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Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc. April 04, 2012 - (Free Research) This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.  (WHITE PAPER) READ ABSTRACT |

Serena Service Management: Free Trial by SERENA Software, Inc. April 05, 2012 - (Free Research) Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.  (TRIAL SOFTWARE) READ ABSTRACT |

SOA Security: Oracle Web Services Manager by Oracle Corporation May 14, 2009 - (Free Research) Companies worldwide are actively implementing service-oriented architectures (SOA), both in intranet and extranet environments. While SOA offers many advantages over current alternatives, deploying networks of web services still presents key challenges...this paper showcases how Oracle's Web Services Manager (WSM) addresses these challenges.  (DATA SHEET) READ ABSTRACT |

Compuware Takes on the BSM Challenge by Compuware Corporation June 28, 2007 - (Free Research) Read this EMA sponsored white paper and learn how Compuware may well be the "sleeper" in Business Service Management with it's acquisition of Proxima Technology and introduction of the Vantage Service Manager.  (WHITE PAPER) READ ABSTRACT |

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company June 2008 - (Free Research) This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.  (WHITE PAPER) READ ABSTRACT |

Serena Service Manager by SERENA Software, Inc. July 2011 - (Free Research) This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.  (WHITE PAPER) READ ABSTRACT |

Securing Web Services and Service-Oriented Architectures with Oracle Web Services Manager 11g by Oracle Corporation June 2012 - (Free Research) While web services offer extraordinary value to a company, they are not free of challenges – especially when it comes to security and management. Read this white paper to learn how the Oracle Web Services Management (WSM) is equipped with the capabilities to help you tackle web-services-based SOA security and management issues.  (WHITE PAPER) READ ABSTRACT |

FICO Credits Software with Critical Business Value by HP & Intel® June 2011 - (Free Research) Access this exclusive case study and discover how HP Service Manager assisted an organization within the finance industry to improve their auditing capabilities, by implementing an integrated suite of tools to automate discovery.  (CASE STUDY)

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources.  (WHITE PAPER) READ ABSTRACT |

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 2011 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.  (WHITE PAPER) READ ABSTRACT |

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc. June 2008 - (Free Research) In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400.  (VIDEOCAST)

The Oracle SOA Governance Solution by Oracle Corporation May 2009 - (Free Research) Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.  (DATA SHEET) READ ABSTRACT |

Oracle SOA Resource Center by Oracle Corporation June 2009 - (Free Research) SOA has sparked an IT revolution and enabled leading companies to gain operational efficiencies and business agility through scalable, high performing and reliable solutions. This resource center will introduce you to Oracle's best-in-class SOA technologies and how each will benefit your business.  (RESOURCE CENTER) READ ABSTRACT |

2012-2013 IT Budget Benchmark by ComputerWeekly.com December 2012 - (Free Research) This in-depth research from business advisory group CEB assesses IT spending plans in 2013 based on a survey of 180 large international businesses.  (IT BRIEFING) READ ABSTRACT |

Mobile NFC in Transport by ComputerWeekly.com November 2012 - (Free Research) This in-depth report from the GSMA explains the opportunities for NFC Mobile communications in transport.  (ESSENTIAL GUIDE) READ ABSTRACT |

Application Performance Management in a Virtualized Environment by Compuware Corporation April 2011 - (Free Research) This white paper focuses on the APM challenges of implementing VMware’s ESX server, the leading virtualization solution in use today, and the application performance challenges when running in a VMware ESX environment, successful approaches to solving these challenges, and how Compuware’s Vantage 11.5 provides a complete VMware APM solution.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center by Microsoft February 2010 - (Free Research) In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.  (PRESENTATION TRANSCRIPT)

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Recovery Manager for SharePoint by Quest Software, now a part of Dell Recovery Manager for SharePoint is an enterprise recovery solution that provides emergency access to all SharePoint content all the time. With Recovery Manager, any recovered content can be restored to any SharePoint instance or saved to a file system. Get your business-critical data back online before the entire server farm comes back.  (ASP & SOFTWARE PRODUCT)

IBM Global CIO Study - Implications for IT Managers by IBM December 2009 - (Free Research) Recognizing that successful IT innovation requires deep involvement with the business overall, CIOs increasingly help set business strategy, use IT to enable business flexibility, and help corporations meet enterprise-wide goals. Learn what this means to IT managers, operations managers, development managers, strategy and architecture leaders.  (WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies February 2008 - (Free Research) Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge.  (WHITE PAPER) READ ABSTRACT |

Dynamic Initiators That Give You the Control You Need by MVS Solutions January 2009 - (Free Research) This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation.  (WHITE PAPER) READ ABSTRACT |

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software December 2009 - (Free Research) Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.  (ANALYST REPORT) READ ABSTRACT |

Introducing Microsoft System Center Operations Manager 2007 by Microsoft February 2008 - (Free Research) Gain insight into the new system operations management solution from Microsoft and how to best migrate to this new solution without interrupting your current set up.  (WHITE PAPER)

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