Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Enterprise Engineer 3.5 by McLaren Software. McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related more... >> Discover more offerings from McLaren Software.

Whitepaper: Multicasting, TAP and Data Aggregation for Telecom by Gigamon July 06, 2009 - (Free Research) SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring.  (WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Converged Video Network Security by Alcatel-Lucent August 2008 - (Free Research) Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

E-Book: Managed SAP Hosting: How to evaluate the providers and ensure a solid SLA by itelligence, Inc. April 2010 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Read this e-book to find out why SAP Hosting makes sense for your organization.  (EBOOK) READ ABSTRACT |

Magic Quadrant for Asia/Pacific Network Service Providers by NTT America, Inc., an NTT Communications company November 2012 - (Free Research) This Gartner Magic Quadrant for Asia/Pacific Network Service Providers (NSPs) evaluates 16 providers in the market to help you find the best option for your organization. View now to learn more!  (ANALYST REPORT) READ ABSTRACT |

The Value of Service Virtualization via voke by CA Technologies April 2013 - (Free Research) In today's marketplace, customers and business demands are higher than ever - your development team is expected to deliver stellar software in record times, while coming in under budget and driving ROI. Download this white paper to learn how service virtualization can benefit operations, QA, and testing processes.  (WHITE PAPER) READ ABSTRACT |

Australian Red Cross Blood Service enhances the performance of its mission-critical applications by Hewlett-Packard Company May 2013 - (Free Research) This brief case study demonstrates how the Australian Red Cross was able to secure their application delivery platform while improving the performance of their validation services. Read now to learn how they were able to achieve 99.8 percent availability for their blood management system.  (CASE STUDY) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Gartner research report on Cloud Services Brokerages by Intel September 2011 - (Free Research) A cloud services brokerage (CSB) is a type of service provider that plays an intermediary role in cloud computing. This research defines CSBs and outlines the capabilities that are needed to successfully intermediate cloud services.  (WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

451 Group Research Report: Intel-McAfee links up identity-in-the-cloud SSO with salesforce.com by Intel March 2012 - (Free Research) Industry analyst Steve Coplan of The 451 Group takes a close look at the recent beta release of Intel Cloud SSO and places it in the context of the rapidly evolving cloud service broker market for mediating user ids and application APIs for cloud access. View now to learn more.  (WHITE PAPER) READ ABSTRACT |

XML Threat Model for REST, SOA and Web 2.0 by Intel September 2011 - (Free Research) This technical document intended for Architects and Developers describes a comprehensive threat model for a new breed of threats based on XML content, including XML languages used in the Service Oriented Architecture (SOA) paradigm such as SOAP and the Web Services Description Language [WSDL].  (WHITE PAPER) READ ABSTRACT |

Supporting Medical Imaging in the Cloud by Intel October 2012 - (Free Research) This resource demonstrates how Carestream Health created a powerful, scalable data center platform able to accommodate more users without sacrificing service quality. Learn how they improved processing power, allowing them to meet the challenges of serving more users while handling more data-intensive workloads.  (WHITE PAPER) READ ABSTRACT |

Intel® Cloud Builders Guide: Parallels* Security Monitoring and Service Catalog for Public Cloud VPS Services by Intel February 2012 - (Free Research) A cloud environment can be hard to secure, but certain technology can mitigate your risks.This essential white paper focuses on establishing a robust foundation for the deployment of secure multi-tenancy operations. Learn about a set of hardware components that can help you build and maintain a chain of trust to protect your sensitive information.  (WHITE PAPER)

The New CIO Agenda: Intel Cloud Computing Insights 2011 by Intel October 2011 - (Free Research) Cloud computing offers a way for businesses to handle the high demand for IT services and increase enterprise efficiency. Access this white paper to learn best practices for utilizing cloud infrastructure to increase your ROI and satisfy end user needs.  (WHITE PAPER) READ ABSTRACT |

Security Gateway Buyer's Guide by Intel February 2011 - (Free Research) If you’re currently evaluating Security Gateways, this guide will provide the analysis and decision support that will enable you make an informed choice. The following sections of the guide contain tools you can use to identify the right fit for your security architecture based on business requirements, cost, and complexity.  (WHITE PAPER) READ ABSTRACT |

Leveraging the Talent Supply Chain for a Competitive Advantage by SAP AG January 2007 - (Free Research) This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.  (WHITE PAPER) READ ABSTRACT |

Using Talent Supply Chain Management to Overcome Challenges in the Professional Services Market by SAP AG January 2007 - (Free Research) Discover how implementing an integrated talent supply chain management environment can help professional services providers enhance revenues by improving delivery performance and speeding client response.  (WHITE PAPER) READ ABSTRACT |

Robot/ SCHEDULE Enterprise: Brings Cross-Platform Success to Key Energy Services by Help/Systems October 2009 - (Free Research) Learn how Key Energy Services, Inc., the largest rig-based oil well services company in the industry, is using Robot/SCHEDULE - the automated, job scheduler and batch management software across multiple platforms.  (CASE STUDY) READ ABSTRACT |

HP StorageWorks SAN Virtualization Services Platform by HP StorageWorks Division India May 2009 - (Free Research) This paper provides a general overview of virtualization technology and explains in more detail the value of storage virtualization in modern IT infrastructures. It presents a number of common use cases and describes more specifically the benefits of the SVSP in those scenarios.  (WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

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