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Speech Analytics: The Simple Definition by Calabrio, Inc.
June 20, 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
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The Problem with Software Definition by iRise
March 07, 2013 - (Free Research)
This brief, easy-to-watch video explains in simple terms why the software you use on the web never seems to meet all your needs. Find out the problems with "defining" software, why most standard business application definitions are not up to par, and a suggestion for meeting the needs of both enterprises and end-users, while saving time and money
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Strategic insights for your social CRM strategy by Infor
May 2013 - (Free Research)
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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Free Software – Solve Common LAN problems with Switch Port Monitor Utility by Fluke Networks
October 2010 - (Free Research)
For the majority of enterprises, the switch is the key network device, so visibility into the switch is necessary to thoroughly understand what’s actually happening on the network. Fluke Networks' free Switch Port Monitor software provides detailed information by port such as interface name, speed, status, packet activity and so much more.
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
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Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation
July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
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Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.
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Defining the 21st Century salesperson by SAP America, Inc.
May 2012 - (Free Research)
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology
May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
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Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.
September 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.
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Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation
July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
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Is Your CRM Solution Keeping Up with the Times? by Oracle Corporation
December 2011 - (Free Research)
In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
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Designing Next Generation Test Systems by National Instruments
February 2008 - (Free Research)
This guide addresses challenges that pressure engineering teams to reduce the cost and time of testing, provides insight into how test managers and engineers are overcoming these challenges, and offers guidelines on building modular, software-defined...
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Getting a Grasp on ALM Requirements by SearchSoftwareQuality.com
March 2013 - (Free Research)
This three-part guide offers expert advice to help you get a handle on application lifecycle management (ALM) requirements. Uncover the new challenges introduced by increasingly dispersed teams and mobile apps, and learn how you can drive requirements management success by reading on now.
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Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc
(E-mail this company)
September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
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The Need For—and Value of—Software-defined Storage by Coraid
December 2012 - (Free Research)
IT organizations are shifting from traditional IT strategies to highly virtualized and automated infrastructures, preferably running on scale-out building blocks and Ethernet. This white paper discovers the epitomes of the new approach that is demanded of storage.
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Taking action on analytics: Using data for customer loyalty and retention by SAP America, Inc.
July 2011 - (Free Research)
During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management.
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