirements by Gurango Software Corporation
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The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.
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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.
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Accelerate Sales Velocity by Oracle Corporation.
June 2008 - (Free Research) Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.
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Why Middleware Is Now Mainstream by Oracle Corporation.
March 2008 - (Free Research) This white paper discusses the benefits of teaming Oracle Fusion Middleware with ERP, SCM and CRM applications for improved business performance, better insight into operations and decreased enterprise risk.
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Selling CRM to Your Sales Team by Touchtone Corporation
June 2008 - (Free Research) One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
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Identifying the Right Media Format for Broadband Video Initiatives by Akamai Technologies
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March 2007 - (Free Research) This paper provides a roadmap for choosing the optimal media format to improve the chance of broadband video success. Key considerations in choosing a media format are discussed, along with how these have been prioritized by the media industry. Data and trends regarding which formats certain media segments have decided upon are also presented.
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