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Whitepaper: Multicasting, TAP and Data Aggregation for Telecom by Gigamon

July 06, 2009 - (Free Research)
SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Converged Video Network Security by Alcatel-Lucent

August 2008 - (Free Research)
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Magic Quadrant for Worldwide Managed Print Services by Insight and HP

October 2013 - (Free Research)
This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between. 
(RESOURCE) READ ABSTRACT |

Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations by Motorola, Inc.

May 2008 - (Free Research)
This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

March 2007 - (Free Research)
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ... 
(WHITE PAPER)

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software

August 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

The Platinum Rule of Service by Mindshare Technologies

March 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. 
(WHITE PAPER) READ ABSTRACT |

The Value of Off-Site Data Protection Services by Iron Mountain

January 2014 - (Free Research)
This whitepaper describes an off-site data protection service that can keep electronic media secure while providing efficient retrieval with the help of high-specification service elements for magnetic, optical and solid-state media. 
(WHITE PAPER) READ ABSTRACT |

Building XQuery Based Web Service Aggregation and Reporting Applications by Progress DataDirect

January 2007 - (Free Research)
XQuery has emerged as an ideal way to aggregate data from Web services, relational databases, and other applications that employ XML. 
(WHITE PAPER) READ ABSTRACT |

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

May 2005 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

January 2004 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT |

Maximizing the Success of Your Enterprise Service-Oriented Architecture Project Webcast by SAP America, Inc.

September 2007 - (Free Research)
Learn how to prepare for a successful enterprise service-oriented architecture (enterprise SOA) implementation in your organization. Join now this SAP Services Webcast, "Maximizing The Success of your Enterprise Service-Oriented Archite... 
(WEBCAST) READ ABSTRACT |

Application Awareness for Service Providers by BlueCoat

May 2010 - (Free Research)
Managed Service Providers (MSPs) can inject application awareness into their services as their next value-add and as a critical differentiator. Anyone offering managed services, either on-premise, in the cloud or as a hybrid solution, must build application awareness into their infrastructures from the bottom up. 
(WHITE PAPER) READ ABSTRACT |

Software-Defined Networking Could Make Network-as-a-Service a Reality by SearchSecurity.com

April 2012 - (Free Research)
This E-Guide from SearchNetworking.com explores the topic of Network-as-a-Service and how software-defined networking could help make this new network paradigm for the cloud a reality. 
(EGUIDE) READ ABSTRACT |

The 7 Keys to MSP Success by N-able Technologies

April 2014 - (Free Research)
This informative guide explores 7 key tips for MSP success and how you can provide top-tier services. 
(WHITE PAPER) READ ABSTRACT |

How to Deal With a Perfect Storm of Disruption in the Managed Services Business by N-able Technologies

May 2013 - (Free Research)
This guide explores some practical strategies for adapting your services to the rapid IT changes your customers are facing and how you can continue to provider top-notch services. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Market's needs with your Managed Services by N-able Technologies

May 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Application Visibility: The Root of Good Service Management by Riverbed Technology, Inc.

December 2012 - (Free Research)
This guide highlights some best practices for managing your services and how to enhance your existing tools to provide a more effective network and application visibility. 
(WHITE PAPER) READ ABSTRACT |

Taking Managed Security Services To The Next Level by Webroot

October 2013 - (Free Research)
This white paper discusses the changing IT security landscape, how MSPs will be impacted, and what they can do for their customers in the face of these security challenges. 
(WHITE PAPER) READ ABSTRACT |

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