Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 06, 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT |

Software-Defined Networking Could Make Network-as-a-Service a Reality by Dell, Inc. April 2012 - (Free Research) This E-Guide from SearchNetworking.com explores the topic of Network-as-a-Service and how software-defined networking could help make this new network paradigm for the cloud a reality.  (EGUIDE) READ ABSTRACT |

Health System Builds Highly Available Wired and Wireless Network by Cisco Systems, Inc. May 2009 - (Free Research) Baptist Health South Florida uses a Cisco Medical-Grade Network powered by highly available Cisco Catalyst® switches to safeguard the reliability and uptime of critical hospital services and applications.  (CASE STUDY) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies. September 2008 - (Free Research) This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.  (WHITE PAPER) READ ABSTRACT |

Manticore Technology Boosts Revenue & Delivers Solid Investment ROI for Intellitactics by Manticore Technology November 2008 - (Free Research) The marketing team integrated Manticore Technology with their existing salesforce.com solution to create a comprehensive demand generation platform.  (CASE STUDY) READ ABSTRACT |

E-Book: Hosting Applications in the Cloud by SAVVIS August 2010 - (Free Research) Whether it's public cloud, private cloud or a hybrid of the two, IT can be delivered as a service to today’s businesses faster, cheaper and more efficiently than ever before. Read this E-Book to learn more.  (EBOOK) READ ABSTRACT |

Integration: The Critical Path to Cloud Computing by IBM May 2010 - (Free Research) Learn how to maximize the value of your cloud-based applications through rapid integration — without burdening specialist resources or resorting to custom programming – all while cutting costs by up to 80%.  (WHITE PAPER) READ ABSTRACT |

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc. February 2009 - (Free Research) With the introduction of its EX Series Ethernet Switches, Juniper Networks is advancing the economics of networking, enabling customers to build the high-performance, highly available communication infrastructure they need for non-stop operations, while at the same time lowering capital and operational expenses. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

ISSU: A Planned Upgrade Tool by Juniper Networks, Inc. November 2008 - (Free Research) This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.  (WHITE PAPER) READ ABSTRACT |

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc. November 2010 - (Free Research) Globalization and network convergence are driving the need for non-stop operations. Juniper Networks EX Series Ethernet Switches are designed for 99.999% uptime.  (WHITE PAPER)

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element January 2008 - (Free Research) NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence.  (WHITE PAPER) READ ABSTRACT |

E-Book: Entering the Private Cloud Chapter 1 - What is Private Cloud Computing, Anyway? by VMware, Inc. March 2011 - (Free Research) This first chapter of our private cloud computing e-book explores what constitutes a private cloud and the various ways in which IT shops have introduced this architecture with virtualized resources; on-demand, self-service, and chargeback capabilities.  (EBOOK) READ ABSTRACT |

Cloud Computing: Save Time, Money, and Resources with a Private Test Cloud by IBM October 2010 - (Free Research) Cloud computing can help you organize and streamline your test environment. The business model of cloud computing facilitates better use of existing resources, allowing you to do more with fewer resources. As a result, you can achieve a highly simplified and so much more.  (WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America, Inc. June 2009 - (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.  (WHITE PAPER) READ ABSTRACT |

The Five Keys to Building a Successful Cloud Services Business by CA Technologies. March 2011 - (Free Research) The market for cloud computing is growing and the service providers that have the ability to adapt to market changes that will continually grab the most market share. This paper will help you do just that: understand what it takes to succeed as service providers move aggressively to cloud services. Read on to learn more about the five keys.  (WHITE PAPER) READ ABSTRACT |

Why You Should Consider Cloud-Based Email Archiving by Perimeter eSecurity November 2011 - (Free Research) This whitepaper, authored by messaging industry analyst The Radicati Group, looks at the key reasons organizations should consider moving to a cloud-based archiving solution.  (WHITE PAPER) READ ABSTRACT |

A Bigger Edge in Cloud Services by HP and VMware March 2013 - (Free Research) The company CenterBeam was looking for a solution to establish a bigger edge in cloud service, while also moving data less frequently. View this resource to learn more about how the company went about boosting storage throughput with a cost efficient solution.  (WHITE PAPER) READ ABSTRACT |

New Era of Data Center Services by Hewlett-Packard Limited November 2012 - (Free Research) Read this paper to learn about the data center and cloud service options available to help you adapt your data center to handle the mounting pressures that your organization is placing on it.  (WHITE PAPER) READ ABSTRACT |

NetAcuity IP Intelligence Technology by Digital Element NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT)

Automating Your Code Review: Moving to a SaaS Model for Application Security by Veracode, Inc. February 2009 - (Free Research) Today’s application has become the enterprise’s ‘‘new perimeter’’. With better network‐level security technology hardening the network perimeter, malicious attackers are now focusing their efforts to strike at the least defended points ‐ the application. Read on to learn about automating code review for greater application security.  (WHITE PAPER) READ ABSTRACT |

Optimizing Application Monitoring by GroundWork, Inc. March 2008 - (Free Research) After studying dozens of designs for application monitoring, it has been found that the optimal solution is often achieved through simple synthetic transaction monitors.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Cloud Service Delivery Models - Security Risks and Recommendations by SecureWorks August 2011 - (Free Research) This presentation transcript examines how different levels of isolation and multi-tenancy in cloud models introduce different risks to organizations leveraging cloud services. We also discuss what organizations can do to address these risks and we recommend ways to deliver an improved security posture to organizations utilizing cloud services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.