Services Quality White Papers, Services Quality Software, Services Quality Research, Hardware and Services

Trends in HR Shared Service Delivery: Service Quality is Gaining Importance on the Agendas of Shared Service Decision-Makers by SAP America, Inc.

July 19, 2011 - (Free Research)

This white paper demonstrates how, with the right organizational concepts and technology in place, shared services can deliver on promises for both lower costs and better service quality.

(WHITE PAPER)

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Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency by CA Technologies.

June 09, 2011 - (Free Research)

It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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IT Executive Forum: Assuring Application Service Quality from Start to Finish by CA Technologies.

June 10, 2011 - (Free Research)

Offline testing models are becoming obsolete and meaningful metrics can only come from real-world, production environments. Organizations once solely dependent on synthetic tests are challenged to respond to this change. In this video segment, learn how to plan and deploy applications and services on time and on budget.

(VIDEO)

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Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation

December 05, 2011 - (Free Research)

Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.

(VIDEO)

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Automating operations to reduce costs while improving service value by Hewlett-Packard Company

October 26, 2011 - (Free Research)

Learn how HP Operations Manager and HP Operations Orchestration can help you automate operations management to reduce operational costs and improve service quality.

(WHITE PAPER)

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Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio by InfoVista Corporation

November 22, 2011 - (Free Research)

Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs.

(WHITE PAPER)

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Top benefits of automating your IT services by Hewlett-Packard Company

July 05, 2011 - (Free Research)

Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes.

(TRIAL SOFTWARE)

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Qos: What Is It? Why Do We Need It? by Global Knowledge

December 2008 - (Free Research)

QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.

(WHITE PAPER)

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Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.

January 2012 - (Free Research)

Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.

(WHITE PAPER)

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‘Service-centric’ Server Monitoring by Nimsoft, Inc.

January 2012 - (Free Research)

Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.

(WHITE PAPER)

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The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)

Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

(WHITE PAPER)

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Service Desk to Service Management - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).

(WHITE PAPER)

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Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.

January 2012 - (Free Research)

Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or under performing applications. Riverbed Stingray Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.

(WHITE PAPER)

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Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.

November 2011 - (Free Research)

Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications. Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.

(WHITE PAPER)

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Firm Shrinks 120 Servers to 20, Reduces Cost and cuts Energy Usage with Virtualization by Microsoft Corporation India Pvt Ltd

January 2012 - (Free Research)

Many enterprises today are looking to cut expenses, reduce the number of physical servers operated and optimise system flexibility in order to effectively meet business requirements. This white paper examines how one IT consulting company implemented Windows Server 2008 Hyper-V technology to enhance data centre operations.

(WHITE PAPER)

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Turning Cost Centers Into Dynamic Technology Assets by HP

November 2011 - (Free Research)

This resource explores how consolidating your data center assets can help lower overall IT costs while successfully managing risks. Discover the top benefits of consolidation.

(WHITE PAPER)

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Dell SharePoint Infrastructure Optimization with AvePoint by AvePoint, Inc.

January 2012 - (Free Research)

In this white paper a solution overview is provided, followed by details of the solution stack which includes components of AvePoint's DocAve Software Platform and Dell hardware components.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Application Quality Management and Testing Tools by IBM

June 2008 - (Free Research)

As As companies implement SOA and extend their mainframes applications as web services, it is important that all applications be maintained and enhanced appropriately.

(WHITE PAPER)

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CW+: How to produce a business case for software quality by ComputerWeekly.com

January 2011 - (Free Research)

When a mission-critical application fails, the loss of business revenue is large and swift. Poor application quality causes highly-visible major outages; it also causes ongoing lapses in business performance thatare less visible, but steadily add up to substantial revenue loss.

(WHITE PAPER)

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Delivering Storage Quality of Service with Oracle Pillar Axiom 600 by Oracle Corporation

December 2011 - (Free Research)

The Pillar Axiom 600 system delivers business-critical, deterministic Quality of Service consistent with the business value of the application and its data. It eliminates the requirement to overbuy and under-utilize storage to buffer against application interference in a multi-tenancy shared storage system. Read this white paper to learn more.

(WHITE PAPER)

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Lowering Your IT Costs with Oracle Database 11g Release 2 by Oracle Corporation

April 2010 - (Free Research)

Oracle Database 11g Release 2, the second release of the award winning Oracle Database 11g, provides the foundation for IT professionals to successfully deliver more information with higher quality of service, make more efficient use of their budgets, and reduce the risk of change in data centers.

(WHITE PAPER)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

CW+: How mature are companies' software quality management processes? by ComputerWeekly.com

December 2010 - (Free Research)

Today, maintaining a competitive edge while managing costs is the challenge that most organisations face. High up on the IT Directors‟ to do list is innovation in the way costs are managed and contained, while at the same time providing a dynamic and responsive IT service to the business.

(WHITE PAPER)

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