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AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Limited January 05, 2012 - (Free Research) This case study details how HP's Finance & Administration (F&A) services helped AOL Inc. succeed. Read on to learn more about HP's F&A services.  (CASE STUDY) READ ABSTRACT |

Next-Generation Intelligent STORAGE for Virtualization by Dell, Inc. November 14, 2011 - (Free Research) Organizations today need a next-generation storage platform designed from the ground up to address the needs of today’s virtualized data centers. This technology brief examines the high-value capabilities built into Dell EqualLogic storage solutions and explores the benefits they deliver.  (WHITE PAPER) READ ABSTRACT |

Get Your Business Intelligence in a "Box": Start Making Better Decisions Faster with the New HP Business Decision Appliance by HP and Intel March 28, 2011 - (Free Research) This IDC white paper makes the case that BI and data warehousing technologies are vital components of a decision support solution and complement each other well. Also revealed here are the benefits and requirements of BI and data warehousing solutions and how HP and Microsoft technology have joined forces to tackle these requirements.  (WHITE PAPER) READ ABSTRACT |

Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies. November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.  (WEBCAST) READ ABSTRACT |

Automating operations to reduce costs while improving service value by Hewlett-Packard Company October 2011 - (Free Research) Learn how HP Operations Manager and HP Operations Orchestration can help you automate operations management to reduce operational costs and improve service quality.  (WHITE PAPER) READ ABSTRACT |

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.  (CASE STUDY) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Combining data, application and process integration to improve IT productivity(Part 2) by Talend February 2012 - (Free Research) In this brief podcast, expert James Taylor shares examples of how businesses have benefited from taking a holistic approach to integration.  (PODCAST) READ ABSTRACT |

Dell Virtual Desktop Infrastructure: Configuration Guide and Best Practices by Dell, Inc. April 2011 - (Free Research) Dell VRD provides a desktop replacement that is better than a standard desktop in many ways by centralizing management, making IT resources more efficient, improving data security and control, reducing support times, improving staff mobility, and improving the end-user experience.  (WHITE PAPER) READ ABSTRACT |

Why Cloud and How to Choose a Cloud Vendor by Autonomy, an HP company (E-mail this company) January 2012 - (Free Research) This white paper is here to help. In this paper you'll learn how to determine if the cloud is right for you, and receive today's best practices and recommendations for finding the right cloud vendor and products. Also included is a look at cloud-based data protection, and an analysis of the benefits cloud technology has to offer.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation April 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.  (WHITE PAPER) READ ABSTRACT |

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.  (WHITE PAPER) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

Top benefits of automating your IT services by Hewlett-Packard Company July 2011 - (Free Research) Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes.  (TRIAL SOFTWARE) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.  (EGUIDE) READ ABSTRACT |

5 Steps to Improving Security Readiness as You Move to the Cloud by Symantec Corporation January 2012 - (Free Research) This white paper offers 5 essential best practices for improving security readiness every organization must adhere to before making a move to the cloud.  (WHITE PAPER) READ ABSTRACT |

Improve Data Center Efficiency With Server Virtualization Technology by HP and Intel May 2011 - (Free Research) Businesses today expect more agility from their IT departments. Even as budgets shrink or hardware fails, new workloads must be brought online sooner with fewer disruptions. Access this expert e-guide to learn how you can improve your business’s IT efficiency with server virtualization.  (EGUIDE) READ ABSTRACT |

EATEL Provides High Availability and Zero Data Loss for Internet Services with HP StorageWorks P4000 SANs by HP and Intel May 2011 - (Free Research) Read this case study to see why EATEL selected HP’s StorageWorks SAN to boost performance of such essential applications as email and other business activities, while reducing the potential for catastrophic data loss.  (CASE STUDY) READ ABSTRACT |

Dallas Cowboys Generate 30% More Revenue with New Stadium and HP Solutions by HP and Intel October 2011 - (Free Research) This exclusive case study demonstrates how an HP converged infrastructure solution centralized IT services to improve customer experiences, enhance business services and support stadium operations for the Dallas Cowboys organization.  (CASE STUDY) READ ABSTRACT |

Government Department saves millions in one of the world's largest modernizations by HP October 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.  (CASE STUDY) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf January 2011 - (Free Research) In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

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