Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Leading Energy Utility Company Increases Efficiency Through PeopleSoft Financials and HRMS Systems Upgrades by Hexaware Technologies April 2008 - (Free Research) Explore the four phases of the lifecycle for the upgrade methodology of an on-site delivery model that provides upgrade services to enable one organization to achieve its business objects.  (WHITE PAPER) READ ABSTRACT |

The Tangled Web: Silent Threats & Invisible Enemies by Symantec Hosted Services March 2010 - (Free Research) Cyber-criminals can stage attacks on businesses with covert malware, spam, and scams that drain employee productivity. Rich media, open-source platforms and social-networking sites are vulnerable to these threats. Learn how a hosted web security and content filtering service intercepts all types of these web-borne attacks.       (WHITE PAPER) READ ABSTRACT |

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation February 2008 - (Free Research) A lean approach to manufacturing can help improve productivity and customer service. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.  (WHITE PAPER) READ ABSTRACT |

WebSphere Application Server Feature Pack for Web 2.0 by IBM June 2008 - (Free Research) This white paper explores methods for improving the development of Ajax-based applications and Web 2.0 to SOA connectivity.  (WHITE PAPER)

Public complaints case study by SAS Institute Inc. March 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Decision Services: The Next SOA Challenge by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges.  (WHITE PAPER) READ ABSTRACT |

Key best practices for cloud testing by IBM June 2012 - (Free Research) This expert e-guide explains the benefits of testing software in cloud environments. Read this and gain tips for cloud testing, including ensuring a plan is in place in case of an interruption to service, learning the differences between testing in private and public clouds, exploring the risks of moving to a cloud-based testing solution and more.  (EGUIDE) READ ABSTRACT |

Are Your Critical Business Services Protected? by Symantec Corporation May 2013 - (Free Research) Explore this resource that examines the new opportunities and challenges arising from virtualization of business-critical services. Learn more about how to ensure business continuity across your physical and virtual infrastructures and gain a complete view of your service landscape.  (WHITE PAPER) READ ABSTRACT |

Seven Steps to Next-Gen Managed IT Services Success by N-able Technologies April 2013 - (Free Research) Review the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business.  (WHITE PAPER) READ ABSTRACT |

What's New in the View? by VMware, Inc. June 2012 - (Free Research) This webcast takes an in-depth look at the key features of a software tool designed to optimize desktop management and streamline deployment of virtual desktops as a management service. Learn more about the benefits the cloud offers your desktop environment and how a management tool can simplify your transition.  (WEBCAST) READ ABSTRACT |

How to Migrate CORBA Applications to Web Services by Rogue Wave Software July 2008 - (Free Research) This white paper discusses the steps necessary for migrating CORBA applications to Web services. Learn how to evolve existing applications without sacrificing business logic.  (WHITE PAPER) READ ABSTRACT |

Oracle WebLogic Server - A Solid Foundation for SOA by Oracle Corporation November 2008 - (Free Research) This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.  (WHITE PAPER) READ ABSTRACT |

Improve Your Business through Best Practice IT Management by Kaseya April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.  (WHITE PAPER) READ ABSTRACT |

HP Client Engagement for Wealth Managers by Hewlett-Packard Limited September 2012 - (Free Research) A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.  (WHITE PAPER) READ ABSTRACT |

SUSE Linux Enterprise for Server Data Sheet by SUSE June 2012 - (Free Research) This white paper presents a high-performance Linux server that cost-effectively delivers critical business services. Learn how your organization can achieve benefits like lower server infrastructure software costs, faster updating and more.  (WHITE PAPER) READ ABSTRACT |

Agile development meets IT operations - in the cloud by HP Software June 2011 - (Free Research) This paper explains how  agile and cloud-computing initiatives can act as catalysts to the ever important  relationship between development and operations. The result is higher-performing, easier-to-manage, more reliable and more cost-efficient applications and services. Learn more here.  (WHITE PAPER) READ ABSTRACT |

Go Virtual: A Strategy for Moving Desktops to the Cloud by Desktone May 2013 - (Free Research) Accessthis informative webcast to discover effective strategies for moving yourdesktops into the cloud to deliver desktops-as-a-service. Learn how thisapproach can offer benefits in security, application performance and costreduction, among others.  (WEBCAST) READ ABSTRACT |

Smart Process Applications: A Game Changer for HR Shared Services by OpenText April 2013 - (Free Research) This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started.  (WEBCAST) READ ABSTRACT |

Cloud Content Security: Understanding SaaS data protection by Mimecast April 2012 - (Free Research) This expert e-guide examines the growing trend of SaaS security, or cloud-based security services. Learn about the pros and cons of adopting SaaS security in your organization.  (EGUIDE) READ ABSTRACT |

How Technology is Changing the Role of Sales Professionals by DocuSign, Inc. September 2012 - (Free Research) Access this e-guide to gain expert insight into the changing role of the sales professional and find out the role technology has played in its evolution. Read on to learn how to establish an effective management strategy for the modern sales world, and discover what the experts predict the future hold for sales.  (EGUIDE) READ ABSTRACT |

Managing MultipleERP Systems by Epicor Software Corporation June 2012 - (Free Research) Read this expert e-guide to learn how to minimize the chaos of managing multiple enterprise resource planning (ERP) systems. Learn how a two-tiered approach including Software as a Service (SaaS) ERP at the subsidiary level is helping many manufacturers consolidate their ERP efforts.  (EBOOK) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

Australian Red Cross Blood Service enhances the performance of its mission-critical applications by Hewlett-Packard Company May 2013 - (Free Research) This brief case study demonstrates how the Australian Red Cross was able to secure their application delivery platform while improving the performance of their validation services. Read now to learn how they were able to achieve 99.8 percent availability for their blood management system.  (CASE STUDY) READ ABSTRACT |

The Value of Service Virtualization via voke by CA Technologies April 2013 - (Free Research) In today's marketplace, customers and business demands are higher than ever - your development team is expected to deliver stellar software in record times, while coming in under budget and driving ROI. Download this white paper to learn how service virtualization can benefit operations, QA, and testing processes.  (WHITE PAPER) READ ABSTRACT |

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