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Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies

May 12, 2009 - (Free Research)
Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
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ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 01, 2008 - (Free Research)
Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 
(CASE STUDY) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists by SearchWinIT

January 19, 2009 - (Free Research)
Learn how to integrate change management into a document library using SharePoint's own framework. 
(EZINE) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Primary Data Compression in Oracle Environments by Storwize

February 25, 2009 - (Free Research)
The amount of data that organizations need has escalated. Expanding storage capacity to keep up with data growth requires capital investment and ongoing expenses. This paper explores a StorWize solution with compression, performance, and data integrity advantages over other approaches, translating into financial benefits and assurance.. 
(WHITE PAPER) READ ABSTRACT |

The Power of Automation: The EDS Story by Hewlett-Packard Company

September 17, 2009 - (Free Research)
It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology. 
(WEBCAST) READ ABSTRACT |

IBM Service Management for Communication Service Providers by IBM

October 22, 2010 - (Free Research)
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. 
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CA Data Center Automation Manager Product Brief: A Tactical Approach to Simplify Service Delivery in the Data Center by CA Technologies.

October 2008 - (Free Research)
Learn how automating critical operational processes frees up your IT staff to focus on innovation and strategic initiatives, reduces downtime, improves delivery lead time, and helps conserve valuable data center space and power resources. 
(ARTICLE) READ ABSTRACT |

HP Network Automation 9.00 Evaluation by Hewlett-Packard Company

July 2010 - (Free Research)
HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks. 
(TRIAL SOFTWARE) READ ABSTRACT |

File Shares to SharePoint: 8 Keys to a Succesful Migration by Dell Software

August 2008 - (Free Research)
With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today. 
(WHITE PAPER) READ ABSTRACT |

IBM Deployment Planning and Automation for cloud by IBM

November 2011 - (Free Research)
Successful IT deployments are full of challenges. Without a central library of standard templates, every deployment has to start from scratch. IBM Deployment Planning and Automation for cloud accelerator helps create detailed deployment topology models and IBM Rational Asset Manager stores them as patterns. Learn more. 
(WEBCAST) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM

October 2009 - (Free Research)
An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts. 
(WHITE PAPER) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)

The key to Effective EHR Change Management by HP & Intel®

September 2011 - (Free Research)
There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully. 
(WHITE PAPER) READ ABSTRACT |

Workflow Vs. Application Automation Tools: Choosing the Right Tool for the Job by UC4 Software, Inc

June 2008 - (Free Research)
With the increasing popularity of workflow software, many IT departments are wrestling with the distinction between workflow programs and application automation tools. This paper sheds some light on their distinction. 
(WHITE PAPER) READ ABSTRACT |

What is the difference between Workflow Engines and BPM Suites? by Lombardi Software, An IBM Company

May 2009 - (Free Research)
To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Documentum - Digital Asset Manager by EMC Corporation

EMC Documentum Digital Asset Manager exposes a set of powerful transformations and enhanced content previews, enabling you to fully leverage the value of your digital assets. 
(SOFTWARE PRODUCT)

E-Guide: Agile Development Process by IBM

March 2011 - (Free Research)
This e-guide examines organizational and team challenges of implementing the agile process. This e-guide also will detail how to scale agile software development to large organizations by scaling agile practices and agile work; how to transition small and large development teams to Scrum; and more. 
(EGUIDE) READ ABSTRACT |

Six tips for getting the most out of SAP Workflow by Dolphin

November 2012 - (Free Research)
View this expert E-guide to learn more about how you can implement SAP Workflow in your organization. Discover how a properly designed SAP workflow will help your business with automated routine financial processes with areas like asset accounting and auditing. 
(EGUIDE) READ ABSTRACT |

UPMC reshapes the nursing unit with SmartRoom by IBM

July 2010 - (Free Research)
UPMC sought to improve the workflow efficiency in its nursing units to enhance the quality of care, reduce costs/errors and leverage its nursing resources more effectively. Supported by its partnership with IBM, UPMC developed SmartRoom, a workflow optimization system that leverages clinical intelligence to guide nursing decisions and activities. 
(CASE STUDY) READ ABSTRACT |

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