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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Endpoint Protection Cheat Sheet by Webroot

August 28, 2012 - (Free Research)
Consult this cheat sheet to discover a revolutionary approach to cloud security. Find out more about some of the key advantages and fast facts regarding, deployment and performance, threat detection and remediation and more. 
(WHITE PAPER) READ ABSTRACT |

Oracle Solaris 11 Administrator's Cheat Sheet by Oracle Corporation

July 24, 2012 - (Free Research)
Access this cheat sheet to find step-by-step instructions for installing and configuring Oracle Solaris 11. 
(DATA SHEET) READ ABSTRACT |

VMware vSphere 5.5 Data sheet by Dell and VMware

August 31, 2013 - (Free Research)
This brief white paper explores a leading virtualization platform for building cloud infrastructures. Find out how this virtualization platform accelerates the shift to cloud computing for existing data centers and how it reinforces compatible public cloud offerings, forming the foundation for the industry's only hybrid cloud model. 
(WHITE PAPER) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 07, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Vmware vSphere Essentials Kit and Essentials Plus Kit by Dell and VMware

September 20, 2013 - (Free Research)
Access this brief data sheet to gain insight on a leading virtualization platform that's affordable for IT environments. Find out how your business can leverage a comprehensive and cost-effective virtualization solution to protection your business, reduce your IT footprint and save on IT costs. 
(DATA SHEET) READ ABSTRACT |

Financial Guide: How to save Money and Create Value in a Tough Economy by Planon

January 15, 2009 - (Free Research)
Real Estate and Workplace industry metrics and studies strongly suggest that hidden value on the balance sheet can reside within real estate and workplace assets. 
(WHITE PAPER) READ ABSTRACT |

Webroot Cheat Sheet by Webroot

February 28, 2012 - (Free Research)
Consult this helpful guide to find out the vendors who offer the best endpoint protection. Consider factors such as deployment, performance, threat detection and more with this resource. 
(WHITE PAPER) READ ABSTRACT |

HP X5000 G2 Network Storage System Data Sheet by HP and Intel

February 13, 2012 - (Free Research)
In this datasheet you will find a in-depth look into the HP X5000 G2 Network Storage Systems. A view into the key features and benefits that set this unit apart from the rest of those in the market. 
(WHITE PAPER) READ ABSTRACT |

Data Sheet: Sunbelt Exchange Archiver by Sunbelt Software

October 01, 2007 - (Free Research)
This white paper explains how a comprehensive email archiving approach can help administrators relieve storage pressures off Exchange servers and streamline backup while achieving compliance with regulations. 
(DATA SHEET) READ ABSTRACT |

Simplified virtualization solutions solve network, server, and storage pain points by Hewlett-Packard Company

May 31, 2013 - (Free Research)
Take a look at this exclusive data sheet to find out about the simple, cost-effective virtualization solutions HP offers so you can select the best fit for your business environment. 
(DATA SHEET) READ ABSTRACT |

APTARE StorageConsole: Product Suite by APTARE

April 30, 2013 - (Free Research)
This two page data sheet explores an innovative storage capacity manager designed to help organizations manage explosive data growth and complex infrastructure. Find out how this technology also helps maximize storage utilization, improves capacity planning and reduces costs. 
(DATA SHEET) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Protect & Manage VMware Environments Datasheet by CommVault Systems, Inc.

February 25, 2013 - (Free Research)
Take a look at this informative data sheet for a complete list about the various key capabilities and benefits for each data management solution option for VMware deployments. 
(DATA SHEET) READ ABSTRACT |

2013 Virtual Server Backup Software Buyer’s Guide by CommVault Systems, Inc.

February 28, 2013 - (Free Research)
This buyer's guide provides a comprehensive list of virtual server backup software solutions available today and explores what features they offer in the form of detailed, standardized data sheets that can assist you in making an informed decision in regards to your backup and recovery solutions. 
(WHITE PAPER) READ ABSTRACT |

IBM System Storage DS5000 Series by IBM

May 11, 2011 - (Free Research)
The IBM System Storage DS5000 series is designed to meet today’s and tomorrow’s demanding open-systems requirements while establishing a new standard for life cycle longevity. Check out the IBM DS500 series product overview sheet - complete with features & benefits, specifications, videos, and a live chat. 
(MICROSITE) READ ABSTRACT |

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 29, 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
(WHITE PAPER) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc.

August 2008 - (Free Research)
This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc.

June 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. 
(WHITE PAPER) READ ABSTRACT |

ScanSource Communications: At-a-Glance by ScanSource Communications

March 2011 - (Free Research)
As a sales unit of ScanSource, Inc, ScanSource Communications provides you with the products, services, and support you need to build and grow your business. We are constantly looking for unique ways to help you find success, bringing you tailored solutions customized for your individual opportunity. 
(DATA SHEET) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Red Hat JBoss Fuse: Data Sheet by Red Hat

October 2013 - (Free Research)
In this informative data sheet, you can learn all about Red Hat JBoss Fuse, a comprehensive, standards-based integration platform that can be configured with any combination of components for a customizable IT footprint. Read on now to explore the functional components, the key features and benefits, and more! 
(WHITE PAPER) READ ABSTRACT |

Five ways to increase efficiencies with SuccessFactors Performance & Goals by SuccessFactors

June 2013 - (Free Research)
This quick resource counts down five suggestions that will help you leverage more efficient and effective performance and goal management processes. Make HR efficiency your business reality – read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com

March 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

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