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Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Quantum DXi Solution Drives AAA Washington’s Backup Success by Quantum Corporation

July 2010 - (Free Research)
This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process. 
(CASE STUDY) READ ABSTRACT |

Case Study: How Community Health Plan of Washington Improves Access to Health Care while Protecting Their Business-Critical Applications by Nimble Storage

June 2013 - (Free Research)
This informative paper explores how one healthcare organization easily and affordably implemented a storage system that was built for today's virtual environments. Read on now to learn about the benefits they now enjoy. 
(CASE STUDY) READ ABSTRACT |

Top 10 Project Management Trends For 2014 by ComputerWeekly.com

January 2014 - (Free Research)
There is growing unease with the status quo of current project management practices, this report from ESI International reveals 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Global State of the PMO 2013 by ComputerWeekly.com

July 2013 - (Free Research)
ESI International, assess the state of the Project Management Office (PMO) in its third annual world-wide survey. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Collaborative Learning in a Project Environment by ComputerWeekly.com

April 2013 - (Free Research)
This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Business Analysis Trends for 2013 by ComputerWeekly.com

February 2013 - (Free Research)
A global panel of experts identifies the Top 10 Business Analysis trends in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com

January 2013 - (Free Research)
A global panel of experts identify the top 10 trends in project management in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

Calculating Training ROI by ComputerWeekly.com

October 2012 - (Free Research)
This guide from ESI International offers essential tips on calculating the return on investment of your training programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

10 Tips to Measure Training ROI by ComputerWeekly.com

September 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com

January 2013 - (Free Research)
A global panel of experts identify the top 10 trends in project management in 2013 
(ESSENTIAL GUIDE) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
(IT BRIEFING) READ ABSTRACT |

Analytics Solution Center (ASC) Website by IBM

November 2010 - (Free Research)
The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals. 
(INFORMATION CENTER) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Seamless Design and GIS Integration by Autodesk

July 2008 - (Free Research)
With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma's efforts have met with spectacular-and award-winning-success. 
(CASE STUDY) READ ABSTRACT |

7 Ways to Manage Rapid Patient Data Growth by Dell Compellent

July 2010 - (Free Research)
This white paper discusses seven ways healthcare IT teams can use Dell Compellent Fluid Data storage to drive efficiency, ensure high availability and protection, and readily adapt to constant change. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Bellevue School District by Websense, Inc.

November 2008 - (Free Research)
Read this case study to learn how the Bellevue School District dramatically improved their web security and productivity by extending their security policy management and administrator controls to additional IT staff members. 
(CASE STUDY) READ ABSTRACT |

The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 
(ANALYST BRIEF) READ ABSTRACT |

Understanding the Value of Cloud Solutions: Maximize Your ROI by HP & Intel®

December 2012 - (Free Research)
This paper provides examples of the return on investment (ROI) of an HP Cloud Service Automation solution. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Worldwide Managed Print Services by Insight and HP

October 2013 - (Free Research)
This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between. 
(RESOURCE) READ ABSTRACT |

Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations by Motorola, Inc.

May 2008 - (Free Research)
This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

March 2007 - (Free Research)
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ... 
(WHITE PAPER)

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

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