Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The mini-guide to social customer service by Salesforce.com July 01, 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Private Cloud by ComputerWeekly.com March 22, 2012 - (Free Research) This Computer Weekly Buyers guide gives you the facts you need to help you plan and execute your private cloud strategy.    (ESSENTIAL GUIDE) READ ABSTRACT |

Manufacturing ERP Buyer’s Guide by ECi Software Solutions - M1 ERP System for Manufacturers December 12, 2011 - (Free Research) Inside this guide, you’ll find information about most of the major vendors that offer enterprise resource planning (ERP) software for manufacturers.  (EGUIDE) READ ABSTRACT |

eGuide: Essential guide to solution architecture by IBM December 12, 2012 - (Free Research) Read this e-guide to discover four expert-recommended solutions architecture best practices. Then, learn why solutions architecture is becoming an important part of the software development process.  (EGUIDE) READ ABSTRACT |

BlackBerry Java® Application Location-based Services Development Guide by BlackBerry June 10, 2010 - (Free Research) Access this development guide to learn about location-based services on for BlackBerry Java Applications. This guide will cover: GPS overview, specifying the GPS mode, retrieving a location provider, retrieving the location of a BlackBerry device and geocoding and reverse geocoding.  (EGUIDE)

Intel® Cloud Builders Guide: Microsoft System Center Virtual Machine Manager Self-Service Portal* 2.0 with Policy-Based Power Management by Intel October 14, 2011 - (Free Research) Building your own cloud environment can be complex because it requires extensive customization and integration with your traditional IT infrastructure. This white paper offers a detailed guide of a private cloud set up using platforms that can significantly jump-start cloud computing operations in your enterprise.  (WHITE PAPER) READ ABSTRACT |

Security Gateway Buyer's Guide by Intel February 14, 2011 - (Free Research) If you’re currently evaluating Security Gateways, this guide will provide the analysis and decision support that will enable you make an informed choice. The following sections of the guide contain tools you can use to identify the right fit for your security architecture based on business requirements, cost, and complexity.  (WHITE PAPER) READ ABSTRACT |

AMD Honored on CRN’s 5-Star Partner Programs Guide for Second Consecutive Year by AMD March 28, 2011 - (Free Research) AMD was named  to CRN's 2011 Partner Programs Guide for its AMD Fusion Partner Program (FPP). CRN's  Partner Programs Guide recognizes  vendors  with robust partner programs or products  that provide the best possible partnering elements for channel success.  (PRESS RELEASE) READ ABSTRACT |

ExaGrid Systems Awarded Best-in-Class Rating in DCIG 2011 Midrange Deduplication Appliance Buyer’s Guide by ExaGrid Systems, Inc. February 07, 2012 - (Free Research) The 2011 Midrange Deduplication Appliance Buyer’s Guide rated the ExaGrid EX13000E “Best-in-Class” out of 37 different deduplication solutions for its functionality and capability. All ExaGrid appliances rated as “Recommended” scoring a 9.8 in technical support. ExaGrid rated as “Excellent” for hardware across all products. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

15 Minute Guide to Transactional Content Management by EMC Corporation May 2008 - (Free Research) This particular guide focuses on imaging and document management as a part of business processes which is referred as transactional content management and how these processes can be automated to bring new value to the operations of your company.  (WHITE PAPER) READ ABSTRACT |

A Shortcut Guide to Virtualization and Service Automation by Hewlett-Packard Company October 2008 - (Free Research) This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.  (WHITE PAPER) READ ABSTRACT |

Networking and Unified Communications Reference Guide by CDW Corporation September 2009 - (Free Research) CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Reference Guide to Data Center Automation by Hewlett-Packard Company February 2009 - (Free Research) This guide explores data center automation - methods through which hardware, software, and processes can work together to streamline IT operations. Modern data center challenges include increasing demands from business units with only limited resources to address those demands.  (EBOOK) READ ABSTRACT |

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - VMware vCloud* Director by Intel February 2011 - (Free Research) For enterprise IT and cloud service providers who need to use their existing data center infrastructure to supply cloud services to their customers, this guide, as part of the Intel® Cloud Builders, provides a comprehensive solution overview that covers technical planning and deployment considerations.  (WHITE PAPER) READ ABSTRACT |

Dell Storage Solutions Guide for Microsoft Hyper-V by Dell and Microsoft December 2008 - (Free Research) This guide primarily focused on storage arrays based on their support for key virtualization features, such as high availability and virtual machine migration.  (WHITE PAPER) READ ABSTRACT |

Dell High Availability Solutions Guide for Microsoft Hyper-V by Dell and Microsoft December 2008 - (Free Research) This Dell High Availability Solutions Guide for Microsoft Hyper-V introduces different options to implement HA for Hyper-V environments.  (WHITE PAPER) READ ABSTRACT |

E Guide: Tips for reducing power consumption and optimizing servers by APC by Schneider Electric August 2011 - (Free Research) This expert guide from our editors explores 4 ways to decrease the amount of power used in data centers, including switching to variable-speed fans and using hosted services. Also, learn how to optimize server energy efficiency while keeping several key components like CPU, memory and hard drives in mind.  (EGUIDE) READ ABSTRACT |

A Computer Weekly Buyer’s Guide to Windows 8 by AppSense November 2012 - (Free Research) Access this expert buyer's guide for a detailed exploration of Windows 8. Discover the features and advantages of Windows newest release.  (EGUIDE) READ ABSTRACT |

SIM Technical Guide by SearchSecurity.com March 2013 - (Free Research) In this SearchSecurity.com Technical Guide on security information and event management (SIEM) systems, we explore the current state of SIEMs in the enterprise today and whether augmentation, cloud service, or rip and repair is your best upgrade option.  (EZINE) READ ABSTRACT |

Guide to Successful IT Business Services by Hewlett-Packard Limited August 2012 - (Free Research) This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation.  (EGUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

E-Guide: Is Cloud Data Backup Service Right for your Organization? by Dell, Inc. and Intel® March 2011 - (Free Research) This e-guide discusses different flavors of cloud backup in the market today and details what you should consider before adopting a cloud backup offering. Download this e-guide to learn more about cloud storage and how it fits into your IT plans.  (EGUIDE) READ ABSTRACT |

E-Guide: Data Integration by Oracle Corporation June 2010 - (Free Research) The SearchSOA.com E-Guide: Data Integration provides an expert overview of the role of data integration in SOA development. It discusses the prominent function of data services platforms (DSPs) in an SOA initiative and offers insight into the seven levels of loose coupling that architects should consider when developing this infrastructure.  (EGUIDE) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

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