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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 27, 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50 by ComputerWeekly.com

August 2012 - (Free Research)
This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.

July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. 
(ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd.

June 2008 - (Free Research)
This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool. 
(WHITE PAPER) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd.

May 2008 - (Free Research)
This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning. 
(WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd.

December 2010 - (Free Research)
Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy. 
(EZINE)

Demand Pricing That Matches Business Value – The Radical Sourcing Trend for 2013 by Asigra

January 2013 - (Free Research)
This guide explores the nature of IT pricing models and how current obsolete models are costing MSPs a fortune. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Modern Infrastructure – April 2014 by SearchDataCenter.com

April 2014 - (Free Research)
Some enterprises are charging ahead with a cloud-first approach to their workloads—not just test and dev, but production workloads as well. This most recent, April-edition of Modern Infrastructure details several organizations for whom this cloud-first approach has proved very effective. 
(EZINE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Five Guidelines to Make Backup a Functional, Manageable and Profitable Service Offering by Idera

March 2014 - (Free Research)
This resource gives you the five guidelines to make backup work better. It also highlights a solution that offers backup as a service and gives users the functionality they need to protect the bottom line and even increase it in the process. 
(WHITE PAPER) READ ABSTRACT |

IT Hosting Perspectives in the Midmarket by Vision Solutions

December 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

Danish MSP DATACOMPAGNIET Makes Smooth Transition To Managed Services With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This white paper explores how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(WHITE PAPER) READ ABSTRACT |

From MDM To Automation, CPI Charts Course For Managed Services Success With N-ABLE by N-able Technologies

October 2013 - (Free Research)
Read this whitepaper to find out why CPI chose N-able to help them move past traditional product-based delivery sales model and achieve greater growth. 
(WHITE PAPER) READ ABSTRACT |

Automating your Microsoft World: Application Efficiencies by N-able Technologies

October 2013 - (Free Research)
Watch this exclusive video to learn how to leverage an automation manager tool to streamline the performance of key Microsoft applications. 
(WEBCAST) READ ABSTRACT |

N-able’s RMM solution is now better than ever! by N-able Technologies

October 2013 - (Free Research)
This helpful video takes a look at a solution that is designed specifically to help MSPs provide high-quality services efficiently and effectively while proactively managing the users' IT environments. 
(WEBCAST) READ ABSTRACT |

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook by N-able Technologies

October 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

CYANIT Sees Managed Services Success With N-ABLE by N-able Technologies

October 2013 - (Free Research)
This exclusive resource examines how an IT services company was able to effectively shift completely into managed services, improving operational efficiency, increasing services offered, and becoming a much more fluid business. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

Reselling Cloud Services for Fun & Profit by N-able Technologies

October 2013 - (Free Research)
This exclusive resource discusses how managed service providers can thrive in today's changing IT landscape, and how reselling cloud services as the management platform might just be the right approach for fun and profit. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Cloud Sourcing - Leveraging the Real Value of Cloud Services Brokerage by Dell, Inc.

April 2014 - (Free Research)
This resource details the results of a study that reveals the value of cloud services brokerage and how it can help you meet all of your business requirements. 
(RESOURCE) READ ABSTRACT |

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