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Exploring cloud Security as a Service options by SearchSecurity.com

May 21, 2012 - (Free Research)
There are a number of new cloud-based security products, to help mitigate today’s cloud computing risks. This tip examines Security-as-a-Service tools available and the key features that are most important in a cloud server security platform such as encryption, identity management, configuration and vulnerability management and more. 
(EGUIDE) READ ABSTRACT |

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
(WHITE PAPER) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Competitive Differentiation Through Innovation In Business Intelligence by SAP America, Inc.

May 2013 - (Free Research)
Did you know that enterprises typically only use 10% of their data for analytics and decision-making? Is your business letting so much of its data go unused? To get the most value out of corporate data assets, forward-thinking organizations are looking for the right tools -- namely business intelligence (BI) and analytics applications. 
(WHITE PAPER) READ ABSTRACT |

FICO Credits Software with Critical Business Value by HP & Intel®

June 2011 - (Free Research)
Access this exclusive case study and discover how HP Service Manager assisted an organization within the finance industry to improve their auditing capabilities, by implementing an integrated suite of tools to automate discovery. 
(CASE STUDY)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ of IBM Rational Service Virtualization and Test Automation Solutions by IBM

July 2013 - (Free Research)
You've probably heard the benefits of service virtualization and test automation when it comes to application delivery and quality, but you may be hesitant to implement a technology due to cost or time concerns. In this Forrester Report, explore the Total Economic Impact™ of the IBM Rational service virtualization and test automation tools. 
(ANALYST REPORT) READ ABSTRACT |

Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience by Keynote Systems

February 2008 - (Free Research)
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems. 
(WHITE PAPER) READ ABSTRACT |

Integration Tool Face Off: JBoss Fuse Service Works vs. Oracle SOA Suite by Red Hat

April 2014 - (Free Research)
This competitive review compares two top integration tools -- the Red Hat® JBoss® Fuse Service Works 6 and Oracle SOA Suite for Oracle Middleware 11.1.1.7 -- in terms of functionality and cost. 
(WHITE PAPER) READ ABSTRACT |

Why Your Service Desk is Failing by CA Technologies.

September 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
(WHITE PAPER) READ ABSTRACT |

Ensure IT Service Quality with Dell Infrastructure Management Tool by Dell, Inc. and Intel®

December 2013 - (Free Research)
Explore this resource to learn about a highly-automated infrastructure management tool that can help you reduce the number of steps to deploy a complex virtual cluster compared to manual processes. 
(WHITE PAPER) READ ABSTRACT |

eBook: From Virtualization to Cloud Computing by SearchServerVirtualization

September 2013 - (Free Research)
This expert e-guide explores virtual management tools available from many different platforms that can streamline management and prepare virtual data centers for the cloud. Tools from the major virtualization vendors and from third parties offer assistance with automation, self-service, security, monitoring, reporting, backups and more. 
(EGUIDE) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

Business-driven BI: Using New Technologies to Foster Self-Service Access to Insights by BeyeNETWORK

September 2012 - (Free Research)
Wayne Eckerson explores the challenges of implementing self-service BI tools in this e-guide. Read it today to discover ten key best practices for self-service BI, including what you need to know about the two main types of users, the realities and challenges of self-service BI, and much more. 
(EGUIDE) READ ABSTRACT |

Is it possible to have too many tools? by Nimsoft, Inc.

July 2012 - (Free Research)
Many enterprises are oblivious to the fact that they are suffering from IT service management (ITSM) tool overload and the consequences they are suffering because of it. Gain insight from IT guru George Spalding, executive VP at Pink Elephant, on the importance of performing ITSM tool inventory, the concept of "tool governance" and more. 
(WEBCAST) READ ABSTRACT |

Selecting a SOA testing tool by IBM

December 2013 - (Free Research)
Consult this expert e-guide and learn best practices for selecting a SOA testing tool, as well as some of the new approaches to building services with SOA. 
(EGUIDE) READ ABSTRACT |

Integrated Infrastructure and Performance Management for Virtualized Environments by CA Technologies.

April 2009 - (Free Research)
Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: IT Tools by ComputerWeekly.com

May 2012 - (Free Research)
This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Playtech Case Study - HP monitoring tools deliver game-changing uptime by Hewlett-Packard Company

November 2013 - (Free Research)
Monitoring tools are often used today in order to view the true impact of events. Access this case study white paper that explains how Playtech, a gaming software company, relies on monitoring tools to ensure uninterrupted, high quality service. 
(WHITE PAPER) READ ABSTRACT |

Agile ALM Trends In SCCS, Requirements Management by Hewlett-Packard Company

June 2012 - (Free Research)
Did you know that the latest innovations for source code control systems (SCCS) and requirements management tools can not only help you enable a more agile software development process but also reap better returns on your application lifecycle management (ALM) investments? Read this expert e-zine to learn more. 
(EZINE)

Reduce Cost and Increase IT Efficiencies by AdvizeX Technologies

March 2014 - (Free Research)
In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes. 
(WHITE PAPER) READ ABSTRACT |

3 Steps to Get Business Users On Your Side: Best Practices and Tools to Empower Your Business Users to Develop Process Apps by Active Endpoints, Inc.

April 2011 - (Free Research)
Webinar includes 3 steps to delegate development of simpler applications to your business users and by allowing them to change existing applications -Which tools are appropriate for business users to capture domain expertise - How to improve your reputation with business users by enabling them to leverage and re-purpose your existing web services 
(WEBCAST)

E-Book: Hosting Applications in the Cloud by SAVVIS

August 2010 - (Free Research)
Whether it's public cloud, private cloud or a hybrid of the two, IT can be delivered as a service to today’s businesses faster, cheaper and more efficiently than ever before. Read this E-Book to learn more. 
(EBOOK) READ ABSTRACT |

Market Overview: SaaS IT Service Management Tools by BMC Software, Inc.

February 2013 - (Free Research)
This white paper details how to make sure you are selecting the right ITSM tools for your organization. 
(WHITE PAPER) READ ABSTRACT |

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