Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Samsung SDS automates data center operations by Hewlett-Packard Company December 14, 2011 - (Free Research) To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more.  (WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 12, 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

Ensure Optimal Infrastructure Support for Mobility by Dimension Data June 10, 2013 - (Free Research) This report examines the area of IT services operations and shows the relationship it holds to mobile device management.  (WHITE PAPER) READ ABSTRACT |

Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency by CA Technologies. June 09, 2011 - (Free Research) It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.  (WHITE PAPER) READ ABSTRACT |

Trends in Managed Services Operations by N-able Technologies April 17, 2013 - (Free Research) Explore this MSP research report to gain a better understanding of the key trends in the managed service industry, the core business challenges for MSPs and the latest software tools that can help you enhance service offerings and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp. September 27, 2010 - (Free Research) THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.  (CASE STUDY) READ ABSTRACT |

E-Guide: Expert Strategies for Data Center Consolidation by DLT Solutions March 30, 2011 - (Free Research) This e-guide from SearchDataCenter.com explains how a data center consolidation strategy can benefit from the ITIL lifecycle. Discover how your organization can gain from these ITIL lifecycle phases: service strategy, service design, service transition, service operations, and continuous improvement.  (EGUIDE) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 13, 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Managed Services: The Key to Business Transformation by Alcatel-Lucent August 19, 2010 - (Free Research) This paper will address various transformational managed services business model options such as Managed Infrastructure, Managed End to End Services Operations and Full Outsourcing (Virtual Telco), and how they help Communications Service Provider achieve not only cost transformation but also business transformation.  (WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany For Consumer Products by Infor CRM July 01, 2009 - (Free Research) Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.  (BROCHURE) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Meeting Data Storage Challenges with Eco-friendly Solutions by Hitachi Data Systems August 2008 - (Free Research) With eco-friendly demands coming in the form of economic issues, government directives and public pressure, organizations that fail to adapt their operations to address environmental issues face the prospects of incurring additional costs.  (WHITE PAPER) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation July 2011 - (Free Research) This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management.  (WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

New World of Customer Expectations by Five9 January 2013 - (Free Research) Today, customers are expanding their use of social networks and self-service is an important aspect of resolving issues. Consult this white paper to learn more about the business benefits of migrating and integrating your customer relationship management (CRM) solutions to the cloud.  (WHITE PAPER) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

The Coming Carrier Network Infrastructure - A Very Different Landscape New Partnerships, New Business Models for Tomorrow's Telcos by Alcatel-Lucent May 2008 - (Free Research) To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a...  (WHITE PAPER) READ ABSTRACT |

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits by ComputerWeekly.com February 2011 - (Free Research) Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.  (WHITE PAPER) READ ABSTRACT |

Network Management: the foundation for cloud services by Hewlett-Packard Company May 2013 - (Free Research) Whether it's a private cloud or public cloud, both increase the dependence and complexity of network services like security, virtualization, and quality of service. This white paper highlights the key elements needed to maintain control over the network aspects of cloud services.  (WHITE PAPER) READ ABSTRACT |

GFI MAX Building Blocks & MSP University Podcast by GFI Software December 2010 - (Free Research) This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.  (PODCAST) READ ABSTRACT |

Telstra Reaps Transformation Rewards by Alcatel-Lucent August 2010 - (Free Research) The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network.  (WHITE PAPER) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Gain Strategic Insight into Business Services and Optimize Availability and Performance by IBM February 2009 - (Free Research) IBM service availability and performance solutions enable you to look across all layers of your service infrastructure to manage tools, information and people more intelligently and dynamically.  (WHITE PAPER) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT)

Henan Local Taxation Bureau enhances operation capacity with HP software solution by Hewlett-Packard Company May 2013 - (Free Research) This case study demonstrates how Henan Local Taxation Bureau leveraged a comprehensive IT monitoring platform that improved troubleshooting efficiency, enhanced operation and job performance analysis, and streamlined the quality and efficiency of its services.  (CASE STUDY) READ ABSTRACT |

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