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Customer Experience (CX) Metrics and Key Performance Indicators by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 04, 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS

May 2008 - (Free Research)
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology. 
(WHITE PAPER) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.

November 2007 - (Free Research)
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 
(WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc.

January 2012 - (Free Research)
This white paper addresses HR challenges and metrics solutions for improving operations. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
(WHITE PAPER) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
(WHITE PAPER) READ ABSTRACT |

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri

November 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

April 2009 - (Free Research)
This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
(EBOOK) READ ABSTRACT |

Customer Experience for Service by Oracle Corporation

July 2012 - (Free Research)
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business. 
(WHITE PAPER) READ ABSTRACT |

Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
(WEBCAST) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Dell Software

December 2010 - (Free Research)
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.  
(WHITE PAPER) READ ABSTRACT |

webMethods Optimize for Process by SoftwareAG Inc., USA

February 2009 - (Free Research)
webMethods Optimize for Process facilitates real-time insight into key business process activities, providing business managers with the actionable information they need to make informed decisions and quickly address problems. 
(DATA SHEET) READ ABSTRACT |

UK Service Provider Performance and Satisfaction 2012 by ComputerWeekly.com

September 2012 - (Free Research)
This exclusive report from KPMG assesses UK organisations' satisfaction with their outsourcing service providers and looks at outsourcing trends in 2012. 
(IT BRIEFING) READ ABSTRACT |

Splunk App for Citrix NetScaler with AppFlow by Splunk

April 2012 - (Free Research)
In this brief resource, you will discover the possibilities of Splunk's flexible, visual application for Citrix NetScaler and learn how it can provide enhanced visibility and analytics within your organization. 
(WHITE PAPER) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Metrics That Matter: An Intelligent Approach for IT Service Providers by Autotask Corporation

January 2014 - (Free Research)
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

7 Leading Applications of Business Intelligence Software by MicroStrategy Incorporated

December 2005 - (Free Research)
This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. 
(BOOK) READ ABSTRACT |

When It Makes Sense to Move to Desktop Virtualization: Seven Key Indicators by VMware, Inc.

July 2013 - (Free Research)
In this whitepaper, you’ll learn 7 key indicators that it’s time for your organization to start thinking about desktop virtualization. 
(WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
(WHITE PAPER) READ ABSTRACT |

Top 10 IT Service Management Next Practices by Hewlett-Packard Company

November 2013 - (Free Research)
New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so. 
(WHITE PAPER) READ ABSTRACT |

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