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Going Beyond Simple Infrastructure Monitoring with HP SiteScope by Hewlett-Packard Company

August 25, 2010 - (Free Research)
This paper will showcase many advanced capabilities of HP SiteScope software that can enable an enterprise to monitor more of its infrastructure, including Simple Network Management Protocol (SNMP) by management information bases (MIB), network bandwidth, script and enterprise application monitors. 
(WHITE PAPER) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

Management Excellence: The Metrics Reloaded by Oracle Corporation

September 2008 - (Free Research)
In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software

June 2008 - (Free Research)
We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management - Management Excellence Metrics Reloaded by Oracle Corporation

September 2008 - (Free Research)
In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context. 
(WHITE PAPER) READ ABSTRACT |

Lightning Fast Recovery to and from the Cloud by Vision Solutions

December 2011 - (Free Research)
The right way to evaluate the quality of your system and data protection is to evaluate the Recovery Time Objective and Recovery Point Objective. These metrics define how long you think it will take you to get back online and how current the data has to be. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

5 Best Practices for Telling Great Stories with Data by Tableau Software

February 2008 - (Free Research)
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. 
(WHITE PAPER) READ ABSTRACT |

Gaining an Edge With Business Analytics by Information Builders

September 2012 - (Free Research)
According to Ventana Research, 90% of businesses believe its vital to make business analytics easier to access and simpler to use. Traditional business intelligence (BI) strategies lack the visibility and reliability that today's organizations need. Read this comprehensive report to learn tips for improving your BI and analytics strategies. 
(WHITE PAPER) READ ABSTRACT |

Sustained Growth Through Operational Excellence by SAP AG

June 2009 - (Free Research)
Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts. 
(WHITE PAPER) READ ABSTRACT |

Achieving Sustained Growth through Operational Excellence by SAP AG

June 2009 - (Free Research)
Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts. 
(WHITE PAPER) READ ABSTRACT |

Secure Remote Access your Users will Love by Citrix

January 2014 - (Free Research)
This whitepaper looks at a set of secure-by-design remote access solutions dedicated to delivering a user-centric experience and making it simple for users to work any way they choose. 
(WHITE PAPER) READ ABSTRACT |

Gaining a Key Competitive Edge in the MSP Marketplace by Autotask Corporation

January 2014 - (Free Research)
This brief video describes a product that will bring accountability to your organization. 
(VIDEO) READ ABSTRACT |

SearchSQLServer.com E-Guide: SQL Server Performance and Consolidation by SearchSQLServer.com

January 2007 - (Free Research)
SQL Servers in large data centers that are not coordinated and managed leave administrators scrambling to increase utilization. Download this E-Guide from SearchSQLServer.com contributors and PolyServe to learn about solutions that solve this problem. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Estimating a Data Center's Electrical Carbon Footprint by APC by Schneider Electric

April 2010 - (Free Research)
Data Center carbon emissions are a growing global concern. The US Environmental Protection Agency (EPA) cites data centers as a major source of energy consumption in the United States. This paper introduces a simple approach, supported by free web-based tools, for estimating the carbon footprint of a data center anywhere in the world. 
(WHITE PAPER) READ ABSTRACT |

Practical Business Process Improvement by Progress Software, Inc.

March 2011 - (Free Research)
The promise of BPM is to make business more efficient and deliver that ever elusive continuous improvement. This is a challenge for all businesses. The key question remains, “How can I know what needs to be improved?” This paper will shed light on how to continuously improve business processes in order to stay competitive. 
(WHITE PAPER) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

How to: Establishing a baseline for manufacturing metrics by IQMS

October 2013 - (Free Research)
Fore a look at mission-crticial metrics, this e-guide provides an overview of Overall Equipment Effectiveness (OEE) metrics and the Supply Chain Operations Reference (SCOR) model, addressing the fundamental tenets and benefits of each. 
(EGUIDE) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Architectural Quality: Design, Development and Testing Rules by hello2morrow, Inc.

September 2008 - (Free Research)
Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development. 
(WHITE PAPER) READ ABSTRACT |

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