TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT)

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT)

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation. July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. (WHITE PAPER) READ ABSTRACT |

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT)

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE)

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT)

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs. (WHITE PAPER) READ ABSTRACT |

Making a Smart Choice: Leveraging the Right Services Partner for Competitive Advantage by Alcatel Lucent August 2008 - (Free Research) This paper helps executive decision-makers at carrier and enterprise organizations understand the importance of business, service and network-level transformation in achieving differentiation, and to help them address the complexities. (WHITE PAPER) READ ABSTRACT |

Bridging the Gap in CRM Application Support by Extraprise Group, Inc. August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship. (WHITE PAPER) READ ABSTRACT |

Guidelines for Selecting the Right Services Partner to Bridge Business and Technology Innovation by Alcatel Lucent February 2008 - (Free Research) This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation. (WHITE PAPER) READ ABSTRACT |

Email Encryption: Eliminating the Security Risk of Sending Confidential Information by Email by MessageLabs. September 2008 - (Free Research) 80% of security breaches are caused by people inside a company. Read this whitepaper to learn how to eliminate the risks of emailing confidential information. (WHITE PAPER) READ ABSTRACT |

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.  (SOFTWARE PRODUCT)

Anatomy of a Siebel Archiving Project: Seven Basic Principles for Archiving Siebel Application Data by IBM. March 2008 - (Free Research) Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success. (WHITE PAPER)

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Accelerate Sales Velocity by Oracle Corporation. June 2008 - (Free Research) Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity. (WHITE PAPER) READ ABSTRACT |

Unlocking The Value Of Spreadsheets In Your Business Processes by EXTOL International Inc. August 2008 - (Free Research) This Webcast will survey common spreadsheet automation use cases, examine implementation options and show how non-programmatic spreadsheet automation can achieve results faster and at lower cost. (WEBCAST) READ ABSTRACT |

Oracle versus SAP: The Battle for Small and Medium-Sized Businesses (SMBs) by Oracle Corporation. March 2008 - (Free Research) Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications. (WHITE PAPER) READ ABSTRACT |

Securing and Managing Customer-Facing Web Services by Sonoa Systems July 2008 - (Free Research) Sonoa ServiceNet enables enterprises to securely and confidently open up Web services to customers and partners, accelerating the adoption of their products and services and driving higher revenues. (WHITE PAPER) READ ABSTRACT |

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

The Raiser's Edge: Fundraising Management System for Nonprofits by Blackbaud, Inc. (E-mail this company) The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.  (SOFTWARE PRODUCT)

Improving Web Application Response Time with Application Delivery Networking Technologies by F5 Networks (E-mail this company) November 2007 - (Free Research) Microsoft SharePoint, Oracle Portal, Microsoft Outlook Web Access, and Siebel CRM 7.7 are just a few of the dynamic web applications critical to today’s organizations. This paper shows how today’s web acceleration products reduce bandwidth usage by lowering the amount of data sent, and improve server capacity by offloading repetitive content. (WHITE PAPER) READ ABSTRACT |

Extraprise Siebel CRM Support Case Study by Extraprise Group, Inc. August 2008 - (Free Research) In this case study Extraprise Siebel On Shore Services provided management structure, experienced resources, extended production support and competitive pricing to Cumis Mutual Group which provides a high level of support and service to the end-user. (CASE STUDY) READ ABSTRACT |

SAP CRM Webcast -- Stronger Partnerships for Stronger Profits by SAP America, Inc. January 2008 - (Free Research) Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain. (WEBCAST) READ ABSTRACT |

Managing Security on Mobile Phones by Nokia. January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges. (ANALYST REPORT) READ ABSTRACT |

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT)

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