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PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc. August 16, 2010 - (Free Research) While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.  (WHITE PAPER) READ ABSTRACT |

Platform as a Service: The IBM point of view by IBM September 30, 2012 - (Free Research) This resource explores the role that Platform as a Service (PaaS) plays in the modern enterprise. Inside, learn what PaaS means to different corporate stakeholders, and find guidance to help you evaluate your cloud options and drive success.  (WHITE PAPER) READ ABSTRACT |

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps July 06, 2012 - (Free Research) Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Oracle Mobile and Social Service: The Next Step in IAM by Oracle Corporation UK Ltd November 30, 2012 - (Free Research) As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.  (WHITE PAPER) READ ABSTRACT |

Decision Services: The Next SOA Challenge by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges.  (WHITE PAPER) READ ABSTRACT |

The Seven MegaTrends of Professional Services: The Forces That Are Transforming Professional Services Industries and How to Respond by Epicor Software Corporation September 2005 - (Free Research) In this paper we will study the seven MegaTrends of professional services that will provide us with a sound foundation for responding strategically, and taking advantage of these fundamental changes.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Managed Services: The Key to Business Transformation by Alcatel-Lucent August 2010 - (Free Research) This paper will address various transformational managed services business model options such as Managed Infrastructure, Managed End to End Services Operations and Full Outsourcing (Virtual Telco), and how they help Communications Service Provider achieve not only cost transformation but also business transformation.  (WHITE PAPER) READ ABSTRACT |

SOA and Web Services: The Performance Paradox by CA Technologies. August 2008 - (Free Research) Learn why it is critical to consider the impact Web services have on the environment into which they are deployed in order to address performance. Find out how to ensure superior performance of service-enabled environments.  (WHITE PAPER) READ ABSTRACT |

Simplify Security for REST and WS* Web Services: The Gateway Approach by Intel March 2011 - (Free Research) This solution brief presents how to simplify the implementation of standardized enterprise security for both REST and WS-* services, and how a Service Gateway can act as a central Policy Enforcement Point to delegate authentication/authorization and provide REST to SOAP mediations without having to write code.  (WHITE PAPER) READ ABSTRACT |

Data Services: The Marriage of Data Integration and Application Integration by Talend December 2012 - (Free Research) Integration of systems and data is high on the agenda of most organizations. Unfortunately, in many organizations today a labyrinth of integration solutions has been developed. This white paper describes the importance of unification and centralization of integration.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Survival as a Service: The 4 Cloud Principles Every Software Vendor Needs to Know by Runaware May 2011 - (Free Research) What do today’s software vendors need to know about the present - and future - of application design and delivery? This white paper examines the relevance of LIAs, Web apps, and RIAs in a cloud-centric world.  (WHITE PAPER) READ ABSTRACT |

Information Security Services: The value of threat intelligence by Dell SecureWorks UK April 2011 - (Free Research) This paper will discuss the benefits of threat intelligence for both the enterprise and individual security professionals, plus what costs organizations to not have threat intelligence.  (WHITE PAPER) READ ABSTRACT |

US Food Service - Streamline project includes Afaria by Sybase, an SAP company May 2009 - (Free Research) Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.  (VIDEO) READ ABSTRACT |

FTP Replacement: Where MFT Makes Sense and Why You Should Care by IBM February 2011 - (Free Research) This research provides advice on when to replace FTP with managed file transfer (MFT) solutions and which features to consider.  MFT solutions can be MFT software and MFT as a service.  The report also highlights where MFT fits into the technology landsacpe, along with some of its key benefits.  (WHITE PAPER) READ ABSTRACT |

Enable and protect business-ready cloud infrastructures by IBM June 2012 - (Free Research) In this comprehensive white paper, you will discover how IMBs cloud computing solution in collaboration with Front-safe Portal management software deliver an optimal cloud backup service.  (WHITE PAPER) READ ABSTRACT |

Case Study: Teleperformance España, Customer Service Company Transforms Information Management by Iron Mountain December 2012 - (Free Research) This case study explores how one company implemented an outsourced records management and electronic media vaulting service to reduce time and cost involved in administration, enhance business resilience and improve legal compliance.  (CASE STUDY) READ ABSTRACT |

The lines between cloud computing models are blurring by HP & Intel® May 2013 - (Free Research) This e-guide examines the convergence of the three dominant cloud computing models, IaaS, PaaS and SaaS, and explores the move to automation. Read on to gain expert insights about the evolution in today's cloud market.  (EGUIDE) READ ABSTRACT |

IBM Enterprise Content Management and System Storage Solutions: Working Together by IBM October 2008 - (Free Research) This IBM Redbooks publication will provide the necessary information to IBMers, business partners, and customers on how to implement FileNet ECM with IBM Storage Solutions.  (WHITE PAPER) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks August 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Understanding the tools and solution that make MSPs more Scalable by Dell Software May 2011 - (Free Research) In this video discussion, learn about the latest trends driving customers to managed services and how automation and desktop virtualization are helping improve managed services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Charles River Development Automates SaaS Managed Services with Cisco Tidal Enterprise Scheduler by Cisco Systems, Inc. October 2012 - (Free Research) Charles River Development realized it needed a highly unified and automated approach to job scheduling to efficiently deliver its managed service. It had to be well-architected, intuitive, scalable and flexible. Read this presentation transcript to learn why they chose Cisco Tidal Enterprise Scheduler  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Charles River Development Automates SaaS Managed Services with Cisco Tidal Enterprise Scheduler by Cisco Systems, Inc. September 2012 - (Free Research) Charles River Development realized it needed a highly unified and automated approach to job scheduling to efficiently deliver its managed service. It had to be well-architected, intuitive, scalable and flexible. Read this presentation transcript to learn why they chose Cisco Tidal Enterprise Scheduler  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.  (WHITE PAPER) READ ABSTRACT |

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