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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center by Avaya

December 31, 2012 - (Free Research)
This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. 
(WHITE PAPER) READ ABSTRACT |

Simplify file shares: HP Simply StoreIT Solutions for File Shares by Hewlett-Packard Company

June 30, 2013 - (Free Research)
Read through this informative white paper to discover which HP storage solution is appropriate for your business needs. 
(BROCHURE) READ ABSTRACT |

Tactical Management of Agile Development: Achieving Competitive Advantage by Rally Software

August 2008 - (Free Research)
This white paper is an invaluable Agile development overview full of techniques, best practices and educational materials. Created specifically for people involved in Software Release Planning, Project Management, Defining Features, Req... 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

eBook: Techfocus - Data Center Construction by APC by Schneider Electric

November 2009 - (Free Research)
The chapters in this Techfocus eBook will discuss the importance of site selection and planning, data center conceptualization and cost analysis, and negotiating with contractors. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: Agile Software Release Readiness: Cleared for Takeoff or Crash and Burn? by Borland Software Corporation

March 2009 - (Free Research)
In today's challenging economic climate, the consequences of releasing software prematurely can be severe. Read this presentation transcript and learn how you can transform your next software release into a more managed and predictable business process, increasing the likelihood of your success. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Rethinking WCM to Engage and Retain Customers by SearchContentManagement

September 2013 - (Free Research)
Web content management is about approaching content as a tool that ties together a variety of contact points to fully engage customers. This handbook takes a look at how WCM plays a vital role in involving customers in ways that engender long-term loyalty. 
(WHITE PAPER) READ ABSTRACT |

HP E5000 Messaging System for Microsoft Exchange Server 2010 by HP and Microsoft

April 2011 - (Free Research)
Email, voicemail, instant messaging, social networking, messages, faxes, shared calendars, and centralized contacts are all essential for boosting productivity and collaboration. Email has evolved from more than just text. Many would find the situation daunting, but smart organizations know the solution. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Safety Analysis Using UML by IBM

December 2010 - (Free Research)
This paper discusses the use of the fault tree analysis (FTA) approach to safety analysis and the use of the UML® profiling mechanism to create a safety analysis profile, including the definition of its normative metamodel. 
(WHITE PAPER) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

Linear Architecture for Municipal Wireless Video Surveillance Solutions by Motorola, Inc.

August 2009 - (Free Research)
Motorola knows how to build systems that meet the needs of Public Safety professionals now and over the lifetime of the network. No one technology meets the needs of all applications. With a portfolio of specialized solutions, CIOs and network operators can deploy the network that is the best fit to locate the cameras exactly where they are needed. 
(WHITE PAPER) READ ABSTRACT |

Content Analytics in Public Safety by IBM

January 2014 - (Free Research)
Access the following case study to reveal how the public safety sector utilized a content management platform to help distribute their assets appropriately as well as give the officers and other officials the timely intelligence they need to keep us safe. 
(CASE STUDY) READ ABSTRACT |

Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry

February 2009 - (Free Research)
When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database. 
(CASE STUDY) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Battery Technology for Data Centers and Network Rooms: Fire Safety Codes - USA by APC by Schneider Electric

October 2011 - (Free Research)
Proper interpretation of the fire codes is essential in the design and implementation of data centers and network rooms. This resource explores fire safety regulations and their application to uninterrupted power supply (UPS) battery installations. 
(WHITE PAPER) READ ABSTRACT |

Planning and Design for a Data Centre Electrical Power Infrastructure: Distribution, UPS, Safety and Savings by SOCOMEC Group

February 2011 - (Free Research)
This paper examines that a data centre design  must meet specific requirements including; site selection, space, available power, air conditioning, load, environmental quality, and risk evaluation, but also the requirements of the electrical power supply system. It is also discusses how necessary it is to consider the cost of service downtime. 
(WHITE PAPER) READ ABSTRACT |

SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value by SAP AG

June 2009 - (Free Research)
The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

An In-Depth Safety Evaluation of the Coolflex Cooling System by Emerson Network Power

January 2010 - (Free Research)
A recent study was conducted on the CoolFlex Cooling System, focusing on safety standards, fire hazards in electronic data processing areas and fire prevention capacities. Explore this in-depth document to find out the results of this important safety study. 
(RESOURCE) READ ABSTRACT |

The Keys to Breakthroughs in Patient Safety by InterSystems Corporation

June 2013 - (Free Research)
Discover how to enable the interoperability and analytics required for creating patient safety, and why organizations must reconsider IT strategy. 
(WEBCAST) READ ABSTRACT |

Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety by Dimension Data

February 2010 - (Free Research)
After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC). 
(CASE STUDY) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

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