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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
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Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile by IBM

April 10, 2013 - (Free Research)
This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times. 
(WHITE PAPER) READ ABSTRACT |

Vidyo Enabled Customer Service & Support by Vidyo, Inc.

May 27, 2014 - (Free Research)
This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation. 
(WHITE PAPER) READ ABSTRACT |

Vidyo Enabled Insurance Services by Vidyo, Inc.

May 27, 2014 - (Free Research)
This exclusive resource examines how videoconferencing solutions are being embraced by customer service organizations and how they can drive collaboration and innovation. 
(WHITE PAPER) READ ABSTRACT |

Transforming Financial Services with Video-Enabled Client Tools by Vidyo, Inc.

May 22, 2014 - (Free Research)
This informative resource discusses a video conferencing platform that video-enables your high-value client services and is easily integrated with your infrastructure, allowing meetings to be held securely over the internet. 
(WHITE PAPER) READ ABSTRACT |

Help Desk Manager by N-able Technologies

June 09, 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

All the Help Desk You Need by N-able Technologies

June 05, 2014 - (Free Research)
This informative guide explores one company's help desk manager platform and how it can enhance your services. 
(WHITE PAPER) READ ABSTRACT |

Minimize the Risk of Your Cloud-Based Services by Hewlett-Packard Limited

April 30, 2012 - (Free Research)
This guide dives into how you can minimize the risk of your cloud-based services and reap the benefits of a fully protected cloud. 
(WHITE PAPER) READ ABSTRACT |

Affinity Credit Union chooses HP Fortify on Demand - Cloud-based security assessment service for mobile remote deposit capture application by Hewlett-Packard Limited

November 01, 2013 - (Free Research)
This resource shows the benefits associated with cloud-based security assessment services and how you can apply them to your business. 
(CASE STUDY) READ ABSTRACT |

TELUS leverages HP ArcSight and TippingPoint - Managed security service provider builds intelligentanalysis on tightly integrated HP solution by Hewlett-Packard Limited

September 01, 2013 - (Free Research)
This resource explains the reasoning behind MSSPs and how they help prevent cybercrime. 
(WHITE PAPER) READ ABSTRACT |

HP Enterprise Application Services for SAP by Hewlett-Packard Limited

March 06, 2014 - (Free Research)
The following white paper explores how HP Enterprise Application Services for SAP can reduce your time to market, lower TCO, and provide agile business solutions, ultimately unlocking the full range of abilities from your SAP solution. 
(WHITE PAPER) READ ABSTRACT |

Instant business results—the power of now: HP As-a-Service Solution for SAP HANA by Hewlett-Packard Limited

March 04, 2014 - (Free Research)
The following white paper explains how SAP HANA can be deployed as a service—a solution that allows HANA to be implemented faster, with minimal disruption, and reduce the overall TCO. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

HP SAP Hana as a Service Microsite by Hewlett-Packard Limited

March 04, 2014 - (Free Research)
The following white paper explains how SAP HANA can be deployed as a service—a solution that allows HANA to be implemented faster, with minimal disruption, and reduce the overall TCO. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

SAP HANA - key strategic focus for HP Enterprise Services by Hewlett-Packard Limited

March 03, 2014 - (Free Research)
View the following video to uncover how HP Enterprise Services can give you the focus strategies you need to make the most out of SAP HANA. 
(VIDEO) READ ABSTRACT |

Assess IT as a service : Enterprise Cloud Services–Virtual Private Cloud, Proof of Concept by Hewlett-Packard Limited

August 16, 2012 - (Free Research)
Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems. 
(WHITE PAPER) READ ABSTRACT |

A New Generation of PaaS by Red Hat

September 30, 2013 - (Free Research)
The Platform-as-a-Service (PaaS) market is evolving into more than just application container services, but traditionally, PaaS hasn't offered support for complex apps distributed across disparate infrastructures -- until now. 
(WHITE PAPER) READ ABSTRACT |

Resolving Issues When Creating a Cisco UCS Service Profile by Global Knowledge

May 28, 2014 - (Free Research)
This white paper examines several common service profile errors in Cisco UCS Service Profile and their solutions. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 19, 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 20, 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Webinar: Accelerating Your Approach to Managed Services by N-able Technologies

October 01, 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

Virtualization and Cloud Computing by Intel

August 15, 2013 - (Free Research)
This extensive resource will provide you with all the information you need to implement the cloud in your organization and maximize the technology. 
(WHITE PAPER) READ ABSTRACT |

HP helps United Airlines consolidate their IT infrastructure by Hewlett-Packard Limited

December 31, 2012 - (Free Research)
This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. 
(WEBCAST) READ ABSTRACT |

HP Social Enterprise Services by Hewlett-Packard Limited

December 31, 2012 - (Free Research)
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. 
(WEBCAST) READ ABSTRACT |

Cloud Provisioning: Provision. Orchestrate. Innovate. by OpenText

December 31, 2013 - (Free Research)
In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application. 
(WHITE PAPER) READ ABSTRACT |

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