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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Channel Success Stories: Managed Services Case Study: B Resource by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results. 
(PODCAST) READ ABSTRACT |

Anittel Simplifies Managed Antivirus Service Case Study by Webroot

May 2013 - (Free Research)
This case study explores the antivirus system a managed service provider adopted that helped them thwart malware infections, reduce scan times, and ease the burden on IT administration. 
(CASE STUDY) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
(EBOOK)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

Wholesale Grocer uses CONNX for Data Access, Data Integration and to Enhance Reporting Capabilities by CONNX Solutions

May 2008 - (Free Research)
Explore how a data access and integration solution saved one of North America's oldest wholesale grocers from replacing its ten year old distribution system and spending up to five million dollars on a brand new enterprise solution. 
(CASE STUDY) READ ABSTRACT |

15 Minute Guide to Collaborative Case Management for the Public Sector by EMC Corporation

August 2008 - (Free Research)
This guide focuses on an innovative approach to case management in public sector--collaborative case management (CCM). 
(WHITE PAPER) READ ABSTRACT |

Government Insights White Paper: Collaborative Case Management - Improving Service Delivery through Connected Government by EMC Corporation

April 2008 - (Free Research)
In this white paper, IDC Government Insights discusses global trends toward better citizen service and provides an overview of collaborative case management. 
(WHITE PAPER) READ ABSTRACT |

A 15-Minute Guide to Collaborative Case Management by EMC Corporation

April 2008 - (Free Research)
In about 15 minutes, learn how collaborative case management can be applied across a variety of case management types, become familiar with the components of a successful collaborative case management solution and gain insight on deployment. 
(WHITE PAPER) READ ABSTRACT |

Case Management: Transformational Process Management in Government by IBM

March 2008 - (Free Research)
IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system. 
(WHITE PAPER)

The Business Case for Outsourcing Software Testing to a Separate Vendor by LogiGear Corporation

January 2006 - (Free Research)
This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing. 
(WHITE PAPER) READ ABSTRACT |

9 Steps to Building a B2B Business Case by Sterling Commerce Manufacturing Solutions

March 2008 - (Free Research)
Justifying a strategic B2B initiative is especially critical. It encompasses integrating your major information systems to give your company the secure foundation it needs to collaborate effectively with customers, partners and suppliers. Fortunate... 
(WHITE PAPER) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM

November 2010 - (Free Research)
Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well. 
(CASE STUDY) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Constellation Energy Leverages DocAve® to Migrate Business-Critical SharePoint® Data by AvePoint, Inc.

February 2010 - (Free Research)
Constellation Energy is the largest wholesale power seller in the United States. When they needed a granular, full fidelity data migration from WSSv2 to WSSv3 platforms, they turned to DocAve SharePoint Migrator. Read this case study to learn how AvePoint's migration solution helped them to achieve their migration goals. 
(CASE STUDY) READ ABSTRACT |

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company

April 2008 - (Free Research)
This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. 
(WHITE PAPER) READ ABSTRACT |

Integrating Use Cases, Storyboarding and Prototyping by Ivar Jacobson Consulting

June 2008 - (Free Research)
This white paper discusses how to optimize requirements gathering and documentation through the integration of use case, storyboarding and prototyping. 
(WHITE PAPER) READ ABSTRACT |

The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc.

March 2008 - (Free Research)
This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each... 
(ANALYST REPORT) READ ABSTRACT |

Benefit Solution Case Study - Timmons Group by EMC Corporation

April 2008 - (Free Research)
Timmons Group is a leader in the civil engineering industry; however, their storage requirements were growing at an unprecedented pace. Read this case study to learn how this company was able to overcome their challenges with innovative SAN solutions. 
(WHITE PAPER) READ ABSTRACT |

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies.

September 2008 - (Free Research)
This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. 
(WHITE PAPER) READ ABSTRACT |

Case Study: How John Lewis Conquered the Web by ComputerWeekly.com

March 2014 - (Free Research)
Bill Goodwin tells the inside story of John Lewis £40m website redevelopment project, assesses the technical and business challenges faced and its impact on the business. 
(BOOK) READ ABSTRACT |

Paramount Foods Upgrades Store Technology by Hewlett-Packard Company

March 2008 - (Free Research)
Read how the owner of a North Carolina based food company found a way to keep up with major supermarket chains with HP POS hardware and servers. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Bellevue School District by Websense, Inc.

November 2008 - (Free Research)
Read this case study to learn how the Bellevue School District dramatically improved their web security and productivity by extending their security policy management and administrator controls to additional IT staff members. 
(CASE STUDY) READ ABSTRACT |

SOA and BPM: Aligning Business Needs with Your Architecture by SoftwareAG Inc., USA

May 2008 - (Free Research)
This document presents best practices in composing SOA-enabled business processes and a case study of how to create a configurable business architecture. 
(WHITE PAPER) READ ABSTRACT |

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