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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
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Samsung SDS automates data center operations by Hewlett-Packard Company

December 14, 2011 - (Free Research)
To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more. 
(WHITE PAPER) READ ABSTRACT |

Ciber Helps Three Companies Go Mobile with SAP Solutions for Field Service Operations by CIBER, Inc.

March 14, 2013 - (Free Research)
In this resource, learn how three companies successfully implemented mobile solutions to connect their remote workers to back-end SAP ERP systems. Read now to explore the various tools and processes these companies used to create a solid mobile strategy, and discover how they were able to save time, reduce errors, and cut costs. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Transforming IT Processes  and Culture to Assure Service by CA Technologies.

November 30, 2011 - (Free Research)
Delivering high quality services and applications relies on the ability of IT professionals to keep networks running smoothly with effective monitoring and management strategies. This guide explores ways to improve IT operational efficiency and assure service quality for your end-users. 
(WHITE PAPER) READ ABSTRACT |

Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency by CA Technologies.

June 09, 2011 - (Free Research)
It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency. 
(WHITE PAPER) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp.

September 27, 2010 - (Free Research)
THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it. 
(CASE STUDY) READ ABSTRACT |

E-Guide: Expert Strategies for Data Center Consolidation by DLT Solutions

March 30, 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains how a data center consolidation strategy can benefit from the ITIL lifecycle. Discover how your organization can gain from these ITIL lifecycle phases: service strategy, service design, service transition, service operations, and continuous improvement. 
(EGUIDE) READ ABSTRACT |

Next-Generation Managed Services: The Key to Business Transformation by Alcatel-Lucent

August 19, 2010 - (Free Research)
This paper will address various transformational managed services business model options such as Managed Infrastructure, Managed End to End Services Operations and Full Outsourcing (Virtual Telco), and how they help Communications Service Provider achieve not only cost transformation but also business transformation. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Meeting Data Storage Challenges with Eco-friendly Solutions by Hitachi Data Systems

August 2008 - (Free Research)
With eco-friendly demands coming in the form of economic issues, government directives and public pressure, organizations that fail to adapt their operations to address environmental issues face the prospects of incurring additional costs. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany For Consumer Products by Infor CRM

July 2009 - (Free Research)
Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. 
(BROCHURE) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation

July 2011 - (Free Research)
This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.

March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. 
(WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

The Coming Carrier Network Infrastructure - A Very Different Landscape New Partnerships, New Business Models for Tomorrow's Telcos by Alcatel-Lucent

May 2008 - (Free Research)
To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a... 
(WHITE PAPER) READ ABSTRACT |

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits by ComputerWeekly.com

February 2011 - (Free Research)
Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

SYSPRO Helps Toyota Tsusho Steel Centre Sustain Waste Elimination Philosophy by SYSPRO

December 2012 - (Free Research)
This brief case study reveals how the right financial, manufacturing, and distribution services enabled the automotive components manufacturer Toyota Tsusho Steel Centre Australia (TTSCA) to improve profitability, efficiency, and more. 
(CASE STUDY) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.

September 2008 - (Free Research)
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Gain Strategic Insight into Business Services and Optimize Availability and Performance by IBM

February 2009 - (Free Research)
IBM service availability and performance solutions enable you to look across all layers of your service infrastructure to manage tools, information and people more intelligently and dynamically. 
(WHITE PAPER) READ ABSTRACT |

GFI MAX Building Blocks & MSP University Podcast by GFI Software

December 2010 - (Free Research)
This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money. 
(PODCAST) READ ABSTRACT |

Telstra Reaps Transformation Rewards by Alcatel-Lucent

August 2010 - (Free Research)
The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network. 
(WHITE PAPER) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

10 Tech Tips for Utilizing Operations Management Tools with VMware by VMware, Inc.

July 2013 - (Free Research)
This tech guide offers 10 tips for effectively utilizing operations management tools in your VMware environment for advanced health monitoring and performance analytics, enhanced capacity management and optimization and in-depth operations information and root cause analysis. 
(WHITE PAPER) READ ABSTRACT |

Achieving Actionable Insights from IT Operations Big Data by IBM

November 2013 - (Free Research)
IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance. 
(VIDEO) READ ABSTRACT |

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