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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company

November 2008 - (Free Research)
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 18 December 2012: London 2012 hands the baton to the Rio Olympics IT team by ComputerWeekly.com

December 2012 - (Free Research)
In this week's Computer Weekly, we talk to the Rio 2016 Olympics CIO as he takes the baton from the London 2012 IT team. We find out how the BBC has used business intelligence to improve decision-making about TV programmes. And we report from the first Amazon Web Services user conference on the challenges for the cloud leader. Read the issue now. 
(EZINE) READ ABSTRACT |

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise

March 2009 - (Free Research)
Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Virtualization Competitive Features, Performance and Price by Red Hat and HP

February 2012 - (Free Research)
Access this webcast to learn about the new features of Red Hat Enterprise Virtualization 3.0. This webcast provides a hypervisor comparison and outlines the benefits of choosing an open-source, enterprise-ready option. 
(WEBCAST) READ ABSTRACT |

CloudBurst Technical Demonstration by IBM

September 2009 - (Free Research)
The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Performance Manager: Turning Information into Higher Business Performance by IBM Cognos

January 2007 - (Free Research)
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. 
(BOOK) READ ABSTRACT |

451 Group Report on Federation Gateway Market & Cloud Access 360 by Intel

March 2011 - (Free Research)
In this Market Insight Report, 451 Group Steve Coplan provides a comprehensive independent review of the Intel Expressway Cloud Access 360 federation gateway. Steve covers how Intel’s acquisition of Nordic Edge plays into Intel’s latest moves in the security sector. 
(ANALYST REPORT) READ ABSTRACT |

E-Guide: Evaluating IaaS security risks by CA Technologies.

June 2011 - (Free Research)
This expert tip examines the risks organizations need to be aware of when evaluating IaaS solutions, and highlights the key architectural and process components of access management services that need to be considered in the cloud. 
(EGUIDE) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Enterprise Application Delivery: No User Left Behind by BlueCoat

January 2007 - (Free Research)
Blue Coat ProxyClient extends Blue Coat's visionary application delivery infrastructure to include all of these use cases - from any network, any device, and to any application - keeping users productive wherever the business takes them. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Ericom Desktop Virtualization Solutions by Ericom Software

Ericom virtualization solutions enable you to administer virtual desktops from a centralized location, reducing the cost and complexity of virtual desktop deployment and upkeep. Supported virtualization servers include VMware, Microsoft and others. 
(SOFTWARE PRODUCT)

Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
(SOFTWARE PRODUCT)

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc.

August 2008 - (Free Research)
This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience. 
(WHITE PAPER) READ ABSTRACT |

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation

March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to... 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

A Closer Look at Windows Vista by National Instruments

February 2008 - (Free Research)
One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative... 
(WHITE PAPER) READ ABSTRACT |

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks

November 2007 - (Free Research)
One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution. 
(WHITE PAPER) READ ABSTRACT |

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions

ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise. 
(SOFTWARE PRODUCT)

Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell

Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem. 
(ASP & SOFTWARE PRODUCT)

Web Platform Installer 2.0 by Microsoft

October 2009 - (Free Research)
In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows. 
(TRIAL SOFTWARE)

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone

April 2008 - (Free Research)
This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 
(WHITE PAPER) READ ABSTRACT |

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