EVault Remote Disaster Recovery Service (RDR) is a hosted service to help you quickly recover your key servers and data after a site disaster, and remotely access them in a secure virtual environment. 

Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees. 

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 

This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers. 

This presentation transcript explores the primary technological differences inherent in the various forms of data deduplication currently available. 

This whitepaper explores the limitations of tape and traditional disk-based approaches to disaster recovery. It highlights the advantages of deduplication technology in disk-to-disk backup and wide area network (WAN) replication. It also discusses the positive implications of deduplication for remote office backup and tape consolidation. 

Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup. 

This is a presentation transcript of the SearchStorage.com expert videocast on Remote Backup. Dave Raffo, Senior News Director at TechTarget’s storage sites, discusses remote backup with Curtis Preston, Executive Editor at TechTarget. The transcript will address the challenges of backing up remote sites. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.