CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate Corporation..

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 22, 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 25, 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this company) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by CDC Software September 2008 - (Free Research) This white paper explains how organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation. August 2008 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Businesses Bank on SSL Solutions by VeriSign Inc. September 2008 - (Free Research) Most individuals see themselves as potential prey to any number of electronic crimes. Read this white paper to learn more about SSL Solutions and how you can help your company protect and reassure its clients.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Lending and Credit Solution Brief by ILOG Inc April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Steps to Creating Next Generation of Enterprise Business Solutions by Workday. June 2008 - (Free Research) Workday sees an opportunity to deliver revolutionary improvements at all levels of application development, Workday is capturing this opportunity by embracing innovation from the ground up.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PRO Financial Solutions for Insurance Companies by Fiserv Insurance Solutions. PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.  (PODCAST) READ ABSTRACT | GO TO PODCAST

The Relevance Revolution: Making the Move from Personalized to Individualized Marketing by Portrait Software. September 2008 - (Free Research) This paper explains the challenges marketers face today and how innovative, next-generation campaign approaches are beginning to separate the best from the rest.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ITIL, the IT Service Catalog, and Service Level Management by newScale, Inc. October 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)…  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - (Free Research) By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Gartner Research: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers by Actuate Corporation. July 2008 - (Free Research) The development of Web 2.0 technologies enhance the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: 5 Ways to Improve Customer Service in a Down Economy by OpenSpan September 2008 - (Free Research) The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is…  (PODCAST) READ ABSTRACT | GO TO PODCAST

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