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Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT)

Leading Transportation Company Saves Thousands of Dollars in Hardware Costs for Disaster Recovery Setup using VMware Infrastructure 3 and Dell EqualLogic Storage Arrays by Dell and VMware May 29, 2009 - (Free Research) Acme Truck Line, Inc. wanted to develop a cost-effective, comprehensive disaster recovery plan. Read this brief case study to see how they implemented VMware Infrastructure 3 and Dell EqualLogic iSCSI SANs to deliver an affordable and flexible virtual platform that supports disaster recovery needs for companies of all sizes.  (CASE STUDY) READ ABSTRACT |

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.  (WHITE PAPER) READ ABSTRACT |

System Center Virtual Machine Monitor with PRO Packs by Dell and Microsoft December 2008 - (Free Research) This highly detailed overview explains how to manage the setup of a Virtual Machine Monitor, discussing healthy implementation and problems that can occur.  (DEMO) READ ABSTRACT |

Sun Systems for Enterprise 2.0 and Web 2.0 with MySQL by Sun Microsystems, Inc. October 2009 - (Free Research) This paper describes the hardware and software components of Sun’s new reference architecture, Sun Systems for Enterprise 2.0 and Web 2.0 with MySQL, studies the scalability of the architecture, and includes step-by-step directions for setup and configuration.  (WHITE PAPER) READ ABSTRACT |

Using Pentaho Business Intelligence and MySQL™ Database With Sun™ Storage 7000 Unified Storage System by Sun Microsystems, Inc. April 2009 - (Free Research) This project demonstrates the feasibility of using the Sun™ Storage 7000 Unified Storage System as a repository for the MySQL™ database with the Pentaho Business Intelligence (BI) application. This proof-of-concept study provides steps to configure this setup, using Pentaho BI tools and MySQL database servers.  (WHITE PAPER) READ ABSTRACT |

Disaster Recovery Techniques for SQL Server by Global Knowledge January 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level.  (WHITE PAPER) READ ABSTRACT |

Consolidating Multiple SQL Server 2000 systems using Hyper-V by Dell, Inc. September 2009 - (Free Research) This document covers the key overall concepts and procedures you need to setup and configure your Hyper-V platform. It reviews in detail the approach that PT and Dell recommend for a tested and validated installation of Windows Server 2008 and Hyper-V.  (WHITE PAPER) READ ABSTRACT |

PHP on Microsoft IIS7 by Microsoft November 2009 - (Free Research) This screencast will walk you through the process of getting an up-to-date development environment up and running with PHP 5.3, MySQL 5.1 and IIS 7.5, on Windows 7.  (SCREENCAST)

Total cost of ownership (TCO) of Dell PowerEdge M710 and HP Proliant BL685c G5 blade solutions. by Dell, Inc. and Intel March 2009 - (Free Research) Enterprises of all sizes are deploying or considering deploying blade systems as a way to consolidate resources and lower their total cost of ownership. Read this white paper to learn about the total cost of ownership (TCO) for the Dell PowerEdge servers.  (WHITE PAPER) READ ABSTRACT |

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space.  (WHITE PAPER) READ ABSTRACT |

Solutions For Server Rooms by APC October 2009 - (Free Research) The modular, easy-to-install solutions from APC by Schneider Electric allow you to implement an appropriate IT environment that meets your current and future needs, without breaking the bank in the process.  (WHITE PAPER) READ ABSTRACT |

Why Use Cisco Network Storage Systems for Your Business by Cisco Systems, Inc. March 2009 - (Free Research) This white paper highlights two new additions to the Cisco Small Business Network Storage System (NSS) line of products. The Cisco NSS2000 Series is a 2-bay network attached storage (NAS) system, and the Cisco NSS3000 Series is a 4-bay system.  (WHITE PAPER) READ ABSTRACT |

Consolidate SQL Server 2008 on Dell 4 Socket - Multi-Core Servers - using Hyper-V by Dell, Inc. September 2009 - (Free Research) This Guide is a companion to How to Guide: Consolidating multiple SQL Server systems onto Dell PowerEdge Servers using Microsoft’s Hyper-V. In this Guide, we use the Dell PowerEdge R900 and PowerEdge R905 as target servers.  (WHITE PAPER) READ ABSTRACT |

Working the Way Salespeople Work by Oracle Corporation September 2008 - (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.  (WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.  (WHITE PAPER) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.  (PRODUCT OVERVIEW) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.  (WHITE PAPER) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.  (PODCAST) READ ABSTRACT |

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.  (CASE STUDY) READ ABSTRACT |

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.  (CASE STUDY) READ ABSTRACT |

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