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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

The Customer Service Balancing Act by Jive Software

February 18, 2014 - (Free Research)
New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

IBM Cloud Services: Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation by IBM

May 04, 2011 - (Free Research)
This IBM and TBR white paper examines the specific criteria CIOs and IT managers should be looking for from your cloud computing vendors, providing both quantitative and qualitative insights. 
(WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 01, 2009 - (Free Research)
The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. 
(WHITE PAPER) READ ABSTRACT |

Next-gen Load Balancing: Delivering Advanced Web Apps by Citrix

September 2008 - (Free Research)
The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM

December 2010 - (Free Research)
This paper explains how clients can balance risk and innovation through the use of services from IBM. 
(WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

High Availability and Load Balancing by Progress

December 2010 - (Free Research)
This paper, the third in a series on enterprise data integration, examines how "connection-weighted load balancing" provides fast, reliable, highly available cluster processing. 
(WHITE PAPER) READ ABSTRACT |

The Netweaver Upgrade: Ensuring Performance While Balancing Cost with Risk by HyPerformix

July 2008 - (Free Research)
This paper discusses critical factors every IT decision maker needs to know when upgrading to NetWeaver, to ensure system performance and availability, and to balance cost with the risks of downtime. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Global Business Gets Continuous Worldwide Network Protection by Dell SecureWorks UK

May 2012 - (Free Research)
In this case study, find out how one organization's investments in an intrusion detection system (IDS) and continuous firewall are providing them with comprehensive protection that doesn't negatively impact network performance – read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Zen and the Art of the Balanced Scorecard by Oracle Corporation

October 2010 - (Free Research)
As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way. 
(WHITE PAPER) READ ABSTRACT |

Zen and the Art of the Balanced Scorecard by Oracle Corporation

December 2008 - (Free Research)
Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. This paper will provide guiding principles to help your company's overall performance. 
(WHITE PAPER) READ ABSTRACT |

Is Your Load Balancer Cloud-Ready? by Citrix

October 2010 - (Free Research)
Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology. 
(WHITE PAPER) READ ABSTRACT |

Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc.

January 2007 - (Free Research)
The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 
(WHITE PAPER) READ ABSTRACT |

GRC Strategies - Finding the Right Balance of Business and IT by SAP America, Inc.

April 2010 - (Free Research)
This white paper demonstrates that both business and IT GRC initiatives are continuing to grow in relevance and provides key recommendations for companies seeking to transform business processes to reduce costs, improve governance and compliance, while mitigating and managing risk. 
(WHITE PAPER) READ ABSTRACT |

Automatic Load Balancing Relieves Administrative Burden by Dell, Inc.

December 2008 - (Free Research)
Storage consolidation enables organizations to improve operational efficiency, reduce costs, and simplify management. But how does an organization ensure that consolidation does not cause performance issues? To avoid performance utilization problems administrators should provision storage so that loads are balanced across resources evenly. 
(ANALYST BRIEF) READ ABSTRACT |

Solutions to the Infrastructure Gap: The Good, The Bad, and The Ugly of First-Generation Network Technologies by TELoIP Inc.

January 2011 - (Free Research)
With the increase in demand for Internet applications, organizations are struggling to find the performance they require in their networks without increasing costs. This paper examines the benefits and detriments of Bonding, Load-Balancing, and MPLS network technologies. 
(WHITE PAPER) READ ABSTRACT |

Discover the Risks and Rewards Behind a Mobile Workforce by SearchSecurity.com

April 2013 - (Free Research)
Read this expert guide to learn more about how mobile devices are affecting productivity in the workplace, the top security issues concerning mobile devices, and how to balance risk with productivity effectively. 
(EGUIDE) READ ABSTRACT |

Load Balancing Basics by Citrix

October 2007 - (Free Research)
Read this white paper to discover a powerful and comprehensive load balancing solution. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

Application Delivery and Load Balancing for VMware View Desktop Infrastructure by Dell, Inc.

December 2009 - (Free Research)
This paper addresses usage and configuration of F5 Network's BIG-IP© Local Traffic Manager™ (LTM) in combination with VMware's View 3.0 solution on Dell servers and Dell EqualLogic iSCSI storage. 
(WHITE PAPER) READ ABSTRACT |

Application Delivery and Load Balancing for VMware View Desktop Infrastructure by Dell, Inc.

February 2010 - (Free Research)
This paper addresses usage and configuration of F5 Network's BIG-IP© Local Traffic Manager™ (LTM) in combination with VMware's View 3.0 solution on Dell servers and Dell EqualLogic iSCSI storage. 
(WHITE PAPER) READ ABSTRACT |

The Emergence of Service Assurance in Enterprise IT by CA Technologies.

June 2011 - (Free Research)
Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions. 
(ANALYST REPORT) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez

August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 
(WHITE PAPER) READ ABSTRACT |

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