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Deliver Extraordinary Customer Service by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.  (WHITE PAPER)

The Future of Enterprise Computing: Preparing for the Compute Continuum by Intel May 01, 2011 - (Free Research) Server virtualization and the cloud are creating a future for enterprise computing in which access to information via a variety of devices from any location at any time will be mission-critical. Access this exclusive resource to help formulate a plan for a continuous end-user experience.  (WHITE PAPER) READ ABSTRACT |

Quick Start Guide – Oracle SOA Suite 11g by Oracle Corporation December 05, 2011 - (Free Research) By planning for problems now, you can avoid them all together. Check out this white paper, Quick Start Guide for Oracle SOA Suite 11gR1, for an extensive look at how you can properly implement an Oracle service-oriented architecture (SOA) at your organization.  (WHITE PAPER) READ ABSTRACT |

Giving Trade Companies a Fast Start: SAP All-in-One Fast Start Program by SAP America, Inc. March 10, 2009 - (Free Research) Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.  (ARTICLE) READ ABSTRACT |

Getting started with virtualization SAP environments by HP & Intel® January 05, 2011 - (Free Research) Virtualization is a hot topic, often lauded for its ability to increase agility and efficiency. If you’re interested in virtualization, wondering whether it’s right for your company and interested in how to get started, this eBook is for you.  (EGUIDE) READ ABSTRACT |

An Introduction to Windows Server 2008 Server Manager by Global Knowledge Network, Inc. January 2008 - (Free Research) This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly.  (WHITE PAPER) READ ABSTRACT |

Getting Started with Online Storage for Backup Exec by Symantec Corporation February 2008 - (Free Research) In this podcast, Symantec Product Manager Darren Niller provides a step by step overview of the process on getting started with Symantec Online Storage.  (PODCAST) READ ABSTRACT |

The 2012 Application & Service Delivery Handbook by CA Technologies. July 2012 - (Free Research) Take control of your apps and start improving service delivery today with the help of this handbook. Filled with best practices, common challenges and planning tips, this resource has the tools you need to help ensure things are running smoothly. Read on to get started.  (WHITE PAPER) READ ABSTRACT |

Getting Started with the Oracle Java Cloud Service by Oracle Corporation UK Ltd January 2013 - (Free Research) View this short video to find out more about how easy it is to use Oracle Java Cloud Service to develop and deploy a web application. It outlines the end-to-end process for creating the Oracle Java Cloud Service.  (WEBCAST)

Best Practices for Getting Started with Cloud Data Services and Application Integration by Talend July 2011 - (Free Research) Various types of application integration have grown up over the years, leading to something of an oxymoron: islands of integration. Read this expert E-guide to uncover how cloud data services can help your organization by providing self-service integrated information from siloed systems.  (EGUIDE) READ ABSTRACT |

Windows 7 Commercial Adoption Outlook by Dell, Inc. and Microsoft October 2009 - (Free Research) Windows XP won't be around forever, and the anticipation for commercial adoption of Windows 7 is reaching a boiling point. With Windows 7 available now for volume license customers and for everyone else on October 22, IT professionals should start preparing for it now.  (ANALYST REPORT) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

IBM Cognos 8 BI Demonstration by IBM March 2010 - (Free Research) This demonstration shows all the capabilities of the IBM Cognos 8 BI product. Demos are presented for all roles including employees, managers, BI professionals, business analysts, and system administrators.  (PRODUCT DEMO) READ ABSTRACT |

Platform-as-a-Service for Private Clouds: WSO2 Stratos by WSO2, Inc. July 2010 - (Free Research) Join WSO2’s award-winning CTO, Paul Fremantle, for this important Webinar. You’ll not only learn how to kick start your private cloud, but you’ll also deepen your understanding about the future of cloud computing across the industry. We look forward to hearing from you - and meeting with you on the Web!   (WEBCAST) READ ABSTRACT |

How to Start a Windows Vista Pilot Deployment by Microsoft November 2008 - (Free Research) Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.  (WHITE PAPER)

Getting Started on an Energy Efficient Data Center by Viridity Software June 2010 - (Free Research) Join Andy Lawrence, Research Director, at The 451Group and Michael Rowan, Viridity Software's co-founder and CTO, as they discuss the data center energy problem and how data center, IT, and facility managers can get started making  their data centers more energy efficient.  (WEBCAST) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

MDM Journey: The Right and Wrong Master Data Management Strategies to Start Small and Grow Big by Siperian, Inc. November 2008 - (Free Research) No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.  (WHITE PAPER) READ ABSTRACT |

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.  (WHITE PAPER) READ ABSTRACT |

eGuide: The changing landscape in IT systems management by Hewlett-Packard Limited September 2012 - (Free Research) Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy.  (EGUIDE) READ ABSTRACT |

HP Sprinter by HP Software July 2011 - (Free Research) HP Sprinter software gives your testers rich and powerful tools to run manual software testing. Download now to see for yourself how it can deliver great ROI by enabling you to dramatically simplify and accelerate manual testing while improving collaboration between QA and development.  (DEMO)

Building the Next Generation Network Bridge: From Today's Network to the Future by F5 Networks September 2008 - (Free Research) The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.  (WHITE PAPER) READ ABSTRACT |

Cisco, NetApp and VMware Deliver Live Application Mobility Across Data Centers by NetApp January 2012 - (Free Research) This white paper introduces a new type of virtual solution designed specifically to improve maintenance, management and mobility in today's virtual infrastructures. By minimizing latency across long distances, this technology allows for the quick and efficient delivery of data and applications from one server to another - all with minimal downtime.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 21 February 2012: Preparing for IPv6 by ComputerWeekly.com February 2012 - (Free Research) This week's digital magazine examines the challenges of migrating to IPv6 now the internet has run out of IPv4 addresses - a process every IT manager now faces. We also look into the IT issues facing smart meters and ask what will the beta launch of Gov.uk hold in store for public services?  (EZINE) READ ABSTRACT |

Getting Started with Application Virtualization by Flexera Software August 2009 - (Free Research) This paper will answer key questions such as: What is application virtualization? How does an organization get started with understanding the basics? And, how can existing technology be used to accelerate an application virtualization deployment? Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

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