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Computer Weekly – 13 November 2012: Government commits to open standards by ComputerWeekly.com

November 13, 2012 - (Free Research)
In this week's Computer Weekly, we look at the government's controversial new policy on open standards and what it means for public sector IT. After hurricane Sandy hit New York, we talk to one datacentre operator about how it kept services running. And our latest buyers' guide examines the market for infrastructure on demand. Read the issue now. 
(EZINE) READ ABSTRACT |

Case Study: Healthcare I.T. at the Point of Care by CDW Healthcare

July 28, 2010 - (Free Research)
After investing close to two years developing nursing documentation software, The Nebraska Medical Center stood poised to begin implementing this lynchpin of its patient safety focus. But first, it had to identify the right hardware solutions for its requirements. Read this white paper to learn more. 
(CASE STUDY) READ ABSTRACT |

Enterprise Decisions E-Zine Feature: How mobile IT is revamping network strategies by SearchCIO.com

November 07, 2012 - (Free Research)
Inside this edition of CIO Decisions E-zine, find out how your peers are keeping up with consumerization trends. Uncover practical network management advice from the experiences of several high-profile organizations. 
(EZINE) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

Why Your Service Desk is Failing by CA Technologies.

September 30, 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
(WHITE PAPER) READ ABSTRACT |

Transformative Service Management - Reinventing Service Management for the New Style of IT by Hewlett-Packard Company

October 22, 2013 - (Free Research)
This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. 
(WHITE PAPER) READ ABSTRACT |

Connecting the Clouds: Best Practices for Integrating IT Service Management by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. 
(WHITE PAPER) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 03, 2010 - (Free Research)
This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 
(WHITE PAPER) READ ABSTRACT |

EMC and Microsoft Delivering Network Aware Service Management by Microsoft

February 2008 - (Free Research)
Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. 
(WEBCAST)

Social Media Moves into Mainstream IT Service Management by CA Technologies.

August 2011 - (Free Research)
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. 
(WHITE PAPER) READ ABSTRACT |

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company

February 2011 - (Free Research)
This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. 
(WHITE PAPER) READ ABSTRACT |

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company

October 2008 - (Free Research)
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. 
(WHITE PAPER) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
(WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions

February 2010 - (Free Research)
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Take Your ITSM Strategy to the Stratosphere by SearchCIO.com

September 2013 - (Free Research)
In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. 
(EBOOK) READ ABSTRACT |

Confidently maximize virtual investments with Integrated Service Management by IBM

August 2011 - (Free Research)
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more. 
(WHITE PAPER) READ ABSTRACT |

IBM Service Management for the Intelligent Utility Network by IBM

December 2010 - (Free Research)
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started. 
(WHITE PAPER) READ ABSTRACT |

Integrated Service Management: Visibility. Control. Automation. by IBM

December 2010 - (Free Research)
With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives. 
(BROCHURE) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Serena Service Management: Free Trial by SERENA Software, Inc.

April 2012 - (Free Research)
Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year. 
(TRIAL SOFTWARE) READ ABSTRACT |

Creating Network-Aware Service Management by Microsoft

January 2008 - (Free Research)
The integration of EMC® Smarts® and Microsoft® System Center Operations Manager 2007 delivers the capabilities IT departments need to enable network-aware service management. 
(WHITE PAPER)

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