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A contact center manager's guide to integrating self-service by inContact May 04, 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

Macquarie Generation Powers Up with Mobile Requisition Approvals by Kony May 06, 2013 - (Free Research) This brief case study illustrates how Macquarie Generation, Australia's largest electricity generator, leveraged a Software-as-a-Service technology to gain access to their business-critical SAP applications anywhere, at any time, on any device.  (CASE STUDY) READ ABSTRACT |

EMC Solutions at Microsoft: Optimizing Exchange Backup and Recovery with VSS (Volume Shadowcopy Service) Technology Integration by EMC Corporation November 07, 2011 - (Free Research) This case study highlights the best practices learned from developing and deploying the VSS solution for Exchange using EMC CLARiiON storage technologies and EMC Replication Manager/SE.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 01, 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 12, 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Leading the Way in Managed Services by Zenith Infotech June 2008 - (Free Research) Learn how Zenith enables Managed Services Providers to deliver a complete infrastructure solution to their clients. You'll be able to realign your staff to focus on more revenue generating projects and scaling business by obtaining new clients.  (WHITE PAPER) READ ABSTRACT |

E-Book: Hosting Applications in the Cloud by SAVVIS August 2010 - (Free Research) Whether it's public cloud, private cloud or a hybrid of the two, IT can be delivered as a service to today’s businesses faster, cheaper and more efficiently than ever before. Read this E-Book to learn more.  (EBOOK) READ ABSTRACT |

Agosto Takes Managed Services to a New Level with Google Apps by Google Apps Authorized Reseller Program October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.  (CASE STUDY) READ ABSTRACT |

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence by MicroStrategy Incorporated June 2008 - (Free Research) This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.  (WHITE PAPER) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

A Guide to Creating C++ Web Services by Rogue Wave Software July 2008 - (Free Research) This white paper details the steps necessary for developing and hosting high performance C++ Web services.  (WHITE PAPER) READ ABSTRACT |

SOA and Web Services: The Performance Paradox by CA Technologies. August 2008 - (Free Research) Learn why it is critical to consider the impact Web services have on the environment into which they are deployed in order to address performance. Find out how to ensure superior performance of service-enabled environments.  (WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

How to Get Ahead in IPTV: A Guide to Setting up an IPTV Service by Alcatel-Lucent February 2007 - (Free Research) Internet Protocol Television (IPTV) is a cutting edge mass-market technology. This paper gives advice and lessons learned by the key successful IPTV service providers in 2007. This is also a useful introductory guide for companies considering IPTV.  (WHITE PAPER) READ ABSTRACT |

iPad in Business: iOS Deployment by Apple Inc. (E-mail this company) April 2013 - (Free Research) In this two-part online seminar, you'll learn about deploying iPhone and iPad in business environments. Learn different approaches to deployment, configuration and management options, device management solutions and app deployment.  (WEBCAST) READ ABSTRACT |

Enterprise Services Architecture for Higher Education and Research: A Roadmap for Efficiency and Innovation by SAP America, Inc. July 1967 - (Free Research) Higher education relies on information technology to improve operational efficiency. Discover how enterprise Service Oriented Architecture (enterprise SOA) helps leverage the current IT assets to provide improved education and research at a lower cost.  (WHITE PAPER) READ ABSTRACT |

Next-Gen Backup School: Presentation Download by Dell and VMware March 2013 - (Free Research) Check out this copy of independent backup expert and analyst Brien Posey's Storage Decision's seminar presentation "Next-Gen Backup School" to get a vendor-neutral breakdown of backup in 2013. Download the slides now for practical insight into backup testing & planning, modern backup techs and much, much more!  (PRESENTATION) READ ABSTRACT |

Consumer Tech to Drive I&O – Including Mobile by Good Technology March 2013 - (Free Research) Check out this new report from Gartner on the latest trends in devices, app stores, and cloud services. Inside, you'll learn how the latest technology trends are driving change, what risks are associated with user mobile demands, impacts, recommendations, and why IT must shift from managing devices to managing apps.  (WHITE PAPER) READ ABSTRACT |

iPad in Business: App Focus - FileMaker by Apple Inc. (E-mail this company) May 2013 - (Free Research) This live seminar will help you see how to take advantage of 16 business-ready starter solutions to better manage contacts, projects, digital content, equipment and more. Learn how to build simple custom solutions, import spreadsheet data into FileMaker, share solutions with employees, and more!  (WEBCAST) READ ABSTRACT |

MicroScope Seminar: How to Succeed in Managed Services by Kaseya International Limited November 2011 - (Free Research) Access this essential resource to discover the top reasons why managed service providers (MSPs) should embrace end-point management and learn how to achieve breakthrough success in the IT managed services business  (VIDEO) READ ABSTRACT |

Best Practices for Integrating Mac OS X into Active Directory by CDW April 2010 - (Free Research) Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment.  (VIDEOCAST) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.  (VIRTUAL SEMINAR) READ ABSTRACT |

Presentation Transcript: Howard Marks: Rethinking ProtectTIER by IBM August 2011 - (Free Research) This transcript supplements information presented during the Backup School seminar series and virtual seminar in 2011. Regardless of your involvement in the series, any IT pro evaluating deduplication technology will find this content to be useful.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

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