InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT)

Optimizing Multi-vendor Voice and Data Networks for Service Quality, Responsiveness and Cost of Delivery by CA. February 2008 - (Free Research) Learn how with the CA Network & Voice Management solution you get integrated, proactive fault and performance management for end-to-end service assurance of multi-vendor, multi-technology converged networks. (WHITE PAPER) READ ABSTRACT |

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Active Quality Monitoring of Premium Telecommunications Services by Comarch June 2008 - (Free Research) Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade. (WHITE PAPER) READ ABSTRACT |

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT)

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia. June 2008 - (Free Research) This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages. (WHITE PAPER) READ ABSTRACT |

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs (WEBCAST) READ ABSTRACT |

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) READ ABSTRACT |

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP)

10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project by Enterprise Management Associates (EMA) July 2008 - (Free Research) EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers. (WHITE PAPER) READ ABSTRACT |

Assessing the Potential Business Impact of Operational Data Quality IT Briefing by Pitney Bowes Group 1 Software August 2008 - (Free Research) Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems. (WHITE PAPER) READ ABSTRACT |

Shared Services: Business Processes – Enabling Shared Services by IBM. May 2008 - (Free Research) At some stage in their lifecycle, all Shared Services initiatives require a review of business processes. It is important to make the distinction between reengineering processes and reorganizing the business structure. This guide shows you how. (WHITE PAPER)

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

How to Resolve Capacity Bottlenecks and Ensure Great Performance in Your VMware ESX Environment by VKernel February 2008 - (Free Research) VMware High Availability (HA) allows companies to provide high availability to any application running in a virtual machine. (WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel Lucent May 2008 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. (WHITE PAPER) READ ABSTRACT |

Telecom Providers look to managed services to differentiate from the competition by Alcatel Lucent August 2008 - (Free Research) Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth. (PODCAST) READ ABSTRACT |

Network and Voice Management Software by CA. June 2008 - (Free Research) At least 60% of all network problems can be directly traced to implementing changes. In this white paper learn about strategy and solutions while implementing new technologies while maintaining live 24/7 operation. (WHITE PAPER) READ ABSTRACT |

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Tableau and Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software. August 2008 - (Free Research) In this case study learn how FiberTower Corporation used Tableau's "visual analysis" to find and implement an application that simplified the analysis of optimal capital investments. (CASE STUDY) READ ABSTRACT |

Communications Management in Integrated Tax: How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software July 2008 - (Free Research) The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. (WHITE PAPER) READ ABSTRACT |

ExtraView Bug Tracker by Extraview Corporation. The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.  (ASP & SOFTWARE PRODUCT)

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