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Featured Sponsors
WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
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Case Study: Florida Insurer Drives Service Availability Gains by Hewlett-Packard Company
November 30, 2011 - (Free Research)
Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services.
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The Business Case For Cloud Data Protection by Autonomy, an HP company
(E-mail this company)
November 18, 2011 - (Free Research)
This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives.
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Article: How end-to-end services can transform Oracle environments by Dell, Inc.
April 27, 2011 - (Free Research)
The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more.
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IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc.
February 09, 2012 - (Free Research)
IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources.
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The 2011 Handbook of Application and Service Delivery by CA Technologies.
August 01, 2011 - (Free Research)
A new generation of challenges face IT organizations: the emergence of a sophisticated mobile workforce, adoption of varying forms of virtualization and cloud computing, and shifting emphasis and growing sophistication of cyber crime. Access this handbook to learn how to ensure application delivery despite these challenges.
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The mobile print enterprise by ComputerWeekly.com
February 09, 2012 - (Free Research)
Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.
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Building Instant-On Cloud Services and Revenues by HP and Intel
February 08, 2012 - (Free Research)
This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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IDC Report: The Value of Cloud-based Email Applications by Mimecast
June 01, 2011 - (Free Research)
Nowhere are the benefits of cloud computing more evident than with enterprise email platforms. Take a look at this exclusive resource to discover the direct capital expense reductions embedded in cloud-based email.
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Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast
April 01, 2011 - (Free Research)
This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen.
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The Total Economic Impact of Dell SecureWorks Managed Security Services by Dell SecureWorks UK
November 30, 2011 - (Free Research)
If you are evaluating how to meet an information security or compliance need and want to be sure the investment will pay off for your organization, having credible information from a trusted authority is invaluable. This case study will help you.
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Apply the power of CRM to build customer loyalty by Infor CRM
February 07, 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps
July 06, 2010 - (Free Research)
Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.
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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
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Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.
January 05, 2012 - (Free Research)
Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
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SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
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