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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Cloud Services for Every Business Process by NEC Corporation of America

May 09, 2014 - (Free Research)
Watch this concise video now to discover the numerous cloud services one leading vendor offers, and how those services can help your organization make the most out of cloud implementation. 
(WEBCAST) READ ABSTRACT |

Case Study: How to Scale Operations and Boost Service Levels by CA Technologies.

April 30, 2014 - (Free Research)
This case study tells the story of one organization's partnership with a service provider that delivers significant improvements in performance and availability while also efficiently managing costs and business growth. 
(WHITE PAPER) READ ABSTRACT |

Vidyo Enabled Customer Service & Support by Vidyo, Inc.

May 27, 2014 - (Free Research)
This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation. 
(WHITE PAPER) READ ABSTRACT |

The shift from servers to services: Charting your future in the cloud era by Hewlett-Packard Company

November 26, 2013 - (Free Research)
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals. 
(WEBCAST) READ ABSTRACT |

Skyscape Captures Market with New Cloud Services by VCE (E-mail this company)

October 08, 2013 - (Free Research)
Read this case study to discover how Skyscape Cloud Services was able to achieve total granular control over service delivery, automated orchestration and protective monitoring, lower operating costs, and more. 
(CASE STUDY) READ ABSTRACT |

ITSM, ITIL for Dummies: Defining Customer-Focused Services by ServiceNow

March 25, 2014 - (Free Research)
This whitepaper details how a service catalog can help you demonstrate the value of your IT department. 
(WHITE PAPER) READ ABSTRACT |

The Changing Role of the CIO: From Bad Cop to IT Hero by ServiceNow

November 26, 2013 - (Free Research)
This whitepaper covers the importance of shifting your IT department's approach from one that is infrastructure-oriented to service-oriented. 
(WHITE PAPER) READ ABSTRACT |

Don't Just Manage Technology - Drive New and Innovative Business Services by CA Technologies.

June 30, 2012 - (Free Research)
Savvy companies are adopting a value-based approach to services, in order to increase the overall value of their services portfolio. With service portfolio management (SPM) tools, you can make more strategic portfolio decisions, increase visibility into your service portfolio, and ensure top performance throughout the service lifecycle. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Mobility: Improving the Fan Experience by Extreme Networks (E-mail this company)

January 03, 2014 - (Free Research)
This exclusive paper examines how the New England Patriots organization was able to provide a seamless Wi-Fi service to several thousand mobile users in a densely populated area—a feat that many once thought to be impossible. 
(CASE STUDY) READ ABSTRACT |

Minimize the Risk of Your Cloud-Based Services by Hewlett-Packard Limited

April 30, 2012 - (Free Research)
This guide dives into how you can minimize the risk of your cloud-based services and reap the benefits of a fully protected cloud. 
(WHITE PAPER) READ ABSTRACT |

Assess IT as a service : Enterprise Cloud Services–Virtual Private Cloud, Proof of Concept by Hewlett-Packard Limited

August 16, 2012 - (Free Research)
Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems. 
(WHITE PAPER) READ ABSTRACT |

A New Generation of PaaS by Red Hat

September 30, 2013 - (Free Research)
The Platform-as-a-Service (PaaS) market is evolving into more than just application container services, but traditionally, PaaS hasn't offered support for complex apps distributed across disparate infrastructures -- until now. 
(WHITE PAPER) READ ABSTRACT |

Resolving Issues When Creating a Cisco UCS Service Profile by Global Knowledge

May 28, 2014 - (Free Research)
This white paper examines several common service profile errors in Cisco UCS Service Profile and their solutions. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 19, 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 20, 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Essential Tips for IT Service Management by ServiceNow

April 29, 2014 - (Free Research)
Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles. 
(EGUIDE) READ ABSTRACT |

Cloud Provisioning: Provision. Orchestrate. Innovate. by OpenText

December 31, 2013 - (Free Research)
In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application. 
(WHITE PAPER) READ ABSTRACT |

Understanding the Value of Cloud Solutions: Maximize Your ROI by HP & Intel®

December 31, 2012 - (Free Research)
This paper provides examples of the return on investment (ROI) of an HP Cloud Service Automation solution. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

CA Business Service Insight for Service Level Management by CA Technologies.

November 18, 2011 - (Free Research)
This white paper details an automated service level management solution that will save on cost and improve customer relations. 
(WHITE PAPER) READ ABSTRACT |

CA Service Management Blog by CA Technologies.

August 30, 2013 - (Free Research)
This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. 
(RESOURCE)

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog by CA Technologies.

August 24, 2011 - (Free Research)
It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers. 
(WEBCAST) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.

June 08, 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes. 
(WHITE PAPER) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 12, 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
(WHITE PAPER) READ ABSTRACT |

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