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Help Desk Manager by N-able Technologies

June 09, 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

HP IT Accelerates Service Delivery with Hybrid Clouds by Hewlett-Packard Company

December 31, 2013 - (Free Research)
HP Software (HPSW) Infrastructure Services, part of technology leader HP's IT team, was struggling with siloed infrastructure usage, inconsistent service delivery levels, and developers hoarding servers. They needed processes that could better support their dev/test teams -- they needed the cloud. 
(WHITE PAPER) READ ABSTRACT |

Lexmark Drives IT Transformation with CA Service Assurance Suite by CA Technologies.

August 07, 2013 - (Free Research)
This exclusive case study details the solution one organization chose to help them make the shift from a manufacturing and supply chain organization to a printing solutions and software provider. 
(CASE STUDY) READ ABSTRACT |

TELUS leverages HP ArcSight and TippingPoint by Hewlett-Packard Company

September 30, 2013 - (Free Research)
This informative whitepaper explores how managed security service providers are utilizing effective intelligent analysis for their SIEM solutions. 
(WHITE PAPER) READ ABSTRACT |

Database as a Service (DBaaS): How to Create a Database Cloud Service by Oracle Corporation

June 05, 2014 - (Free Research)
This webinar explains how transitioning to database-as-a-service will automate more processes, deliver services faster and lower risk and costs. Watch now to better understand the benefits of presenting and documenting IT services in a service catalog, how to create an effective business catalog to deliver DBaaS to consumers, and more. 
(WEBCAST) READ ABSTRACT |

Manufacturer Scales Operations, Boosts Service Levels with AlvakaNet by CA Technologies.

April 30, 2014 - (Free Research)
This case study tells the story of one organization's partnership with a service provider that delivers significant improvements in performance and availability while also efficiently managing costs and business growth. 
(WHITE PAPER) READ ABSTRACT |

Bare Metal Cloud: A Non-Virtualized Cloud Option for Performance-Sensitive Workloads by IBM

January 17, 2014 - (Free Research)
This informative guide explores the role of virtualization and how it pertains to cloud computing and MSPs. 
(WHITE PAPER) READ ABSTRACT |

CA Nimsoft Monitor: Delivering a Unified Monitoring Architecture by CA Technologies.

March 31, 2014 - (Free Research)
This white paper gives a technical breakdown of the features and capabilities of CA Nimsoft Monitor, an IT monitoring tool built to support both traditional data centers and new virtualized and cloud environments. 
(WHITE PAPER) READ ABSTRACT |

Become an Automated, Agile Enterprise by Hewlett-Packard Company

June 12, 2014 - (Free Research)
The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line." 
(WEBCAST) READ ABSTRACT |

Integration Tool Face Off: JBoss Fuse Service Works vs. Oracle SOA Suite by Red Hat

April 30, 2014 - (Free Research)
This competitive review compares two top integration tools -- the Red Hat® JBoss® Fuse Service Works 6 and Oracle SOA Suite for Oracle Middleware 11.1.1.7 -- in terms of functionality and cost. 
(WHITE PAPER) READ ABSTRACT |

7 Steps for Developing an Air-Tight Cloud Security Plan by NaviSite, Inc.

September 27, 2013 - (Free Research)
Find seven steps your organization can take in order leverage cloud services cost-effectively and securely. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

The 7 Keys to MSP Success by N-able Technologies

April 25, 2014 - (Free Research)
This informative guide explores 7 key tips for MSP success and how you can provide top-tier services. 
(WHITE PAPER) READ ABSTRACT |

How to Deal With a Perfect Storm of Disruption in the Managed Services Business by N-able Technologies

May 31, 2013 - (Free Research)
This guide explores some practical strategies for adapting your services to the rapid IT changes your customers are facing and how you can continue to provider top-notch services. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Market's needs with your Managed Services by N-able Technologies

May 31, 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 06, 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Application Visibility: The Root of Good Service Management by Riverbed Technology, Inc.

December 31, 2012 - (Free Research)
This guide highlights some best practices for managing your services and how to enhance your existing tools to provide a more effective network and application visibility. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Mobility: Improving the Fan Experience by Extreme Networks (E-mail this company)

January 03, 2014 - (Free Research)
This exclusive paper examines how the New England Patriots organization was able to provide a seamless Wi-Fi service to several thousand mobile users in a densely populated area—a feat that many once thought to be impossible. 
(CASE STUDY) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 10, 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

The shift from servers to services: Charting your future in the cloud era by Hewlett-Packard Company

November 26, 2013 - (Free Research)
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals. 
(WEBCAST) READ ABSTRACT |

MSPs: Increasing Automation, Productivity, and Customer Satisfaction by Asigra

May 15, 2014 - (Free Research)
This whitepaper explores one company's breakthrough approach to automation that is increasing efficiency and consistency in order to revolutionize the way that managed service providers deliver their services to small and midsize businesses. 
(WHITE PAPER) READ ABSTRACT |

Why Your Service Desk is Failing by CA Technologies.

September 30, 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
(WHITE PAPER) READ ABSTRACT |

Australian technology service provider scales to enterprise grade solutions by Dell, Inc. and Intel®

December 05, 2012 - (Free Research)
This white paper presents a case study of an international technology service provider that improved efficiency by deploying highly scalable blade servers and storage arrays. 
(WHITE PAPER) READ ABSTRACT |

Australian Red Cross Blood Service enhances the performance of its mission-critical applications by Hewlett-Packard Company

May 21, 2013 - (Free Research)
This brief case study demonstrates how the Australian Red Cross was able to secure their application delivery platform while improving the performance of their validation services. Read now to learn how they were able to achieve 99.8 percent availability for their blood management system. 
(CASE STUDY) READ ABSTRACT |

Drive More Value from your SAP Environment by Symmetry Corporation (E-mail this company)

May 21, 2014 - (Free Research)
In this white paper, learn how teaming up with an SAP Services Partner can help you derive more value from your SAP environment, without strenuous administrative effort on your part. Read now to explore the wide range of IT services available to you through this managed services and hosting partner. 
(WHITE PAPER) READ ABSTRACT |

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