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Demand Pricing That Matches Business Value – The Radical Sourcing Trend for 2013 by Asigra

January 04, 2013 - (Free Research)
This guide explores the nature of IT pricing models and how current obsolete models are costing MSPs a fortune. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 18, 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Scotiabank supports growth with an innovative commercial payment center by IBM

December 31, 2013 - (Free Research)
Scotiabank needed the right solution to help its corporate customers manage the complexity of their payment processes. In this case study, learn how, like Scotiabank, you can successfully reduce the time and cost of providing enhanced payment services with the right integrated payments service. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Modern Infrastructure – April 2014 by SearchDataCenter.com

April 15, 2014 - (Free Research)
Some enterprises are charging ahead with a cloud-first approach to their workloads—not just test and dev, but production workloads as well. This most recent, April-edition of Modern Infrastructure details several organizations for whom this cloud-first approach has proved very effective. 
(EZINE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Top Five Considerations for Self-Service BI Dashboards by IBM

August 19, 2013 - (Free Research)
This resource introduces a self-service BI technology that allows users to manage their own analytics needs. View now to discover how self-service BI can help your organization, and learn the top 5 things to consider before implementing such a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Guidelines to Make Backup a Functional, Manageable and Profitable Service Offering by Idera

March 19, 2014 - (Free Research)
This resource gives you the five guidelines to make backup work better. It also highlights a solution that offers backup as a service and gives users the functionality they need to protect the bottom line and even increase it in the process. 
(WHITE PAPER) READ ABSTRACT |

IT Hosting Perspectives in the Midmarket by Vision Solutions

December 31, 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 02, 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

From MDM To Automation, CPI Charts Course For Managed Services Success With N-ABLE by N-able Technologies

October 02, 2013 - (Free Research)
Read this whitepaper to find out why CPI chose N-able to help them move past traditional product-based delivery sales model and achieve greater growth. 
(WHITE PAPER) READ ABSTRACT |

Automating your Microsoft World: Application Efficiencies by N-able Technologies

October 01, 2013 - (Free Research)
Watch this exclusive video to learn how to leverage an automation manager tool to streamline the performance of key Microsoft applications. 
(WEBCAST) READ ABSTRACT |

N-able’s RMM solution is now better than ever! by N-able Technologies

October 01, 2013 - (Free Research)
This helpful video takes a look at a solution that is designed specifically to help MSPs provide high-quality services efficiently and effectively while proactively managing the users' IT environments. 
(WEBCAST) READ ABSTRACT |

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook by N-able Technologies

October 01, 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

CYANIT Sees Managed Services Success With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
This exclusive resource examines how an IT services company was able to effectively shift completely into managed services, improving operational efficiency, increasing services offered, and becoming a much more fluid business. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

Reselling Cloud Services for Fun & Profit by N-able Technologies

October 01, 2013 - (Free Research)
This exclusive resource discusses how managed service providers can thrive in today's changing IT landscape, and how reselling cloud services as the management platform might just be the right approach for fun and profit. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 15, 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Cloud Sourcing - Leveraging the Real Value of Cloud Services Brokerage by Dell, Inc.

April 09, 2014 - (Free Research)
This resource details the results of a study that reveals the value of cloud services brokerage and how it can help you meet all of your business requirements. 
(RESOURCE) READ ABSTRACT |

The Total Economic Impact™ of IBM Rational Service Virtualization and Test Automation Solutions by IBM

July 31, 2013 - (Free Research)
Access this Forrester report to explore the total economic impact of IBM Rational Service Virtualization and Test Automation tools. Read on to explore the benefits, costs, and associated risks of investing in these service virtualization technologies. 
(WHITE PAPER) READ ABSTRACT |

Lessons from testing service-oriented architectures by IBM

July 31, 2012 - (Free Research)
This white paper gathers together eight key lessons that have emerged from leading companies' service oriented architecture (SOA) testing efforts.  By reading this paper, testing teams, project managers, developers and architects will learn how to avoid some of the most common testing pitfalls, how to mitigate certain pervasive issues, and more! 
(WHITE PAPER) READ ABSTRACT |

Network Programmability Is Real: Five Use Cases for Our Disaster Recovery Cloud Services by Cisco Systems, Inc.

February 17, 2014 - (Free Research)
This resource covers the benefits found from five use cases for a networking platform that will provide added flexibility and agility. 
(WHITE PAPER)

The Future of IT: Drive New Consumption Model with Cloud and Hybrid IT by Cisco Systems, Inc.

April 03, 2014 - (Free Research)
Since most businesses that consume cloud services are operating on hybrid models, managing and governing on-premise systems as well as external cloud services is often a struggle. To tackle this task, Gartner Research suggests that large enterprises think of IT as a "service broker." 
(WHITE PAPER)

10 Things to Consider When Choosing a Cloud Service Provider by Cisco Systems, Inc.

April 03, 2014 - (Free Research)
This informative resource examines ten crucial elements you need to consider when choosing a cloud service provider. Read on to find out more. 
(WHITE PAPER)

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