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The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

For the Business Analyst, Why Relationships Trump All! by Global Knowledge June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.  (WHITE PAPER) READ ABSTRACT |

The Agile Business Analyst by VersionOne Inc. September 2008 - (Free Research) This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...  (WHITE PAPER) READ ABSTRACT |

Boost business analyst performance with eight key competencies by ComputerWeekly.com December 2010 - (Free Research) Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst.  (WHITE PAPER) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM June 2008 - (Free Research) With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.  (TECHNICAL ARTICLE) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.  (VIRTUAL SEMINAR) READ ABSTRACT |

Gartner Analyst Discusses How to Improve APM with Predictive Analytics by Netuitive February 2012 - (Free Research) Organizations are increasingly adopting application performance management (APM) to manage business services, but many are surprised with the challenges that are accompanying the benefits. In this transcript, Gartner analyst Will Cappelli shares tips and best practices for getting the most out of your APM investment through predictive analytics.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection – A DCIG Analyst Report by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

DCIG Analyst Report: esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

Analyst Report: Forrester - Continuous IT Availability by EMC Corporation May 2013 - (Free Research) Access this technology profile to learn how IT decision-makers are approaching the demands for consistent levels of IT service availability and discover what strategies and solutions they are employing to work towards continuous availability.  (WHITE PAPER) READ ABSTRACT |

IDC Analyst Connection:  Using Blade Systems to Cut Costs and Sharpen Efficiencies by Hewlett-Packard Company November 2012 - (Free Research) Access this white paper to discover how the integrated nature of blade platforms provides efficiency in system management, monitoring and provisioning. Read on for answers to your top blade questions.  (WHITE PAPER) READ ABSTRACT |

IT and Analyst Testimonials: TCO Considerations for PC Refresh and Intel vPro Technology by Intel Corporation May 2009 - (Free Research) In this video IT professionals from the Symantec ManageFusion Conference discuss how PC refresh and Intel vPro technology helps minimize total cost of ownership.  (VIDEO)

EMC Forges Ahead in Document-Centric BPMS Analyst Report by EMC Corporation July 1967 - (Free Research) Process modeling and business activity monitoring (BAM) company gave EMC the tools it needed to fill out significant gaps in its BPM suite, and EMC has already done significant work to integrate the tools into its suite.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Gartner: Best practices for I&O for cloud-readiness by ComputerWeekly.com January 2013 - (Free Research) Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.  (ANALYST BRIEF) READ ABSTRACT |

Top 10 Predictions for 2013 by ComputerWeekly.com November 2012 - (Free Research) Analyst Group, Nucleus Research gives its view of the IT trends and technologies that will shape 2013.  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript - Applying Data Deduplication Technology to Disk Backup by EMC Backup and Recovery Solutions January 2008 - (Free Research) This presentation transcript is the first of a two-part ESG e-Seminar Series on data de-duplication. In part one, Tony Asaro, ESG Senior Analyst, and Heidi Biggar, ESG analyst, will discuss the various technology considerations when applying data deduplication technology to disk backup.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

OMEGAMON Extended Insight- Analysis: Where is your application spending time? by IBM December 2011 - (Free Research) The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.  (WHITE PAPER) READ ABSTRACT |

The Value of Smarter Data Center Services (IDC Analyst Paper) by IBM August 2011 - (Free Research) While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper from IDC to learn how IT organizations can optimize data centers and build a strong foundation for future IT operations.  (WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com December 2010 - (Free Research) When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.  (WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

Analyst's take: NetSuite reaps rewards for satisfied customers by ComputerWeekly.com January 2011 - (Free Research) Nucleus has found NetSuite customers are both satisfied and loyal, as NetSuite enables them to rapidly deploy ERP functionality that is integrated with other components without the cost and timeline of traditional on-premise systems.  (WHITE PAPER) READ ABSTRACT |

Analyst's take: Nucleus Research's top 10 IT predictions for 2010 by ComputerWeekly.com January 2011 - (Free Research) The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it.  (WHITE PAPER) READ ABSTRACT |

Analyst's take: Sterling Fax Conversion Services boost productivity and reduce headcount by ComputerWeekly.com February 2011 - (Free Research) Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.  (WHITE PAPER) READ ABSTRACT |

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