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Modern Infrastructure – April 2014 by SearchDataCenter.com

April 15, 2014 - (Free Research)
Some enterprises are charging ahead with a cloud-first approach to their workloads—not just test and dev, but production workloads as well. This most recent, April-edition of Modern Infrastructure details several organizations for whom this cloud-first approach has proved very effective. 
(EZINE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Five Guidelines to Make Backup a Functional, Manageable and Profitable Service Offering by Idera

March 19, 2014 - (Free Research)
This resource gives you the five guidelines to make backup work better. It also highlights a solution that offers backup as a service and gives users the functionality they need to protect the bottom line and even increase it in the process. 
(WHITE PAPER) READ ABSTRACT |

IT Hosting Perspectives in the Midmarket by Vision Solutions

December 31, 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 02, 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

From MDM To Automation, CPI Charts Course For Managed Services Success With N-ABLE by N-able Technologies

October 02, 2013 - (Free Research)
Read this whitepaper to find out why CPI chose N-able to help them move past traditional product-based delivery sales model and achieve greater growth. 
(WHITE PAPER) READ ABSTRACT |

Automating your Microsoft World: Application Efficiencies by N-able Technologies

October 01, 2013 - (Free Research)
Watch this exclusive video to learn how to leverage an automation manager tool to streamline the performance of key Microsoft applications. 
(WEBCAST) READ ABSTRACT |

N-able’s RMM solution is now better than ever! by N-able Technologies

October 01, 2013 - (Free Research)
This helpful video takes a look at a solution that is designed specifically to help MSPs provide high-quality services efficiently and effectively while proactively managing the users' IT environments. 
(WEBCAST) READ ABSTRACT |

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook by N-able Technologies

October 01, 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

CYANIT Sees Managed Services Success With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
This exclusive resource examines how an IT services company was able to effectively shift completely into managed services, improving operational efficiency, increasing services offered, and becoming a much more fluid business. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

Reselling Cloud Services for Fun & Profit by N-able Technologies

October 01, 2013 - (Free Research)
This exclusive resource discusses how managed service providers can thrive in today's changing IT landscape, and how reselling cloud services as the management platform might just be the right approach for fun and profit. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 15, 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Cloud Sourcing - Leveraging the Real Value of Cloud Services Brokerage by Dell, Inc.

April 09, 2014 - (Free Research)
This resource details the results of a study that reveals the value of cloud services brokerage and how it can help you meet all of your business requirements. 
(RESOURCE) READ ABSTRACT |

Network Programmability Is Real: Five Use Cases for Our Disaster Recovery Cloud Services by Cisco Systems, Inc.

February 17, 2014 - (Free Research)
This resource covers the benefits found from five use cases for a networking platform that will provide added flexibility and agility. 
(WHITE PAPER)

The Future of IT: Drive New Consumption Model with Cloud and Hybrid IT by Cisco Systems, Inc.

April 03, 2014 - (Free Research)
Since most businesses that consume cloud services are operating on hybrid models, managing and governing on-premise systems as well as external cloud services is often a struggle. To tackle this task, Gartner Research suggests that large enterprises think of IT as a "service broker." 
(WHITE PAPER)

10 Things to Consider When Choosing a Cloud Service Provider by Cisco Systems, Inc.

April 03, 2014 - (Free Research)
This informative resource examines ten crucial elements you need to consider when choosing a cloud service provider. Read on to find out more. 
(WHITE PAPER)

About T-Mobile USA by Jive Software

June 20, 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

Software Defined Application Services by F5 Networks

October 31, 2013 - (Free Research)
In this white paper, discover an elastic, fabric-based, next-generation model for delivering critical application services. Learn how you can effectively create and provision application services across the data center and into the cloud, based on the needs of your users. 
(WHITE PAPER) READ ABSTRACT |

Offsite Tape Vaulting: The Services You Need, When You Need Them by Iron Mountain

May 16, 2011 - (Free Research)
At Iron Mountain, our goal is to provide you with capabilities — in addition to our Offsite Tape Vaulting service — that support your organization’s information management needs. Part of this commitment is providing the services and support that help you address specific data protection, disaster recovery or media management scenarios. 
(DATA SHEET) READ ABSTRACT |

Taking A User-Centric Approach to IT by BMC Software, Inc.

March 21, 2014 - (Free Research)
This whitepaper covers a solution that will help you deliver a more mobile, social and user-centric approach to IT. 
(WHITE PAPER) READ ABSTRACT |

Why is the ITSM Market Moving to the Cloud? by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

Deliver Application Services Without Constraints by F5 Networks

November 30, 2013 - (Free Research)
Modern organizations need to develop and deliver applications in a timely, secure manner. Unfortunately, network architectures just haven't kept up with the rapid pace of application change, making app delivery time-consuming, costly, and resource-intensive. In this white paper, discover how to overcome these constraints with a new delivery model. 
(WHITE PAPER) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 14, 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

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