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BPMN Basics, Organizing Your Business Processes by IBM
November 13, 2009 - (Free Research)
Business Process Modeling Notation (BPMN) is a newer language but has been the focus of much attention from business and IT. As business processes grow more complex, BPMN provides a structured way to organize them. But it is important to know the basics before selecting a BPMN solution.
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Service Catalog Management by Axios Systems
November 05, 2009 - (Free Research)
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc
November 03, 2009 - (Free Research)
To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 20, 2009 - (Free Research)
This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
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Business Process Management Best Practices by PointSource
October 01, 2009 - (Free Research)
The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.
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The Friendly Face of IT: User-friendly IT Management by Numara Software
January 06, 2009 - (Free Research)
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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Open Technology Solutions (OTS) Forecasts $10 Million in Savings by Innotas
September 04, 2009 - (Free Research)
Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations.
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IBM Service Management: Visibility. Control. Automation by IBM
June 25, 2009 - (Free Research)
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
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Overcoming Barriers to SaaS Message Archiving Adoption by Smarsh
December 10, 2009 - (Free Research)
Watch this webcast to learn how to use Software as a Service tools to meet your archiving objectives. Discover the benefits of this archiving strategy, including low total cost of ownership and rapid deployment. Learn about the barriers to adoption of this method and how to reach your archiving objectives more quickly than on-premise archiving mod
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IT's Role in the M&A Process by SAP AG
October 18, 2008 - (Free Research)
Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
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Building a Best-Run Finance Organization by SAP AG
June 01, 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.
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Delivering Operational Excellence with Innovation by SAP AG
January 01, 2006 - (Free Research)
This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA.
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Reduce the Pain of ERP Upgrades with Better Planning by SAP AG
June 01, 2007 - (Free Research)
This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project.
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